Certified Roofing Systems

Did a great job installing the roof,but later when we had a small leak problem they did not respond. We called and they said they would come out and check it out and never did. I could not get them to answer any calls.

My roof received wind damage from a storm that year and I figured it would be a good time to replace the roof. I'd been wanting to go w/ a metal roof so I got three estimates. Jody Shadbolt at Certified Roofing had the lowest bid. The first thing that went wrong was one of the workers slipped and slid down the roof damaging the vent pipe to the kitchen. They were not wearing harnesses and lanyards. The stack actually saved him from a nasty fall. I was told that the stack merely came loose and they just had to stick it back in. Later that day it was leaning. Next day they caulked it up and finished the roof. We had some strong winds about two weeks later and the foam inserts they used under the ridge cap blew out. They came back and caulked them in. Within a few weeks after that the stack started to lean again and leak inside the house when it rained along with two other spots. They also put a metal roof on my shed and some nails started to pop (supposed to be using screws) and a corner bent up from wind. I did some research on the roof mfg website and found multiple errors they made on the installation. They attempted again to repair the vent stack and apply vast amounts of caulk to stop the leaks. Two of the leaks stopped but the vent stack leak I had to fix myself by putting a cap on it. The stack had broken where it made a right turn into a rafter; and though they were able to finally get it to stop leaning, they couldn't get the joint to not leak. They also bent my gutter in the process of fixing the stack because they don't have a stand-off to keep their ladders from resting on the gutters. They did replace that section of gutter but it leaks at the joint. I finally filed a complaint w/ the BBB, because it got to were he wouldn't return my calls. Two days before the hearing Mr Shadbolt calls and wants to make things right. He came out and we went over some things. He sent a crew out to rectify some issues. They still didn't get it right. My roof is leaking again and though i tried to contact him; I received no response. In a way I hope this gets him out here; and in a way I hope it doesn't because it seems whenever they come out to fix something, it gets worse. Also, he promised a LIFETIME WARRANTY ON WORKMANSHIP-HA!