Window World LLC

This place stole my $8,300! I paid for the job up front (required by the company) and they only did 2/3 of my roof. They refused to finish the job and now I have to sue them. They are crooks. STAY AWAY from them if you don't want to get ripped off. BUYER BEWARE!!!

Over promise and under deliver (or maybe no delivery at all). We are on week 10 after being told the windows would be installed in 6-8 weeks. Every time we call, they say "two more weeks". Sales guy disappeared after promising to help expedite and customer service just says "sorry". Will revise if/when windows are actually installed.

Went great, new windows installed at great price. The installers were actually early. No real complaints outside of some left over cigarette butts in the driveway. Would definitely use for other products they offer.

Horrible, horrible, horrible. We were given a quote in January for a new bay window and we were told the quote was good while we were deciding. We called the other day to go ahead with the order, Tim Rock came out tonight, re-measured the window, called some guy to get a new quote, told the guy over the phone that "he wasn't going to eat it", hung up with whoever he was talking to and told us the new quote, which was $1000 over the price of the old quote. When we demanded to know why it was different than what was on the written quote he gave us, he told us that the quote was just a number written on a random piece of paper (It was a Window World letterhead paper) and when we told him we weren't going to pay a $1000 more, he told us he wasn't holding a gun to our heads and he got up and walked out. As he was walking out the screen door, he made a smart remark at which point we told him to leave immediately. VERY UNPROFESSIONAL AND VERY RUDE, we are still in shock over the behavior of the salesman, it was almost like he didn't want to do the job after all, and gave us a new higher price to get rid of us. You can bet we will be letting all of our friends and co-workers know what happened to us with Window World!!!

We placed the order in June and the windows were installed in August. It takes a while for the windows to come in. It went alright. We had some issues with the windows being delayed. The salesman told me one thing and they told me the disclaimer on their contract says it could take this long, so it was kind of like a he said, she said type of ordeal. I would use them again, it was just the inconsistency in information that I got. It actually delayed my project a couple of weeks because I did not get the windows when they were expected. The pricing was good. The installers were professional and so was the salesman. It was the handling of the timing. My advice to others is when they order windows make sure you have enough time for them to be delivered.

They did a good job. They did an excellent job. Everything went well.

The work was fine. They got it done in one day. We have had no problems. I would recommend them to a friend.

It was expensive. It's a really nice glass door. It was really good. It's a great product. They installed it and it was beautiful. It works perfectly. Everything promised were delivered on time.

They were prompt and did exactly what we have dealt for. The price was little bit higher, but we had some addons so I think that was a realty. They give you a flat rate price per window, which is a really good price, but then if you change a color then it is like $90 per window and that can accelerate the cost very quickly. I would use them in the future, if need be.

The rep seemed knowledgeable and the product seemed decent, but they seem on the high side. Also, they said they just changed manufacturers and that concerned me with how often they change brands and how this may affect warranty and service later.

I called and told Window World that their window was cracked. I was told I needed the serial code off the window frame. This window is a third floor dormer window and, at nearly 60 years old, I am supposed to climb into the attic to get the serial code. The replacement came and the fitter went into the attic to replace it. He slipped and fell through the master bedroom ceiling. He immediately called his manager and we were told that someone would be there 'first thing' in the morning. After 4 phone calls to Billy at Window World the next day he finally called me back at 5:00pm on a Friday. He told me that he didn't know why I was told that someone would be there 'first thing' because that was not possible. I asked him what I was supposed to do with the hole in the ceiling over the weekend and he asked if it was causing me a problem! The ceiling was finally fixed over 3 visits but after the painter had left I noticed that the corner of the trey ceiling near where the installer had fallen through was cracked. I called Billy back and he sent the painter over to look at it but the painter said it had nothing to do with incident. I told him I didn't believe him but he said he wouldn't fix it. TERRIBLE CUSTOMER SERVICE!

They charged $189 per window. I put energy saving windows and they commented that this is going to save you at least 10% on your bills, so I had my last year bills and I added them all up and I saw what the different was and it wasn't 10%. In fact, it didn't save me anything, so I sent them a little letter saying you owe me 10% of 500 and something dollars and they gave me a check. I went over there and they gave me two windows to put in this other windows that I was going to do some improvements that I'm still planning on doing and I have them in my garage and they gave them to me for free.

