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Central Heating & Air

Heating and Air Conditioning, Wells and Pumps, Air Duct Cleaning

About us

We are a Westinghouse and Comfortmaker dealer. Both co.'s offer 10 year parts and a 10 yr Quality Pledge / No Hassle warranty at no cost to OUR customers. We do all types of heating and cooling installations and can get any model you prefer and service all makes and models of furnaces, heat pumps and A/C's. We are now selling mini splits systems which use no duct work. We offer a maintenance program with no money up front. You sign up, we call you and you can accept or decline at that time. Additional phone numbers - (859) 293-5551& Additional contact names - Patricia F Phipps

Business highlights

33 years of trusted experience

Services we offer

HVAC. Air Duct Cleaning.

Services we don't offer

Refrigeration.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.838 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
13%
3
0%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 38 reviews

Sue K.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
When I called them, they came on; explained what they had to do, told me what they had to do and why they had to do it. I would recommend them to anyone, and would use them again.
Description of Work: I had some trouble with my heating and air, and they came out and repaired and replaced some parts for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah K.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They're very good about getting here quickly. We've been very please with their promptness, cordiality and the price is always fair. They're extremely competent, cordial and cooperative, and I have full confidence in their work.
Description of Work: They come in the fall and in the spring and change our filters, check out our use of gas, and check our air conditioning in the summer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harold B.
12/2014
2.0
heating & air conditioning/hvac
  + -1 more
It did not go well. It didn't seem that the serviceman knew what he was doing. The furnace caught fire for a few seconds. I would not use them again or recommend them.
Description of Work: They did a pressure check on a furnace.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$75

Response from Central Heating & Air
Thank you for your response. On 12/11/2014 when you called the office I spoke with you about the above problems. After our phone call you stated that you would like for us to keep working with you but would request a different technician and would call us in the future. I am not sure what happened between that phone call and this review. Your comments stated that it did not go well, and you did not think the serviceman knew what he was doing. The technician that worked on your unit has over 7 years of experience in commercial and residential units. If we did not think he was capable of working on your unit we wouldn't have sent him out there. To my knowledge ( and you confirmed ) your unit is still working perfectly fine after we fixed it and adjusted the LP pressure on the gas valve on 11/3/2014. The comment " the furnace caught fire for a few seconds" - We were working in coordination with the gas company that was there. When the gas company turned the pressure on, the rubber plug on the gas valve came out. The gas fume ignited just for a few seconds. There was no damage done to the unit or any surrounding materials. The unit itself did not catch on fire. We apologize for any confusion and would like to work with you in the future.

THOMAS H L.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They tell you will be there and they will be there. You don't have to worry about anything with them.
Description of Work: I had an 8 unit apartment house in Lexington and some properties in Harris County and they service my properties, presently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzanne M.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
Everything has gone well. The thermostat has wifi capability and you can adjust temperature from your phone or computer. We've used them about 3 times now and they are very knowledgeable.
Description of Work: They installed a new thermostat in our church office.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$472

Andy C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They does everything as they quote me. So i give excellent rate for price, quality, and responsiveness. for punctuality, they arrived two hour late due to their previous job, so I rate it "B-good". for professionalism, the technician are friendly and polite. But because they wear the shoe inside the house without any protection (like plastic shoe wrap), i rate it "B-good".
Description of Work: replaced indoor air handler coil, and charge the freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,455

Response from Central Heating & Air
[member name removed], thank you for this review and bringing to our attention about wearing protective coverings on our shoes. I will plan on buying more of those so they can use them in the future. In regards to being late I do apologize for that but on the jobs that were before you they ran a bit over. We never know exactly how long a job will last when there is something wrong with a unit. Glad we could get your unit up and running for you.

Cherise W.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
They took 3 days to get to me but when they did it was fixed in less than two hours.
Description of Work: Replaced the transformer on my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Central Heating & Air
Thank you [Removed Member Name] for your response on here. I'm so sorry that it took 3 days to get to you but that was the soonest we could respond. We have been slammed with no a/c calls and we had to put you on a list in the order that the calls came in. Hopefully when you call us back in the future we will be able to get to you right away. We really appreciate you calling us.

Sarah K.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are very prompt and call to tell us when they are coming. They do what they are supposed to do, and we have not had any problems.
Description of Work: We have a service plan with them and they came out to check the furnaces for the winter. We have an older home with 3 furnaces. We have been using them for a few years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Central Heating & Air
Thank you for your kind words. See you on your next service.

Hope G.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
They came very quickly, and the person they sent was nice and courteous. We were pleased with the entire experience.
Description of Work: They repaired our air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Central Heating & Air
Thank you Hope for putting your comments here on Angie's list. That was very nice of you to take the time out of your schedule to do this. It is much appreciated.

Donna K.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
I have geothermal heat/air. Air would knock off breaker, as well as, heat in winter part at times. Repairman came out and check system thoroughly finding two wires that were touching outside of the compressor. I have had the air since repaired and breaker has not kicked off. Repairman was very professional and polite.
Description of Work: Replaced two wires outside of compressor on air and heating unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$107

Response from Central Heating & Air
Thank you [Removed Member Name] for you vote of confidence. It is much appreciated.

