T Smith Siding & Windows

T. Smith was prompt, professional, communicative, and provided great windows at an excellent price. They did a great job cleaning up after themselves after the installation and even managed a tricky frame replacement in a shower with no problems. We only replaced a few of the windows in the house this time, and are looking forward to having them back to do the rest.

Responded very quickly. Roof installed in a little more than one day. Tim Smith and his crew are all very professional. There was no cleanup in the yard needed on our part at all. I highly recommend them. Several years ago they installed siding and Windows. We were so pleased with our first experience we called them for the roof.

Job went very smoothly. One warranty issue arose but was fixed with no question speedily and quickly. Initial job went very well. They were available to answer my questions and did a quality job.

The project started on time and finished in the stated time frame, 4 days. The workers were prompt, respectful and cleaned up at the end of each day. Tim checked in on the project daily in person or emails. I highly recommend T-Smith for your next siding job.

Never bothered to respond to my phone calls, definitely rate this business as an F !!!

Excellent work. Looks perfect. He walked through our options with us (hardie board vs. insulated vinyl). We landed on insulated vinyl with a little bit of shake on the eaves. Very high quality product - great installation. We have had no issues whatsoever. From the road you can't even tell it's not hardie board! His guys showed up on time every morning, worked continuously, cleaned up their mess, and did a high quality install. I can't say enough good things about our siding project. Looks like a brand new house!

Overall, I think my house looks amazing and I suspect this company did a better job than anyone else would have. I often find myself just walking around my house so I can look at it and admire it. However, nothing is perfect and in the interest of helping other consumers I'll list the main pros and cons of the work I had done. Since my project was quite large I'm including a lot of information. CONS: 1. It was initially estimated that my work would be completed in 3 consecutive days. It ended up taking 6 days, not counting a weekend and 3 days in the middle of a week to get more supplies (10 days total). That was OK with me since I'm retired but if you need more advance notice you might want to allow for extra time. 2. I have two vent caps (one for a clothes dryer and one for a bathroom exhaust fan) that were replaced. Neither cap was reattached to the duct that leads to it, even though I asked one of the workers directly if they were attached and he assured me they were. (I discovered they weren't attached when I later climbed a ladder myself and looked.) I'm afraid that if I insisted that they connect them now it would cause damage to the siding or a leak around the caps. So, I suggest that you specify in your contract that the caps must be properly attached to the ducts, and then check for yourself that they are actually attached before the siding work proceeds around the caps. 3. Part of my work was cladding around my garage door trim. My garage door keypad was reattached much lower (at least a foot) than it had been. (They're supposed to be at least 5 feet high.) I suspect the reason it was reattached so low was that a protruding screw was left in the trim under the cladding preventing the keypad's reattachment near its previous location. They did redo that panel of cladding and the keypad was moved but I suggest you specify in your contract where the keypad should be reattached. 4. I have a "bump-out" in the back wall of my house that creates two "inside" corners that require flashing under/adjacent to the siding. The workers initially put white flashing (instead of grey, like my siding) in these corners, which of course was unsightly. They did replace the flashing with the proper color at the end, but it added some hours and work (for them) to the project. I suggest specifying what color ALL materials should be in your contract. 5. Probably my biggest concern from the very beginning of my project was NOT covering up any rotten wood. I knew one of my windows had some rotten trim and possibly other wood underneath that needed to be replaced. I discussed the issue several times with my project manager and was reassured each time that care would be taken to replace any rotten (water damaged) wood. I also mentioned it to at least one of the crew members working on my house. However, I discovered at one point that the "brick molding" (vertical trim) on both sides of that window, which each had about 3 inches of rotten wood at the lower ends, was about to be covered up with the new window trim/cladding. Needless to say I was not at all happy about that; the bad molding was subsequently replaced. I suggest that you monitor specific work that you expect to be done. No worker wants to have someone looking over their shoulder while they work, and no homeowner wants to have to monitor every little thing- but you do need to monitor some things. 6. One of my windows was delivered with the wrong lower sash- it had grids in the bottom, which it wasn't supposed to have. I viewed this as no big deal, just one of those things that's easily fixed. The worker immediately called to order the correct sash and said it would take another 3 weeks or so to arrive. (The windows initially took 5 weeks after they were ordered to arrive.) In fact it took another 9 weeks for the correct sash to arrive. Apparently no one was following up on it until I called at the 5 week mark to ask about it. (To be fair, their usual office manager was on leave at the time, and I suspect the oversight wouldn't have happened if she had been there.) So, I suggest contacting them to follow up on anything that seems to be taking longer than it should. 7. I realized at the end of my project that I had never received hard copies of all the applicable warranties for labor and materials. I contacted their office and they promptly emailed me the manufacturers warranties on materials which I printed for my file. However, getting a copy of T. Smith's labor warranty was a little more difficult. Even though the warranty was mentioned in various places in their literature ("Guaranteed work and lifetime warranties...") I didn't have the actual warranty statement anywhere. After some confusion they did provide me with a form that included an adequate labor warranty statement. So, if you want written/ hard copies of applicable warranties, I suggest that you obtain those at the beginning of your project. 8. This might just be personal preference, but I would have preferred that my project manager be there at the end of my project. He was wonderful about being there for the planning stage and frequently during the work itself, but I discovered literally on the last day of work that I was to just give the final check to the workers. Since I had a couple of last minute loose ends (like getting the warranties) I was disappointed. My project manager did make time to see me- and get my final check- the next day. So, just be aware that that's the usual procedure and contact your project manager ahead of time if you have last minute questions or issues. PROS: 1. Landon (my project manager) and Jennifer (office manager) are definitely the "PR" people of the company. They're very pleasant, courteous, helpful, and responsive. Landon even came to my house for my initial consultation in a complete downpour. A lesser person might have rescheduled but he came and even managed to seem excited for me. Landon also came and checked on the work in progress several times and patiently answered all my questions. He was very prompt for every appointment and returned every message very quickly. 2. One of the workers told me about a KU rebate for the windows that I probably wouldn't have otherwise known about. Jennifer provided a receipt that was needed for the application. I received $200, which felt like a nice little gift. 3. One of the workers did some extra little things for me, including caulking some long vertical gaps in the back of my house where the brick meets the siding, and putting a little contrasting trim around my new storm door. 4. The crew, especially the "helper" guy, took care to clean up debris on an ongoing basis. I had surprisingly little to pick up at the end. 5. Everything looks really beautiful and is so much more functional than before. Overall, again, this company did excellent work for me. They continued to work on all the issues noted until I was satisfied. My house looks beautiful and I'm very happy with it. I would recommend this company to others, and in fact already have. Thanks Landon, Rocky, Chad, Ron, Jennifer, and Tim!

It went very smoothly. The installation was done quickly and thoroughly. They did a great job cleaning up after themselves. T. Smith is one of the best companies in the area when it comes to replacement windows.

Great. We can already tell a big difference with the new windows.

very well, would refer T. Smith to family and friends. The men showed up when they said they would and worked around our landscaping as requested. Their attention to detail was superb.

Fine. They did a good job, though it was a bit expensive for a very minor repair, but their communication is really terrible. We played phone tag for a bit, having to hound them for information about when/if they could come out, calling a dozen times to get a repair date. They finally scheduled it...on a holiday (Memorial Day). That was okay, I guess, but it meant we had to stay home on a three-day weekend, when we had plans to go out of town. We should have looked at a calendar, admittedly, but we never would have thought they'd deliberately schedule a repair for a holiday. Overall, we'll probably go elsewhere next time.

I didn't really get to see them, they put them up, I came home they were there. We didn't really see them, they came, we were both at work, we came home and oh look we have new gutters. The quality of the gutters are good.

They worked with me on timing since I was also having windows installed at the same time. There was an issue with the siding gapping at some of the seams after the first year due to the shrinkage, but they came out during my available time and reinstalled with a better overlap to prevent any further gaps. I did go with an insulated siding and have been very pleased with the product.

It went great. The workers were very prompt, courteous, and professional. We are very pleased with the end result.

The company arrived per the agreed schedule and time and began work promptly on a Friday. One of the windows was increased in size which required cutting through the interior plaster wall and cutting out exterior stone. That part of the job was very messy creating an unexpected amount of dust that penetrated the interior of the house. The workers attempted to clean up in the area around the window and adjoining room/hallway, however they were not prepared for the amount of dust created and did not have adequate clean-up equipment with them. My wife and I ended up cleaning up the best we could so we could inhabit the house for the weekend. We ended up hiring a cleaning service to assist us with the major clean up . The company paid for the cleaning service. The window that was increased in size required cutting and removing exterior stone including removing the stone sill. The masonry work necessary to replace the stone and sill was excellent. We cannot even tell the stone has been cut or the sill was removed and re-set. Wonderful work and completed in one day! The other 10 windows were replaced in one day. The workers were very courteous, and cleaned up all of the old windows, trim, and other debris and removed from the job site. All of the interior and exterior trim that had to be replaced fit nicely and tight and areas around that work were neatly caulked as needed. As well, the salesman for the job did an outstanding job of presenting examples of the work and explaining how the job would proceed. He was very responsive to our calls, courteous and friendly. Thank you, T Smith...Jennifer, Rocky, Ronnie, and Landon!

Not well. Vendor didn't visit the site and refused the job based on photos I took and sent to them. No effort made to help me at all. No site visit, no suggestion of another vendor to call, just a refusal given through a receptionist. I appreciate they are a busy company and I would have waited a long time for a site inspection appointment. But to get a refusal and be left dangling in the breeze is not helpful to the consumer. On the bright side, they refused the job promptly, so they get high marks for punctuality.

Our sales rep Landon was so friendly and helped us explore all the options for our budget. We learned that we have to move for my husband's job sooner than we had expected so decided not to perform the work before selling, as we would not be able to recoup our investment. I do recommend working with them. They are easy to schedule, talk to, and do not use any pushy sales tactics.

They were very professional. Price was great and I'm very satisfied with the quality and installation of the windows.

Excellent service. Excellent product. I am very happy with the whole project. Everyone was great and professional the whole time.

From initial contact to completion of job, this company provided quality and professional service. Mr. Smith is knowledgeable and gave sound advice. The workmen were friendly, helpful, and diligent. The materials for the work began sooner than expected and the job was completed faster than expected. In all, this was a pleasant experience and I will use their services again.

It went very well. Tim was very professional yet personable. He answered all my questions. If you don't know the difference between replacement windows and contractor grade windows, you need to talk to Tim. It only took a day and a half for the windows to be installed. They are beautiful and I love them. The installer went above and beyond with some metal wrapping to make the windows look even better as well as not leaving a mess either day. I am more than satisfied with the windows and customer service!

It was a very smooth process. I have used other companies with good reviews and seem to always be that customer that has the bad experience. However, this company was everything the good reviews promised! Landon, the rep we met with initially was efficient, prepared and knowledgeable. He came with examples and had a really good understanding of what we needed. He was very easy to communicate with and completely honest from start to finish. We received a quote from another company and it was $500 more for the same project. The workmen showed up promptly at 8am on installation day and were finished by 11am. The windows and door look great and we are already planning phase II of our home's "facelift" because we were so pleased with this experience. I highly recommend this company to anyone needing windows, doors, siding, gutters, etc.

I spoke to the owner and his son on different occasions, and everything was done to my expectations. The only problem I had was with the admin section. I recently called them and asked about the limited life time warranty. I need to transfer it to the new owner. The lady was new and she did not know the procedure, and she could not find my paper work in their filing system. Less than a year ago, and its lost. I will be forced to look in my storage unit for a copy. Suggest they reorganize and secure their files each night. I gave them a B on responsiveness.

amazing! honest. dependable. timely. friendly. wouldn't use anyone else. thanks Tim and crew!

The replacement of the windows went very well, no complaints. The manufacturer replaced two of the twenty windows from the get go because they were damaged upon delivery. T Smith coordinated this and the timing was very good. There was also a manufacturing issue with my Provia front entry door related to the glass. T Smith coordinated the manufacturing rep to come to my home to talk with me and look at the door. The local rep was very prompt and immediately resolved the matter to my expectations without any concern.