About us
Business highlights
28 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Senior Discount
3%
Emergency Services
YesAccepted payment methods
Reviews
3.915 Reviews
Showing 1-15 of 15 reviews
Nancy K.
02/2022
electrician
+ -1 moreCalled the ER number because we had no heat, someone answered said they would go to the office and call me back in 20 minutes. That was at 630 am on 1/19/22. At 8 am the office manager called me told me the service man was going to Versailles first to a call that was made yesterday. I told her that we had an Emergency call this morning at 630am. He arrived at our home at 1005 am. We have been customers for 13 years. I called back asked to speak to the owner. I was told the owner was on the phone and to wait a minute. He came on the phone and I explained the situation we did not get good customer service and the comment I received was “what do you want me to do fire everyone”? I told the owner I would call the BBB and tell all the other people in the condo area about what occurred.
Description of Work: An emergency our heat was out
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Margaret Ann F.
05/2017
heating & air conditioning/hvac
+ -1 moreThey replaced all of our air conditioners probably a year or so ago. We're very pleased with them. I don't remember how much it was. There was an issue with getting to one; it was really hard for them to get to and they stuck with it and we really appreciated it. I would say that I thought there was a fair price. They were very responsive. They were efficient. They got it right and they worked with us.
Description of Work: They just did our regular maintenance check.
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Yes, I recommend this pro
rebecca W.
03/2017
heating & air conditioning/hvac
+ -1 more.
Description of Work: Check up on my furnace.
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Yes, I recommend this pro
$200
Christopher D.
10/2016
heating & air conditioning/hvac
+ -1 moreIt was alright.
Description of Work: I used Comfort Heating.
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Yes, I recommend this pro
$1,000
David R.
08/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Robert A.
08/2016
heating & air conditioning/hvac
+ -1 moreInitial installation was done over 2 consequtive days. Getting systems working properly required several more days. After installation neither system was cooling properly. Several installation errors and faulty components had to be corrected. Downstairs system installation errors included compressor wiring errors, bad thermostat and coil installation errors requiring a number of service visits to correct. As I discovered problems, contractor was prompt to return and address them. The downstairs system is now cooling effectively. Upstairs system after a second coil installation and sealing air leaks around air handler is still marginally cooling and not dehumidifying. Installer is saying I have attic air entering through duct leaks. I paid extra for a duct leak test, but source of leaks could not be found. Installer says guaranteed remedy is to replace all the ductwork about doubling the cost of my upstairs investment. I am unconvinced that it is not new system installation problem. This is the most complicated system that I have been involved with, so maybe some problems are unavoidable, I don't know. A five year service warranty came with my installations and I havn't had systems long enough to evaluate warranty service. I will update this review after I have had a chance to experience reliability and warranty service. I will say that the owner, Butch, is knowledgable and responsive to questions and concerns and I will continue to use him for future service as long as he is competive on price.
Description of Work: Installed complete 2 ton 14 SEER HVAC system in attic to serve upper level (600 sq ft) of 1 1/2 story home and installed 4 ton 16 SEER high efficiency outside unit and new coil in air handler to cool bulk of the home.
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Yes, I recommend this pro
$10
Ann D.
06/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: An excellent company that is responsive to the customer.
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Yes, I recommend this pro
w P.
05/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Had my 20 year old obsolete Geothermal unit replaced. Very pleased with Mike (the owner) and his team. Definitely felt like I was appreciated as a customer and that my satisfaction was their primary goal.
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Yes, I recommend this pro
James H.
09/2015
heating & air conditioning/hvac
+ -1 moreI had a 2 new furnaces installed by comfortmaster. one upstairs and one downstairs. when the city inspector came to inspect the last one he said there was no inspection sticker on it, and no filter cover. The inspector wrote this up in his report. Comfortmaster called me and said they sent me the inspection sticker in the mail. I never saw it. Did you ever have to put your own inspection sticker on your furnace? The technician made the piece to cover the filter in 5 minutes and charged 84 dollars for a piece that was supposed to come with the new furnace. 105 dollars for a replacement sticker that I never was sent. I won't do business with people like this. If I were you I would be very concerned if you deal with these people.
Description of Work: Placed an inspection sticker on my furnace and made a piece which was supposed to have come with my new furnace
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$189
Jane S.
04/2013
heating & air conditioning/hvac
+ -1 moreThey are good and courteous. They will do what they say, but the price is high.
Description of Work: They have been here 4-5 times and their prices are high.
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Yes, I recommend this pro
Rick R.
04/2013
heating & air conditioning/hvac
+ -1 moresee above
Description of Work: Comfort Master's installed a Geo-Thermal HVAC Unit to replace an old Rheem Propane/Central Air System. They had some challenges as the home was built in three phases over the course of approx. 100 years, with no crawl space. The only concern with workmanship that I Had was that the vent holes were originaly sized wrong by Comfort Masters but they didn't catch this until they had already cut the vent holes so they had to recut them. They also had to cut a hole in a wall to run an electric line to only find out afterwards that the well drillers could not put the wells on that side of the house, and it had to move to the opposite side of the house. So I have a hole in the wall in one room that i was not planning to remodel. The other holes while agravating that they were cut wrong, we are planning to remodel those ceilings anyway. I think that Comfort masters would benifit from rechecking thier figures and plans before making cuts, and having a representative from the well drilling company come out and confirm they can place the wells where proposed before electric lines are run. Otherwise they were very profressional and we are very pleased with the Geo-Thermal Unit. Scott and Johnathan were very professional and concerned with putting in the Unit Correctly even though the house was a challenge for them.I would use them again and recommend them to others. Since the unit has been installed along with the de-superheater for the hot water, our electric bill dropped and we are no longer paying a $350 dollar a month propane bill !!! Comfort Master's Geo-Thermal is the way to go !!!!!!
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Yes, I recommend this pro
$26,000
Stewart S.
12/2010
heating & air conditioning/hvac
+ -1 moreButch and his crew showed up on time, and he answered all of my questions without hesitation. I would recommend them to anyone. For a job that had the potential to be tricky (converting the air handler from the older, oil-lubed refrigerant to the newer stuff), they did a great job. I did a lot of research into what the conversion would entail, and I was told to choose my contractor carefully - many told me to just buy a new, matched air handler, by my current one was only 6 years old. It was convertible, so I had Comfort Master do the install of the heat pump and the conversion on the indoor unit. I wanted to wait awhile to write this review - many of the reviews for contractors here are in fact reviews for the service and appearance of the work. If something goes bad soon afterward, the original reviewer often doesn't come back and post a follow-up. So, this is being written 4 months after the install. I wanted to see how the unit worked in hot and cold weather - and I'm happy to say that, so far, it has worked great.
Description of Work: I had Comfort Master replace my heat pump with an American Standard 13 SEER Heritage Series model. I also had them convert a newer air handler unit to use new refrigerant.
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Yes, I recommend this pro
$4,800
Dan B.
07/2010
heating & air conditioning/hvac
+ -1 moreComfort had been out 2 years prior and I thought they were honest and forthright in their opinions and advice at the time. This time a different Comfort service rep. (young) came out because our AC wasn't blowing cool air. He tested the freon and said he was OK but he would put another pound in it anyway. (If its OK why did it need another pound besides being $54?). He sprayed off the coils with my hose and said that should do the trick. I thought $232.78 was quite excessive but apparently he called the office from his van to see what I paid previously. His first statement was "Well, it's just a little more than last time." Well, last time a fuse was bad, what does that have to do with the current call and bill? I just felt uncomfortable with the whole situation. Using a hose and water to spray off the coils should cost $175... PLEASE! Two months later (now July) AC is out again. I'm calling someone else!!
Description of Work: AC wasn't working so I called Comfort. The rep sprayed off the coils with my water/hose and said that should do the trick. Billed $232.78 for one hour.
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$232.78
Response from Comfort Master Heating & Air
Dave B.
02/2009
heating & air conditioning/hvac
+ -1 moreLike clockwork!
Description of Work: Worked on our Geothermal unit. I have used this company several times and they always seem knowledgeable and trustworthy.
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Yes, I recommend this pro
$90
Noel H.
07/2008
heating & air conditioning/hvac
+ -1 moreI called a few places requesting a hybrid system. They seemed to be very knowledgeable and their price was the best. They had the highest certification. Excellent service provider.
Description of Work: Installed a new hybrid Air conditioning system.
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Yes, I recommend this pro
Contact information
109 Macarthur Ct # B, Nicholasville, KY 40356
www.comfortmasterheating.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Electrical,
Heating Oil,
Generator,
Energy Efficiency Auditing,
Natural Gas Lines,
Air Duct Cleaning
FAQ
Comfort Master Heating & Air is currently rated 3.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Comfort Master Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Comfort Master Heating & Air does not offer free project estimates.
No, Comfort Master Heating & Air does not offer eco-friendly accreditations.
No, Comfort Master Heating & Air does not offer a senior discount.
Yes, Comfort Master Heating & Air offers emergency services.
No, Comfort Master Heating & Air does not offer warranties.
Comfort Master Heating & Air offers the following services: Air conditioners, air cleaners, furnaces, heat pumps, air handlers, indoor cooling coils, humidifiers, thermostats, air exchangers,dehumidifiers, humidifiers, boilers & geothermal systems. Building Analyst services: energy auditing, moisture & humidity control duct and comfort issues.
Household appliances
Contact information
109 Macarthur Ct # B, Nicholasville, KY 40356
www.comfortmasterheating.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM