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Steele and Allbritten Electrical and Plumbing

Plumbing, Pool and Spa Service, Electrical,

About us

Plumbing and Electrical Contractors. Swimming pool installation and sales.

Business highlights

72 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing and Electrical Contractors. Swimming pool installation and sales.

Services we don't offer

n/a

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.021 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
52%
4
14%
3
10%
2
5%
1
19%


Rating CategoryRating out of 5
quality
4.1
value
3.6
professionalism
3.8
responsiveness
3.6
punctuality
3.8
Showing 1-21 of 21 reviews

Megan S.
01/2022
1.0
electrician
  + -1 more
Charged $400 more than the quote and took over three weeks to explain it to me. Explanation was it took more time - but they never gave me any heads up nor did they report running into any issues at the time. They are also saying it is due to labor charges but total labor was $570 so even if they did run into issues without bothering to let us know, it couldn't account for the $400+ increase. Also they didn't give credit for the $95 charge for them to come give a quote, which they said would come off of the bill. It took over 3 weeks to get any type of explanation about the huge bill (we were expecting and quoted in writing $1100, with the $95 already paid we anticipated around $1000 but have a bill for over $1500). AVOID THEM - if you can't trust a quote you pay for, and there is no communication or understanding about this it is at best, extremely unprofessional. I hope that their work was decent (we don't now yet as we still need to run more wiring)... hoping to find another electrician who is more professional in the area.....
Description of Work: run electrical line to a newly installed mancave

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,501

Dave S.
06/2017
4.0
plumbing
  + -1 more
Professional and knowledgeable serviceman.
Description of Work: Replaced hot water heater.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Beverly V.
12/2016
5.0
plumbing
  + -1 more
They did an excellent job. Very clean and respectful. I had heard they were pricey. They are not. In fact they were a lot less than I thought they would be. And the most important thing, other than the work done, they were one of the few that actually called back when we left a message. No one else did. We will use them again in a heart beat!!
Description of Work: We had some electrical issues that were beyond what we could personally do. Also needed a new outlet for a new fridge we were going to have delivered.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$253

Christy S.
04/2016
5.0
unknown
Description of Work: Our well pump went out right before bedtime, and we called Steele & Allbritten Plumbing, first thing in the morning. They had a crew out within 90 minutes, diagnosed the problem, replaced the pump, and all is well. The crew was professional, and later I went to their office to pay the bill, and the ladies in the office were very nice and friendly. We will use this company for any future plumbing we need.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jason R.
04/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Sewer line replacement from house to street under gravel driveway. Worked quickly, less than 1/2 a day, and gravel drive looks great, better than before the work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Erica W.
10/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,300

Charlotte B.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Inspected water main intake--determined city needed to replace meter and valve, then dealt with tree root problem.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennie C.
04/2015
3.0
plumbing, pool cleaners
  + 0 more
unknown
Description of Work: I have called multiple times asking for a quote to install a whirlpool tub and renovate my bathroom. 5x + but they don't even bother to call back. They have gotten too much into bigger business than just for your average joe.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Jodi H.
11/2014
5.0
electrician, wells
  + 0 more
The service person was great. He worked and did not mind explaining what he was doing as he did it. In addition, when there was an issue right after he left, he came back to the house without hesitation. Very professional and had a great attitude. Thank you!!
Description of Work: Well serviced. Replaced electrical line that was hit by lightening and also fixed broken pipe in well (well is approximately 130 feet deep)

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Terry C.
09/2014
5.0
plumbing, pool cleaners, wells
  + 1 more
Also I reported to one of the owners about an employees sticky fingers and drug/alcohol problems, on and off the job and I got and quot;yeah I know but boys will be boysand quot;. Too bad the boy is in his forties!
Description of Work: Left big hole with a 5 gal bucket in it. Placed a sump pump in bucket and left it uncovered. Sump pump didn't even work. We had to buy a one from Lowes and replace it ourselves. Also I had ask for an estimate to place a whirlpool tub in my bathroom. I have had several back surgeries and my health insurance has agreed to place one at their expense. I just got the run around. I thought it was just because I have a family member working there. But after reading all the reviews idk. Maybe it's WHO you are and not about the services. Very disappointed my husband did total restoration on owners classic car and in return we got the shaft.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,000

George E.
06/2014
1.0
plumbing
  + -1 more
unknown
Description of Work: We called them on Wednesday and they said they would be coming out next Wednesday. I called next Wednesday when they didn't show up and they said they were really busy and told me to try SYKES Plumbing. Sykes plumbing did the job and in a timely manner with professional workers. Steele was very non professional in this exchange. Really Crappy way to do business ion my opinion.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Michael W.
03/2014
1.0
plumbing
  + -1 more
I have been trying to get an estimate for a water heater replacement for several weeks. After contacting them 3 time I give up. Twice they told me that they would get back in touch with me on a quote and after more than a week I had to call. I was told that they had and quot;forgottenand quot; to do the estimate. The last time the owner came out and gave me an oral estimate, but still hasn't followed up. If this is the type of service before the sale, what type of service would I receive?
Description of Work: Came out three times to give me an estimate on replacing our water heater. It's been over two months and we still don't have an written estimate.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
3.0


Tonya W.
09/2013
5.0
electrician, plumbing
  + 0 more
They were prompt and efficient. They did all the job that they could in one day and then coordinated with the city inspector for the return visit. They gave us a quote prior to beginning the work and worked out a time to come back at our convenience. We were very pleased with the work they completed!
Description of Work: They replaced the screw in fuse electrical panel, ran gas lines and connected my new gas range & ran some electrical.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Maria Ruiza Y.
09/2013
2.0
pool cleaners
  + -1 more
It didn't go very well and I decided to look for another pool company. I bought my house 3 years ago and the previous owner recommended them for pool maintenance. Initially, they were very receptive and professional. But, I noticed as the year went by, that the pool is not being cleaned as agreed upon. The person was not coming as he was supposed to. And when I complained, the owner insinuated that I was lying and that I was being a difficult customer. I felt very insulted that the owner would think that I was lying about my complaint. So, I ended the the service.
Description of Work: clean the pool every 2 weeks

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$40

melany M.
06/2013
5.0
plumbing
  + -1 more
Very polite, explained everything, and they "billed" us. Very convenient, and who does that anymore!
Description of Work: Our toilet was clogged and backing up in our bathtub. They came and explained what they were doing and why.They were able to take care of the problem thru an access point on our roof, No Mess in my house!! So happy!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Judy R.
05/2013
3.0
plumbing
  + -1 more
They made three trips to fix a leaky pipe, sent three people, all of which left periodically to runn their own errands or to get snacks. They didn't bring the correct supplies and had to come back two more times to fix one pipe. I was charged each time and they worked very slowly and I was not impressed with the quality of their work. I had to clean up snack wrappers and empty soda cans after they left along with other debris. I will not use them again.
Description of Work: One leaky pipe repair in my utility room.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$450

Anne P.
03/2013
5.0
electrician
  + -1 more
Mark and his sone Josh performed all of the electrical work, the house was in bad shape and very surprised that it did not start to burn, changed all of the electrical work in complete house put up lights and put plugs and so forth where I needed them did a good job.
Description of Work: I moved to murray ky in sept of 2012, work was done on my house by mark and his son Josh, they went through all of the electrical work, and I knew that the house was in bad shape, up in the ceiling found that wires where very bad and they cleaned up that and it is surprising that the house did not burn it was so bad, between jobs they completed my work changed all the electrical work and put new lights on and so forth the last time they where at my house was in feb 2013. the total bill was right around 8 thousand dollars, they did a good job on all of the electrical work and it is now safe to live there.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Jennie C.
12/2012
5.0
plumbing, pool cleaners
  + 0 more
We had a 30 foot in ground pool and Michael and his crew moved for us. You could never even notice where it was.
Description of Work: Great job! Thanks to Michael and crew everything is great! A trusted name in our community continues for another generation!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Shannon E.
09/2012
1.0
plumbing
  + -1 more
See Above.
Description of Work: First and foremost the older lady they have answering their phone is rude and truly unprofessional. My husband said she is usually nice to him so perhaps she just doesn't like women. We've dealt with this company in the past and it went fine but this recent issue, it seems unless it's an easy fix - they can't be bothered. The commode wasn't draining properly. Day 1, he came and tried to Snake it but when it was unsuccessful, he had to leave the premises to get a machine. The machine didn't work. I was told at the time it was due to our outlets not being able to sustain the charge. After messing about for an hour and solving nothing, he was sure it was because the septic tank needed to be drained. Certain that had to be the issue. So we had the septic tank drained this morning. The toilette flushed a little better but the fellows draining it said when I flushed the toilette, no water was reaching them so there must be some sort of blockage. Called the plumbers again. The woman this time was even worse than the first time. But whatever, clearly she and I weren't meant to be friends. Some fellow called me back almost immediately and was very pleasant. He said he wasn't the same guy who was out yesterday but that he would be along and they'll be sure to get everything sorted. Sure enough, the same guy DID come back. He brought a friend and they were able to get the machine working this time. His buddy informed me it wasn't my outlets, infact it was negligence on their behalf as someone left the machine outside and it got wet. That's why it didn't work yesterday. When he should have done this the first time? So they do get some gunk out but really, not much. Flushed the toilette. It was only slightly better flushing than this morning but still the tank was filling up too quick and not full draining. I expressed my concern that I wasn't entirely sure that it's back to 'normal'. I was entirely brushed off. I asked if they could go check the septic tank to make sure it was receiving water this time. Nope, wouldn't do it UNLESS the cover was still off. Of course it wasn't! So he said "You're all set" and was walking out. I again expressed my concern that it wasn't but said I'd let my husband have a look. He said, well if it doesn't work right, call us again and we'll come back. Really? Again? So you can not fix it again? I said, well if it's still broken I imagine we'll have to phone someone else. He said, yes you oughtta. Or something along those lines. Maybe I come from a different world but if a client tells you something doesn't appear right, wouldn't you make some effort? I mean, what he did today he should have done yesterday to begin with. I am absolutely disgusted with this company. DO NOT USE THESE PEOPLE! The folks who came to flush the tank were surprised we used them anyways. Said they were the most expensive people around and they never heard anything positive. Seriously, avoid them.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$350

Response from Steele and Allbritten Electrical and Plumbing
The women did not even own the house and she was the one that was very rude to my staff. We were working for the owner of the house and spoke to him and he was happy with our work. He was not happy with his renters either.

Sue H.
04/2012
5.0
plumbing, pool cleaners
  + 0 more
They have always done a great job for us. They are professional, courteous, and timely.
Description of Work: They came out to do some plumbing work for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

rin B.
03/2012
4.0
They are pretty good guys. They are a little more expensive, but, very prompt. They get good ratings and I will continue to use them in the future.
Description of Work: I use them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    209 S 3rd St, MURRAY, KY 42071


    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Pool and Spa Service,
    Electrical,
    Wells and Pumps,
    Pool Sales Construction and Installation,
    Generator,
    Drain Cleaning,
    Water Filtration and Softening,
    Water Heaters

    FAQ

    Steele and Allbritten Electrical and Plumbing is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Steele and Allbritten Electrical and Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Steele and Allbritten Electrical and Plumbing does not offer free project estimates.
    No, Steele and Allbritten Electrical and Plumbing does not offer eco-friendly accreditations.
    No, Steele and Allbritten Electrical and Plumbing does not offer a senior discount.
    Yes, Steele and Allbritten Electrical and Plumbing offers emergency services.
    Yes, Steele and Allbritten Electrical and Plumbing offers warranties.
    Steele and Allbritten Electrical and Plumbing offers the following services: Plumbing and Electrical Contractors. Swimming pool installation and sales.
    n/a

    Contact information

    209 S 3rd St, MURRAY, KY 42071


    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM