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Mansion Hill Custom Floors

Hardwood Flooring Sales and Installation, Flooring Sales and Installation

About us

Contact names: Mr. Jeff Rose, Co-Owner, Mr. Bill Walz, Co-Owner. Open weekdays 7:30 AM-4:30 PM with appointments available. http://www.facebook.com/pages/Mansion-Hill-Custom-Floors/243519582327874. See website for more details.

Business highlights

14 years of trusted experience

Services we offer

Hardwood Installation, Refinish, Repair, and Custom Designs

Services we don't offer

N/A

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.017 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-17 of 17 reviews

BOB B.
04/2018
5.0
hardwood floor
  + -1 more
Mansion Hill did a fantastic job on both floors. The new installation was left natural color and the stain match on the second room was just right. They are extremely professional and knowledgeable and do the work when they say they will. The floors could not look better.
Description of Work: We needed to have a large (ca. 25’ x 15’) hardwood floor installed as part of a bedroom remodel project and we needed to have an old previously unfinished hardwood floor finished to match the rest of the floors on that level. This floor had a lot of paint spots and minor stains on it and had never been sanded because it was covered by carpeting after it was installed. Because Mansion Hill was a subcontractor for the general contractor, I don’t know if the cost was different than what we would have paid if we had hired them separately to do this work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,100

Linda C.
09/2017
5.0
hardwood floor
  + -1 more
The crew was very prompt, friendly and efficient. To my surprise, there was very little dust created by the sanding of the old finish. They did a beautiful job with the new stain and finish.
Description of Work: We had a foyer, great room and kitchen floor refinished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Mike G.
01/2017
5.0
hardwood floor
  + -1 more
The estimate was what we expected. We had a general remodeling contractor who referred them to us.
Description of Work: They came out and gave an estimate on wood flooring.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike G.
01/2017
5.0
hardwood floor
  + -1 more
I would use them again in future.
Description of Work: They installed wood flooring and they refinished the existing wood floors.
Rating CategoryRating out of 5
Yes, I recommend this pro

Andrew Z.
07/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Great. Very responsive. Offer alternative products better for indoor air quality.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James G.
12/2015
5.0
flooring contractor, hardwood floor
  + 0 more
Mansion Hill came by three times to give us different blends of oil color. They sanded a small patch to get it just right. Mansion Hill left the home as clean as when they started. The job turned out far better than we could have expected. We have used the floors for a couple of months how and couldn't be happier. They even came back and fixed a couple of spots I messed up it moving my furniture back. I would highly recommend using them for any new flooring or refinishing of old flooring. I felt it was real value for the service we got.
Description of Work: Refinished wood flooring on both floors, closets, and steps. Repaired about 50 square ft of floor damaged by pets. We used an Oil finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

RON H.
11/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: They did our floor replacement and extended our floor into our living room. They did a great job. They used interesting techniques to make the floors look great.
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael H.
06/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Installed hardwood in a room that had previously been carpeted. They arrived when they said they would, were very efficient and accomplished the work in several days.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

GLENDA H.
03/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: New pre finished hardwood floors in living room and dining room. Floor had to be leveled first. Great job. Had to come back for a problem with a hearth. Came up with a great solution.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Nancy C.
01/2015
5.0
flooring contractor, hardwood floor
  + 0 more
Project involved sanding and staining approx 800 sq ft of living space, living room and 2 bedrooms. I screened 2 additional contractors and Mansion Hill were the only ones who were honest about how the final product would look - my floors had a lot of blotchy spots throughout the floors with visible lines of different color from rugs, etc. Mansion Hill said that the color of the floors wouldn't change too much depending on the stain chosen. Other contractors said they would be able to take care of blotchyness more. It just struck me that Mansion HIll wanted me to understand what I was asking for and control my expectations - I liked the honesty approach and not the casual, "yeah we'll make it work". The work took 4 days and the crew was very professional and helpful in explaining the process and what they were going to be working on that day, and what I needed to do. A lot of the dust was taken care of, only a slight film was left on the walls and appliances that I was able to take care of. Mansion Hill was the most expensive of the 3 companies I interviewed but had been recommended from a friend and I am happy with the final product. The floors look and feel great. I'd use them again if I had to.
Description of Work: Sand and staining

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Marcia L.
11/2014
5.0
flooring contractor
  + -1 more
They did a great job and they are very nice. They cleaned up well and are very professional. The price was reasonable.
Description of Work: They repaired the hard wood floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margo & Sam R.
10/2014
5.0
hardwood floor, flooring contractor
  + 0 more
unknown
Description of Work: Stripped, stained and polyurethaned kitchen, dining and hall floors. They also converted dining floor from carpet to hardwood.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary T.
10/2014
5.0
flooring contractor, hardwood floor
  + 0 more
They did a fabulous job in piecing the new flooring into the old and the finished product was so great, you could never tell!
Description of Work: I brought my laundry room upstairs from the basement. We bumped into our living room so Mansion Hill Floors had to piece in some hardwood flooring where the wall was cut out for the Laundry Room and a Pantry we added as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Andrew Z.
10/2014
5.0
hardwood floor
  + -1 more
It took them about 7 business days to complete. They were great guys and were extremely accommodating. They were willing to do non-VOC floor finishing. They were very patient.
Description of Work: They did fantastic work. They sanded and refinished the floors in the main room as well as installed hardwood floors upstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

THOMAS M.
06/2014
5.0
flooring contractor
  + -1 more
They came in and did what they said they were going to do and they were awesome. I would recommend them.
Description of Work: They finished our hardware floors and cleaned them.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth A R.
07/2013
5.0
hardwood floor, flooring contractor
  + 0 more
Each time they uncovered some unknown problem, they would send me photographs of what they discovered. They are top notch. They are very professional and good communicators. It was a pleasure dealing with them. They were on time and within budget. They were excellent. We were very pleased with the service.
Description of Work: They re finished our stair case and our upstairs floors. They removed all the carpet and refinished the floor. They patched when needed.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GLENDA H.
04/2013
5.0
hardwood floor
  + -1 more
Bill Walz is one of the owners and very easy to work with. He was prompt for our first appointment and every time thereafter. We went to the showroom to look at samples, and he permitted us to take samples home for matching an adjacent parquet wood floor. Bill took careful measurements for leveling the floor. His crew arrived promptly on the stated date. They were friendly and very good at what they do. After it was finished, they cleaned up the area nicely. Bill came on the first day to make sure the job was started correctly. Bill was there when the old tiles were removed from the dining room hearth, pointed the old tiles out to me, and asked if I wanted to restore or put new wood over it. I chose to restore it (in progress by me). I highly recommend them. Great owner and great crew. The new floors are beautiful.
Description of Work: Installed new hardwood floors in the dining room and living room (500 square feet of white oak; Somerset Wood stained butterscotch, 2 1/4 by 3/4 inch). They installed sleepers first to level this 110 year old floor. They removed tile from the old hearth in the dining room to reveal beautiful green Rookwood tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

    Contact information

    324 E 4th St, Newport, KY 41071

    http://mansionhillcustomfloors.com

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation

    FAQ

    Mansion Hill Custom Floors is currently rated 5 overall out of 5.
    Mansion Hill Custom Floors accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Mansion Hill Custom Floors offers free project estimates.
    Yes, Mansion Hill Custom Floors offers eco-friendly accreditations.
    No, Mansion Hill Custom Floors does not offer a senior discount.
    No, Mansion Hill Custom Floors does not offer emergency services.
    No, Mansion Hill Custom Floors does not offer warranties.
    Mansion Hill Custom Floors offers the following services: Hardwood Installation, Refinish, Repair, and Custom Designs
    N/A

    Contact information

    324 E 4th St, Newport, KY 41071

    http://mansionhillcustomfloors.com