Mike B.
07/2013
5.0
heating & air conditioning/hvac, wells
  + 0 more
Love the cold air! The Westinghouse unit runs quietly. Installers we thorough and cleaned up after themselves. Very polite and engaging. Pat - in the office - was very personable on the phone and had excellent knowledge of the product. Excellent experience with this company. Highly recommend this company. I chose this company due to Angie's List reviews as well as a flawless BBB rating.
Description of Work: Replaced a 2 ton heat pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

RON C.
07/2013
5.0
heating & air conditioning/hvac, wells
  + 0 more
Original estimate was $4400.00 but they were nice enough to call Westinghouse and found there was some warranty left.The part I needed was out of stock that was on a Friday, called me back and gave me a date for repair. Pat was very professional at her job she kept me informed hourly as to what was going on. I would recommend this company to anyone. with the warranty my cost was $850.00 pat saved me some money. Thank You Pat
Description of Work: replaced the coil in my heat pump , communication was great with this company

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Tammy J.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Central Air and Heating were able to evaluate the AC problem and fix it the next day. They were punctual and very profressional.
Description of Work: Blower motor needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Terra B.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
He was very polite and friendly did his job and suggested an electrician that he had worked with before and said that the electrician was very good to work with.
Description of Work: Looked over everything and check for power to plug socket. Determined the problem was the electrical socket and suggested an electrician.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Joseph A.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
Overall, results are thus far very satisfactory. Big job that required extensive resoucefulness, attention to detail, technical expertise and scheduling flexibility to overcome weather and structural constraints. They were professional, courteous and conscientious in overcoming these obstacles and continue to be exceptionally responsive to the various new challenges inherent to such a revolutionary system.
Description of Work: Installed a complicated, relatively innovative, mini-split ductless whole house heater/AC system.
Rating CategoryRating out of 5
Yes, I recommend this pro
$11,000

Response from Central Heating & Air
Member, Thank you so much for your kind words. As you stated this was a revolutionary advancement in the mini-split system that we installed for you. We are so happy that you are enjoying your new units. Should you need us in the future please give us a call and thank you for the dessert roll that you gave to the installers. They shared it with us and it was very good.

Shawna D.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
Our Heat pump was making the most awful noise. The technician Dave was great!! Not only did he explain that the noises were common for a heat pump but then made the machine make them so that he could verify. We also has a bent freon line and he was able to bend it out a little to allow us more time to save up for the repair. I will definitely be calling them to fix it. Their prices are fair and their techs really seem to want to help the client, not just make a lot of money from those who do not know any better.
Description of Work: Very present and very helpful!
Rating CategoryRating out of 5
Yes, I recommend this pro
$59

Response from Central Heating & Air
I'm so sorry to say that this customer has responded to our company and we are not the one who did her work. Wish it could have been us though.

Sarah K.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
We like the person that comes to do our work. He is very pleasant, and always does a great job checking things out. We live in an old home that takes alot of heat.
Description of Work: They come out in the Spring to check our AC, and they come out in the Fall to check our Heater. They change the filters and tell us about any problems that we have.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda C.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
They worker Ron Mattox was very courteous and friendly. He did very clean work. I was very pleased with him. He did not rush anything.
Description of Work: New circuit board for furnace. Installed new thermostat. General service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Inez B.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
It has been wonderful. I had my furnace go out late at night two years ago and they came out at 11 o'clock at night and fixed it. Their employees are very professional. I have been very happy with them and I will continue to use them.
Description of Work: They checked my furnace, changed my filter, and made sure my furnace was working correctly. I use them twice a year for my heating and AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Melvin H.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
I've used him twice. When I called him in the morning, they came right away.
Description of Work: He fixed the heat pump and replaced a part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Linda H.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
They don't do work that is not needed. What work they do is perfect. Every year they send me a Christmas card with a little calendar in it, which I really appreciate. I am widowed and have found a lot of people who like to take advantage of it. They do not take advantage of seniors, and they are very honest people.
Description of Work: They came and worked on my air conditioning. The belt came off of my AC unit so they fixed that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pam P.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
They showed up on time, worked on my air conditioner, and answered my questions. I was very happy.
Description of Work: Central Heating checked my air conditioner that was dented from a hail storm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

JOHN S.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
We have used Central Heat & Air since 2001. They installed a new furnace/AC unit and improved the installation that the original builders had performed. They are knowledgeable, professional and extremely responsive. They were the only ones that were able to diagnose the issues with our original system and we have used them ever since. I would recommend them to anyone with AC or heating issues.
Description of Work: Recently did a winter check of the furnace but they have done many AC/heating related things for us in the last 10 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Shannon C.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are kind and considerate and they are there when they say they will be. They are personable and clean up after themselves. They are honest in their pricing and will let you know up front what needs to be done and how much it will cost. They get back to you within 2 hours after you call, which is good if you have an emergency.
Description of Work: They replaced my thermostat switch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

janice P.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are very curious and they are on time. They are a nice bunch of people. I would recommend them to anyone.
Description of Work: They came in and put a new furnace and AC unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500
    • 1(current)
    • 2

Contact information

902 Townsend Vly, Paris, KY 40361

www.chasalesandservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Wells and Pumps,
Air Duct Cleaning

FAQ

Central Heating & Air is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

Central Heating & Air accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Central Heating & Air offers free project estimates.
Yes, Central Heating & Air offers eco-friendly accreditations.
No, Central Heating & Air does not offer a senior discount.
No, Central Heating & Air does not offer emergency services.
Yes, Central Heating & Air offers warranties.
Central Heating & Air offers the following services: HVAC. Air Duct Cleaning.
Refrigeration.

Contact information

902 Townsend Vly, Paris, KY 40361

www.chasalesandservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed