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PlumbRight Services & Rooter, Inc.

Plumbing, Water Heaters, Drain Cleaning,

About us

PlumbRight Services & Rooter, Inc., in Mt. Washington, KY, is the area's leading plumber serving Jefferson, Oldham and surrounding counties since 2004. We offer plumbing services, repair, back-flow prevention, sewer maintenance and repair, roofing and more. For all your plumbing needs, contact PlumbRight Services & Rooter, Inc. in Mt. Washington.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing Services, Repair, Backflow Prevention, Sewer Maintenance/Repair, Clog Removal, 24/7 Emergency Service

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.823 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
0%
3
9%
2
13%
1
17%


Rating CategoryRating out of 5
quality
3.7
value
3.5
professionalism
3.8
responsiveness
3.8
punctuality
3.9
Showing 1-23 of 23 reviews

aliceann M.
03/2020
1.0
plumbing, water heater repair
  + 0 more
They were assigned to me by a home warranty company. They came, charged me $100 and told me there was nothing they could do. I wish I had a job that worked that way....
Description of Work: Fix an electric water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$100

Pamela B.
03/2019
1.0
plumbing
  + -1 more
Two men came out flushed the toilets and said nothing was wrong, toilets continued to run, and could be heard as doing so. I am forced by my awful 2-10 Warranty company to use them. They are not licensed they have no evidence of a Master Plumber or Journey man in their company. I did a better assessment just looking online of how to check for problems with a running toilet than either of them did. I paid them $100 to flush the toilets and say nothing was wrong. I am now again forced by my warranty company to hire the. 2-10 hires only poorly qualified or not qualified companies as they are the only ones that will accept such low pay, thus this is why they have such incompetent staff. This time I WILL CALL THE DAY AFTER DAY TO DO THE WORK. They will be required by me to show up with a person who can show me a license and prove they are competent, since the company is not licensed, it will be interesting to see what happens. You may wish to note the following facts. Plumbers licensing requirements for a journeyman and master plumbers license are usually determined at the state level and the necessary requirements and exams vary in each State. The enforcing & regulating of the state plumbing licensing requirements often fall under individual municipalities. You can check the requirements for the journeyman and master plumber license in a particular State below. ________________________________________ Kentucky Plumbing License Requirements In the State of Kentucky a Plumbing License is required for any person that wants to perform work as a journeyman or master plumber in Wisconsin. The Journeyman and Master Plumbing Licenses are issued by the Kentucky Division of Plumbing of the State Department of Housing, Buildings and Construction after passing the required State Plumbing Exam. Kentucky KY Plumbing License Requirements and Plumber License Verification, Renewal and Application The Kentucky Department of Housing, Buildings & Construction are the ones who you must apply with to become a licensed Plumbing Contractor or Journeyman Plumber in Kentucky. In the interest of public health and consumer protection and to assure compliance with the Kentucky State Plumbing Code, the Division of Plumbing is charged by Kentucky Revised Statute Chapter 318 to: Conduct examinations. License master and journeyman plumbers. Review and approve plans for construction on all buildings serving the public, whether they are publicly or privately owned. Issue plumbing construction permits. Inspect installations to assure compliance with the Kentucky State Plumbing Code..(excerpt from Kentucky Department of Housing, Buildings & Construction official web site).
Description of Work: Toilets running

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Jeff C.
08/2018
5.0
plumbing, water heater repair
  + 0 more
Company was dispatched by my home warranty company to install a new water heater. They were very thorough and professional and did a great job.
Description of Work: New water heater

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Murrell P.
06/2018
2.0
plumbing
  + -1 more
This was my first time using PlumbRight. They were responsive and did satisfactory work. However, they charged $996 for five hours of work, which I thought was way too high. They were not able to give me an estimate before hand because we did not know how many leaks we had. Part of the charge was for parts ($201.50) which I am sure was marked up with a large margin. I appealed to the owner for a reduction in the bill, but he refused. I have used other plumbers for such work and they charged much less. I will not use PlumbRight again and I will not recommend them to anyone.
Description of Work: Two of our empty rental houses had leaks from frozen pipes that were not completely winterized. There were twelve leaks total that were easy to find and get to. It took slightly less than 5 hours to repair.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$996.5

Sara L.
04/2018
3.0
plumbing, water heater repair
  + 0 more
PlumbRight is a weird one. This company was on my home warranty list - not much choice in that matter.) I had a bad encounter with them in 2014 when I needed some sewer work done. The fellow they sent over misquoted the work and also told me the company did NOT stand behind their work; a gamble for anyone who hired them. This company was through my home warranty. Needless to say, I didn’t hire them for the sewer project. Unfortunately, I did however (have to) work with them (again through the Home Warranty) on replacing my hot water heater, which had literally exploded. Literally, they did the bare minimum; replaced the hot water heater, but left debris, left garage, threw the manual in a puddle of water and said they couldn’t help with any water clean up. They also said that carrying the old hot water heater out of my basement would be an additional $75, and wasn’t covered by my warranty. This was just to carry up the steps; not to dispose of. It’s a gamble – they’re words; not mine.
Description of Work: Hot Water Heater + Sewer line

Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
3.0


Michael Z.
08/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Garrett M.
01/2016
5.0
plumbing
  + -1 more
Referred by 2-10 Home Warranty. They were able to quickly diagnose and resolve the issue.
Description of Work: Replaced section of copper pipe which sprung a pinhole leak in the ceiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Cynthia M.
08/2015
5.0
plumbing, home remodeling
  + 0 more
unknown
Description of Work: My daughter had purchased a new kitchen faucet and called her usual plumber to get it installed. Several hours after they were supposed to be there but didn't show, she called and cancelled the appointment and called Plumbright - who she had used once before. They had an opening the very next day and arrived right on time and installed the new faucet in short order! This is the second time we have had a good experience with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Sarah S.
06/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Our bathroom sink in the basement would not drain properly. I made the appointment through our home warranty company and they assigned us PlumbRight. They called within two hours to set up an appointment. I chose the 12-4 time span. Ernie came around 3. He tried to snake the pipe from inside the bathroom, but because of a bend in the pipe it wasn't successful. He ended up cutting the pipe and snaking from there. Now it runs like normal. He fixed the pipe and gave me some advice to help prevent clogs in the future. Overall, it was a quick and painless experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

ginny S.
01/2015
5.0
plumbing
  + -1 more
They are awesome and they have excellent plumbers! Their pricing is very reasonable.
Description of Work: They’ve done just about everything for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEWART T.
12/2014
1.0
plumbing
  + -1 more
When I researched the company online through BBB and Angie's List I discovered two official BBB complaints and several negative reviews. I was successful in getting my home warranty company to allow me to call my own plumber where the phone was answered promptly and the plumber arrived within 15 minutes of my call. Avoid this company if you can!
Description of Work: We were connected to this company by our home warranty provider for emergency service (leaking water line flooding our dishwasher and basement). I called and left three messages and was never contacted even though I called the emergency number. The voicemail message did not indicate that the business was closed due to the Christmas holiday (I was calling on the 26th).

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Robert T.
12/2014
3.0
appliance repair
  + -1 more
I had to pay a $100 flat fee, because it was under home warranty. They had to order the part, so I had to wait a couple of days for them to get the part and come in. The customer service was average.
Description of Work: I used Plumbright Services. They replaced the ice maker.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$100

THERESA M.
11/2014
5.0
plumbing
  + -1 more
I do not think we got charged for anything because it was on a home-owner's plan. They do wonderful service. They clean up behind themselves. They are very neat and they are on time. They do a job well done. I never had a problem with them. They are reasonable. I use them all the time.
Description of Work: I do use PlumbRight. They fixed the sink faucet for me the last time they were here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann L.
11/2014
2.0
plumbing, drain cleaning
  + 0 more
I wouldn't recommend them. I didn't like them at all. They had me running up and down the stairs for them, when there was two of them. They should have done their job. I could have seen helping them if there was just one of them, but there was two. I told them it sounded like a drip between the walls and they told me it was just the pipes expanding and it just sounded that way. I didn't think they were very professional.
Description of Work: They fixed a drip in my upstairs bathroom and did some other plumbing work.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$100

Adam and Itamara S.
06/2014
5.0
plumbing
  + -1 more
The gentleman was very knowledgeable and explained the process to me. He answered all the questions I had and even went as far as to tell the what the next steps will be without me even having to ask.
Description of Work: The provider gave me an estimate to have a Sump Pump put in our apartment building.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jay C.
03/2014
2.0
plumbing
  + -1 more
They were recommended by a friend at work.They arrived on time and did the repair.They had to go to the store to get parts even after being told what the repair was we were charge for the time. Before they left they told my wife any problems they would return and fix the problem no additional charges.They faucet leaked around the base of the faucet (drip). The putty was not trimmed off, sloppy. The water pressure on the cold water was decreased and the cold water turn handle was not seated properly and wobbled. Called for them to return left a message early on a Monday. No response, my wife called on Tuesday and talked with a woman at the business. She said someone would get to it after a week of waiting I read up on the repair and properly re-seated the faucet and this solved the problem. We will not use them again!
Description of Work: Re-putty drain trap and replaced faucet cartridge.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

Karen S.
03/2014
5.0
plumbing, drain cleaning
  + 0 more
Wish I could remember the name of the technician! Very prompt, very professional, very thorough.
Description of Work: Snaked my kitchen sink (under warranty)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Karen S.
03/2014
5.0
drain cleaning
  + -1 more
Went extremely well. The technician, Josh, Called 30 min ahead as I requested. Arrived promptly. Very courteous. Very helpful, answering questions about related concerns. Cleared drain, cleaned up afterwards. Overall a very professional job.
Description of Work: "snaked" my kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Sue S.
10/2013
5.0
plumbing
  + -1 more
I called my home warranty company after a "hammer" developed in my pipes when either toilet was flushed. Since it was happening with both toilets, did not suspect the toilets. Two gentlemen arrived that same afternoon. They quickly diagnosed the problem to be the valves in both toilets , probably because they were both 12 years old and had set unused for several months. They quickly replaced both valves and were on their way. They were very efficient and professional.
Description of Work: They replaced valves in (2) toliets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Zarek P.
09/2013
5.0
plumbing
  + -1 more
PlumbRight came out and tried to snake the pipe. After that didn't work, they went into the cellar and discovered several issues with the pipe, all related to whenever it was initially installed. The real issue was that because the pipe wasn't put in correctly, it had sagged and bent over time, preventing proper draining. The technicians explained everything well, showed us the problem, and fixed it promptly. I would definitely use them again!
Description of Work: Replaced a drain pipe from our kitchen sink that was bent and preventing proper draining

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Rita M.
05/2013
5.0
water heater repair
  + -1 more
It went very well. He was prompt and very professional. He explained to me what was going on with the water heater. I wasn't able to use them to install the water heater due to I ordered the water heater from my electric company and they did the installation.
Description of Work: Came out to determine what was wrong with my water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Kenny Y.
01/2013
1.0
plumbing
  + -1 more
poorly - they did not do the job they were paid to do
Description of Work: We called FirstAmerican, our home warranty company, for a claim because our toilet was leaking around seal. They sent PlumbRight Services & Rooting. The plumber arrived and my wife explained at length the issue. We explained it was a slow leak, likely the seal was broke, and we had the water turned off. She showed him where the access below the toilet was. After looking at the toilet, he said he didnt see any evidence of it's leak though we explained it was a slow leak. He declined to open access panel below, and claimed since "it wasnt leaking he couldnt do anything." He said he couldnt fix it because if he broke the toilet it would not be covered. It was clear he made his money on his service call and did not want to do any work. 2 days later, it is leaking as evident by photos I will be sending to the home warrant company to send out a professional company. Do not use Plumbright under any circumstances!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

Response from PlumbRight Services & Rooter, Inc.
Our technician was told there was a leak at the base of the toilet. While he was there, he found no evidence of a leak, after flushing the toilet several times. The home owner is stating they paid $60 to us. In reality they refused to pay their deductible they agreed to pay in their contract with their Home Warranty Company. In the home owners own words "2 days later, it is leaking". So it is obvious it stopped at some point and started again two days after our technician left the home. We are unable to fix a leak that is not present at the time our technician is.

Karen B.
09/2012
5.0
water heater repair
  + -1 more
My old water heater was leaking. It was 28 years old. They installed a new water heater. My home warranty covered the actual water heater device, but as per contract, I had to cover the cost of extra repairs and removal of the old device, as well as inspection fees. They did a great job for me as quickly as they could...delayed only for 1 day because of the warranty company. It works well, and I was happy with their service. They knew what they were doing, and knew how to bring things up to code (as the last replacement was 28 years ago.) I would definitely hire them again!
Description of Work: Installed new water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

    Contact information

    573 N Bardstown Rd, Mount Washington, KY 40047

    https://www.plumbrightservices.net/

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    M7196
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters,
    Drain Cleaning,
    Kitchen and Bath Remodeling,
    Appliance Repair,
    Sewer Cleaning,
    Natural Gas Lines,
    Drain Pipe Installation

    FAQ

    PlumbRight Services & Rooter, Inc. is currently rated 3.8 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    PlumbRight Services & Rooter, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, PlumbRight Services & Rooter, Inc. does not offer free project estimates.
    No, PlumbRight Services & Rooter, Inc. does not offer eco-friendly accreditations.
    No, PlumbRight Services & Rooter, Inc. does not offer a senior discount.
    Yes, PlumbRight Services & Rooter, Inc. offers emergency services.
    No, PlumbRight Services & Rooter, Inc. does not offer warranties.
    PlumbRight Services & Rooter, Inc. offers the following services: Plumbing Services, Repair, Backflow Prevention, Sewer Maintenance/Repair, Clog Removal, 24/7 Emergency Service

    Contact information

    573 N Bardstown Rd, Mount Washington, KY 40047

    https://www.plumbrightservices.net/

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM