KIMSCAPES

Eight days later, after hearing nothing from her and no emails, I called and left a message asking for a return call. It was a full week after that before she finally called back, apologizing and offering excuses about being busy. By this time I was already checking the list for other landscapers. She still had no photos to offer, nothing on any seed. She gave an estimate for ground cover and some additional landscaping in that area, and said that she could fit us in on Thursday of the following week. My husband and I discussed the estimate that night. We weren’t particularly happy the price, and we couldn’t get happy with the fact that she had left us sitting for two weeks with no word, and when she did get back she still did not provide the info she had promised. We decided to address the drain area first, and the groundcover later. I called her the next day and told her this. She said that she could come out the next day, Saturday, and discuss drain-line landscaping and again promised to check on a seed that might work on that area, and once again made a comment about “fitting us in the following Thursday”. We hadn’t decided on anything yet, but she was evidently determined that this wouldn’t interfere with her Thursday scheduling. I okayed that next day visit but later found that previous obligations would make it difficult to keep that appointment. I called her back, got her voice mail again, left her a message indicating that the Saturday appointment could be difficult to keep, and I also stated that it would be more logical to first do the seed check that she had been promising and finalize that possibility before discussing anything else and wasting a trip, since extensive landscaping would not be necessary for this area if a particular seed could work. While this turn of events was accidental, I was interested in seeing how Kim would react to it, considering her previous performance, and, she did as predicted; she didn’t reply for over a month, then left a message asking if we’d decided what we wanted to do. Before calling her I read two reviews, and was disappointed to read in one of them that she hadn’t returned calls and hadn’t shown up as promised. Evidently that is part of her trademark; she may care about landscaping but she doesn’t care about doing what she says. She’ll spin the story differently, as she did when I confronted her with that bad review, but the simple truth is that she didn’t do as she promised, allowed us to sit for two weeks with no word, and ignored my call until it was convenient for her to return it, and then returned the call when she had an opening that she wanted to fill. I’m afraid that she is going to find that this business model will only lead to more reviews like this one.

the above was quite disappointing. Kim is quite personable and seems well versed in her trade. We were looking forward to working with her. As she did not follow up, no work was done.

I have had several complements on what she did. It worked really well. It made my home a lot more appealing. She is very earthy, she cares deeply and she is a very plant oriented person. She made some good recommendations because she is very knowledgeable and very reliable.

SHE CAME OUT AND DID THE LANDSCAPING FOR THE WHOLE YARD. BEAUTIFUL (X'S 3) ARTIST AND WATERFALLS. HIGHLY RECOMMEND.

SHE CAME OUT AND DID THE LANDSCAPING FOR THE WHOLE YARD. BEAUTIFUL (X'S 3) ARTIST AND WATERFALLS. HIGHLY RECOMMEND.