They did a really good job. They did cheap.

Initially, the sales guy was great. Very responsive, and somewhat professional (more so than the other companies from which I got an estimate). However, once I placed my order I was unable to get him to respond to me regarding an estimate on installation. He kept telling me he would contact the office and let me know. Also, I asked him for an estimate on a back door and he told me twice he would come out to see what I needed, but then never followed up. The installation team replaced 16 windows in four hours, which was impressive. They did a good job, but left cigarette butts on the ground outside of my house. I would have preferred they wear booties or something when walking around the inside of my house. I pulled back my rugs so they wouldn't walk on them, but there was still dirt tracked through the house. Lastly, the crew leader who was supposed to be on site - whom I was assured would be my POC the day of the installation - never showed up. I may use this company again in the future, but there would be definite ground rules before I ever made a deposit.

Window World was just great in all areas. I have used them on two houses. I'm totally happy with them and would recommend them for any job. Charles

The person that came to my home was punctual and very friendly. We sat on my patio and discussed the windows and was informed in no uncertain terms that them mentioning the $189.00 window was a ploy to get people to make appointments ... or in order words to get their foot in the door. I was upset to say the least, since I was on a fixed income. I tried to contact Kim back again and she refused to return the call. I was told to call the corporate office and again. no one would call me back. I was told by the person that came to give me the estimate that this is something they do all the time and they have asked the owners to stop it because the people (like myself) are getting upset. I do not want to give his name because he was honest with me and truly a nice person. If a company is willing to lie to a consumer from the first telephone contact.. how can anyone ever trust them The estimate ended up being double the $189.00 per window and that was removing the $150.00 window disposal fee. I have contact the attorney generals office, consumer protection and my next stop will be the better business bureau. This company needs to be stopped for consumer fraud.

Installer called prior to showing up. He showed up on time. He was professional. Installer removed 5 old windows and installed new ones. He cleaned up well after himself. Installer worked hard. It took part of the day. Only suggestion: needed two installers on this job since some windows were on the second floor and hard to remove. We have read that these are budget windows. It's been about two months, so far we are pleased with the windows. Our old windows were from the 1970's and so drafty and foggy that almost anything would have been an improvement. Thinking about getting estimates for other replacements from Window World.

Well the front office and sales force are not good at all when it comes to communication. I have to call multiple times just to receive updates of the install time frame. The only thing that saved them from getting a worse score is the fact that the installer was so professional. He was great and did a great job on the install.

The window world crew showed up on time and immediately went to work replacing about 10 windows. We had all of our windows replaced in three different time periods all done by window world (app 20 windows) and were pleased with the results. Window World did a first rate job

There are no details to discuss. The contractor missed a scheduled appointment and didn't call.

Works properly, were on time, and did an overall good job. I will have them back again.

At first, experience with Window World Inc did not go well. It was not because of the performance of the job but it was mainly because the office did not have their decks on the row. They did not know, from one day to the next, what was going on. They delivered my windows, the door and all those other stuffs. It was just crazy. I just now gotten stuff's done within the last month or so. We are now completed. It took more than it should have because of a special ordered door and they had to order parts for it twice. But the people that did the actual work were good workers and the quality was really good. It was mainly management. They just don't have their desk in a row. They did a great job with clean up. The service and professionalism is good but it was just getting the stuff here to install it. The quality of the merchandise is good.

They showed up on time. They went about sitting up and got down to business. After the work was done, one of the guys went through and showed me how to close the windows properly and how to make sure they were locked. I had one incident this year where there was a small gap on a couple of the windows. I called them up and they came out and had it fixed quickly. They really improved the look of the house. I was very happy with them.

Came by 2 days later with someone else and said he left out a window. Changed the bill over $1000. Apparently the initial bill was added wrong, besides leaving out a window. I ended up writing a letter which was responded to after 4 weeks. The guy that called acted like it was no big deal and they might take off a hundred dollars from the inflated bill. I got my windows from another company.

Showed up on time. Cleaned up after themselves. Window looks great.