Frank's Plumbing and Heating

I live in a mobile home, I called Franks Plumming to install a new bathtub. My current tub had a crack in the fiberglass, So that’s the reason I needed a new one. We paid cash money when the job was done. To make a long story short the bathtub was not installed correctly. The bathtub was uneven, Causing water to sit in the bathtub to the left of the drain, also the cocking used to seal the bathtub to the plastic walls for the shower would crack in the caulking causing water to run to the floor beneath the bathtub, the drain caulking would also not dry correctly and would crack causing water to leak to the sub flooring. All because the bathtub was uneven and not installed correctly. We had Franks Plumming to come out three different times to fix the issue. On the third time the guy told us we would continue to have the problem due to the bathtub sitting on the uneven floor. When asked about this Franks Plumming told us that the floor should have been replaced before the bathtub was installed. (I know nothing about Plumming or flooring) Franks Plumming told us that fixing the floor was not in the price for the tub installation. Money is not an object and we paid Franks around 4,000 to have the new bathtub installed. Why wouldn’t we pay the extra 250 to 500 dollars more to have the floor replaced and everything done correctly. Franks Plumming would not fix the issue causing us to go threw another company to fix the floor and to replace the bathtub and make it even and not leak water. I would not recommend Franks Plumming to anyone. We also filed a complaint with the BBB. Franks always mentions they have the best customer service. Well in our case we were out around 10,000 for Franks Plumming mistake and the new company. Please be aware of Franks Plumming and the warranty they will not make good on.... thanks for your time in reading this. Sincerely Benjamin LaRue Henderson, KY

great and friendly

We hired them initially to do plumbing and install new water heater and softener in guest house. Completed the job on time and exactly as quoted on the estimate they gave. We then used them to replace the heating and a.c. Unit in our home. Staff was friendly and responsive when scheduling and answering questions on phone. Workers were very professional and respectful while working in our home. Would definitely use their services again.

They did a great job!

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