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The Computer Hawks

Computer Repair, Graphic Design, Computer Sales,

About us

Intell Concepts established in 1996 under the parent company Crescent City Productions. The original owners were Ronald and Gwendolyn Banks. Ronald Banks Sr. provided such great incitement and knowledge to upcoming businessmen and senior entrepreneurs that businesses of all nature would seek out his professional advice and counsel. While Ronald focused on the gathering of different clients and providing a solid client based business foundation, Gwendolyn steadfast training abilities groomed four talented business leaders Ronald Jr, Dwayne, George, and Anthony Banks. With the continued legacy that Ronald and Gwendolyn left behind and the addition of adopted U.S. Navy Core Values (Honor, Courage, and Commitment) the four brothers changed the name of Crescent City Production to Intell Concepts. Intell (short for Intelligence form the Navy rating Intelligence Specialist) Concepts is now the parent company to several different Information Systems companies to include The Computer Hawks (7 locations), Le’Vu’Sede’, SMARTKY, and Business Digital Information Solutions. At Intell Concepts we understand the need for information systems management form your basic online store to the mega corporation design. Many businesses have adopted the idea of IT Outsourcing. IT Outsourcing allows for more than the initial overhead cut back, it also provides an avenue of resources expanding. For additional information simply request one of our customer service representatives to contact you within 24 hours.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Computer Repair & Services, Computer Sales, Computer Training, Graphic Design. Gifts Classic, Tutoring.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Showing 1-2 of 2 reviews

June C.
01/2014
1.0
computer repair
  + -1 more
It did not go well . 1 month after he installed the new software - Microsoft kept prompting me to punch in the 16 digit security code - I didn't have a code - he never gave me one - nor did he give me the disc and other booklets that come with new software. When I called him about it he told me that the security code was his social security number and I would need to bring it in and he would take care of it (a 16 digit social security number???????) We set up an appointment - he did not show, I called again and we set up another appointment - again he didn't show, one more time- and again no show. I had to bring my computer to a "Real" computer shop and they informed me that I had pirated software on my computer.
Description of Work: He advertised "Free Virus Removal - but mine was too extensive so he had to totally erase the computer and all the programs, and put on new windows software - cost me @ $100.00

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$120

Response from The Computer Hawks
I am sorry if you were not happy but I am sure if you had an appointment with one of our stores someone would be happy to help you. If you bring your Service Request to the shop you can get a refund if it is found that we made a mistake. Vr. Dwight Perkins

Chris Q.
08/2013
5.0
computer repair
  + -1 more
They were very supportive and really cheap too. Nobody in Shelbyville is better. Must go!!!
Description of Work: Wow just wow

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from The Computer Hawks
Thank you from The Computer Hawks.

    Contact information

    29 N Main Street, New Castle, KY 40050

    thecomputerhawks.com/pages/home

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Graphic Design,
    Computer Sales,
    Tutoring,
    Computer Training,
    Gifts

    FAQ

    The Computer Hawks is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 8:00 PM

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 8:00 PM

    Saturday: 9:00 AM - 5:00 PM

    The Computer Hawks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, The Computer Hawks offers free project estimates.
    No, The Computer Hawks does not offer eco-friendly accreditations.
    Yes, The Computer Hawks offers a 10% senior discount.
    Yes, The Computer Hawks offers emergency services.
    Yes, The Computer Hawks offers warranties.
    The Computer Hawks offers the following services: Computer Repair & Services, Computer Sales, Computer Training, Graphic Design. Gifts Classic, Tutoring.

    Contact information

    29 N Main Street, New Castle, KY 40050

    thecomputerhawks.com/pages/home

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 5:00 PM