Since 1974, Weber Windows is your local, family owned experts when it comes to window and door replacement. If you have ever spoken with us, you know we are a different kind of company. We eliminate all the risks and doubts associated with the process because at Weber Windows, "It's The Perfect Window, Installed Perfectly!". We are proud to have been hand selected by Marvin Windows to be Louisville's Infinity from Marvin Premiere Partner, specializing in Fiberglass windows and doors. Our Windows are custom designed to fit your home "perfectly". Our installers are master craftsmen who insist on installing the window "perfectly". Our windows comes with a Limited Lifetime Warranty to cover your windows "perfectly". Angie's List members know a good thing when they see it, which is why we have earned the Super Service Award every single year it has been offered in the Louisville market. Don't be fooled by cheaper products and installations. Get the facts and decide for yourself what is best for YOU!
Business highlights
50 years of trusted experience
Services we offer
Fiberglass Windows and Doors (replacement and new construction) Custom Fiberglass Entry doors (made to your specifications) French, Patio, Sliding and Swing Entry Doors. We also offer extruded aluminum clad wood and Vinyl windows Professional Installation and Service!
Services we don't offer
Skylights, glass replacement, window & door repair services, interior doors
My experience with Weber Windows could not have been any better. It was about seven or eight weeks from the time I placed the order until installation. The crew who installed them was so nice and polite, and very professional. They took off their shoes when coming into the house, and I am so pleased with how the windows look. They demonstrated how easy it is to tilt in the windows from inside the house in order to clean them inside and out - much easier than some of the other brands I had looked at, and answered any other questions I had. The owner was here much of the time overseeing that everything was done properly. The price was somewhat higher than some of the other brands, but this was the only company who offered the fiber glass Marvin window, and I do believe it's a better quality window than other options. This company has been in business for a very long time, as has Marvin who produces the window. I have no doubt that if there should be any problems in the future, that I can count on Weber to make it right. The two young men who did most of the work were very nice and polite, as I said before, so I had wanted to offer them a little 'tip', because as I have found out recently in having other work done on my home, you don't find that is the case much of the time. But they refused to accept my offering, saying that they were just doing their job. I don't think you can go wrong in dealing with this company, if a great quality window with great service and professionalism is what you are looking for.
Description of Work: I had five windows replaced with their Infinity by Marvin fiberglass version. Four of the windows were large, oversized - and one was a normal sized over the sink window.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Charles F.
01/2015
2.0
replacement windows
+ -1 more
I have gotten enough quotes and talked to enough contractors and manufacturers to know that you can get a decent window installed for $300-$350. I thought the rep's tone was very condescending. I am sure they have good windows but $600-800 per window is ridiculous.
Description of Work: Talked to sales rep over the phone and he told me that if I wasn't ready to pay $600-800/window, then I need to go somewhere else. He said, "I am just being upfront with you. We don't sell inexpensive windows here."
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
$600
Response from Weber Windows
You indicated in your review that this conversation happened 7 months prior to posting this review, but I am going to assume that you are recalling it word-for-word.. I sincerely apologize for the behavior of the person you spoke with. We are honest with our customers, so that we don't waste their time trying to upsell them on something that just doesn't fit their needs. If you called looking for an inexpensive, vinyl window or maybe just 1-2 windows we would likely tell you up front that we just don't have a product that fits that criteria or that we might not be price competitive, but never in the rude tone you described. We do offer higher quality fiberglass windows, but also have vinyl windows that fall into the lower price range you described. Please accept our sincere apology and I hope that if any other Angie's List readers ever experience any kind of issue like this that they call me personally to let me know about it immediately, so that I can take appropriate action. It is difficult to question staff about a conversation that occured 7 months prior, but I can assure you we go to great measures to make sure that we treat each and every customer with the utmost respect. Thank you....Carole Weber 502-499-9399.
Louis H.
12/2014
5.0
doors, glass repair, replacement windows
+ 1 more
Initial choice for a front entry door provider We chose Weber Windows to replace our front entry door solely based on their Angie's List rating. We did not go wrong. Weber Windows is a great family owned business to work with. The sales rep Adam was super to deal with. No pressure just professionalism and a great sense of humor. The owner Jeff is the same and really wants a customer to be completely satisfied with their purchase. Communication was super via Jessi in the office. The Door We chose a Full Lite Provia Signet Mahagony Fiberglass Entry door in Cinnamon with Aged Bronze hardware. We ordered the door on 10/10/14 and it was installed on 10/29/14. That's fast for a custom door. Installation The installers, Danny and Harold, work for Weber Windows and are not sub-contractors. They know the product they are installing backwards and forwards. We we really impressed with the professionalism and attention to detail they displayed. The installation was more difficult due to the complex architectural trim work around our existing entry door. Nothing was removed without due consideration so none of the trim was damaged and could be reused. When Danny and Harold finished and left you could not tell anyone had done anything except there was a brand new door. Fantastic! An issue with the door Our house faces west so the afternoon sun comes right through the entry door. In the afternoon sun it became apparent that the inside door glass was dirty and streaked. At any other time of the day the glass looked fine. Provia replaced the door glass immediately. Danny and Harold returned and installed the new glass perfectly. We are completely happy with our new front door and highly recommend Weber Windows.
Description of Work: Provided and installed front entry door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Weber Windows
These kind of reviews are what "fuels" us to keep going the extra mile! Thank you so much for spending the time and effort to write such a detailed review for other Angie's List members to read. We are big believers in Angie's List and I know that you understand the value of reviews like this, first hand, since that is why you chose our company to begin with! Thank you!!!
dave C.
11/2014
5.0
replacement windows
+ -1 more
i already provided a review when i first got my Marvin Fiberglass windows from Weber Windows - which of course was great - but everyone provides a good review at the beginning. 3 or 4 years later i just want to follow up and say how much i love these windows. so it is fall - and we are expecting some house guests for a big family wedding - my wife asks the dreaded question: "can you clean the windows"? overall, it took a while, but having these awesome Marvin Fiberglass windows made the entire job a task of pride - not the typical hassle that house window cleaning usually is. washing from the outside is easy - and all the flashing is easy to clean and is caulked very well and in super shape. we do have the "lites' on the upper window, but cleaning is very easy as the lites are beveled just right. the large pane on the bottom is a breeze. all the screens come out so nicely - wash easily with a hose - and then back in with a quick push and use of the pull-tabs. inside - same story. easy to wash - the lites are beveled which makes the job go much quicker. they look great - and against some new window treatments they really stand out - more than they have ever have. just want to say how pleased we are with these windows - and very happy we spent the extra money some years ago on the fiberglass over vinyl - the window frames are very similar in look to real wood - not super-wide like most vinyl. Weber Windows did a great job putting them in - very prompt in the one call-back we had to repair a cord or something - and i would encourage anyone to just get these nice windows - your house deserves it.
Description of Work: installed 16 windows - and provided service after the installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from Weber Windows
It means so much to us when one of our past customers takes the time, without prompting, to share their experience with our company and the Marvin Infinity Fiberglass Windows...years after the sale. It's one thing for us to be passionate about this product and take pride in our employees, but it's something else when you hear it from someone else. The main reason we use this product is because we KNOW that our customers will still be happy with it, years later and it will still be performing like it should. After decades repairing windows this was our ultimate goal when deciding what products to offer to our customers and it does not disappoint! I can't thank you enough for posting this wonderful review! Carole Weber
Robert E S.
10/2014
5.0
replacement windows
+ -1 more
It was a good experience. The gentleman showed on time for the appointment, called ahead of his arrival, and was personable during our interactions. Unfortunately, he quoted a price of $29,000 which was $10,000 more than another bid that I received. Thus, I didn't use the company for the job.
Description of Work: They gave an estimate for replacing almost all of my home's windows.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jenni M.
06/2014
3.0
replacement windows
+ -1 more
We needed to have windows replaced. The guy didn't contact us for a long time with the estimate even though I had called and elft a message. Then when he did call the price was really high. He had asked me about other quotes I had gotten and stupid me I told him of another quote. His price was within $250 of the other quote. What he didn't realize is the first quote was for windows, a door replacement and siding. When I said it seemed high for windows his response was "It's the same as company X" I was appalled he based his quote on what I had told him. ICK I wasn't going to let them do the work after that.
Description of Work: Replacement windows estimate
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
3.0
$14,000
Response from Weber Windows
We take Angie's List reviews very seriously and we researched your file to try to discern what may have happened. We visited you on July 12, 2013, (almost a year ago) and provided an estimate for window replacement. Based on the statements in your review, I am concerned that we may be confused with another company because our information varies greatly from what you posted in your review, We try to be as competitve as possible, and we may ask about other quotes you've received so that we can make sure we are comparing apples to apples, but we NEVER base our price on another companys pricing. We do offer a very high quality product, installed by our own employees, and it may cost more than others so I would not be surprised to learn our quote was more expensive or make apologies for that. Our records indicate our quote was prepared immediately following our appointment (the next day) and that we left two voice mails and sent multiple emails to you to discuss your quote but never received a response in return. After 10 days of not receiving a return response, we stopped contacting you, except through direct mail. You stated our quote was $14,000 and within $250 of your other quote, however, our quote was actually for $12,558, not $14,000 so I am concerned that you may have mistaken us for another company,especially since this was almost a year ago. If indeed, there was anything on our part that we did to offend you or lose your trust, we sincerely apologize. Thank you.
Thomas T.
06/2014
5.0
replacement windows
+ -1 more
Everything from the salesman visit to the installation went great. The owner even came out to do the measurements, I was impressed with the attention to detail. This carried through to the installation. The guys that showed up were professional, on time, and courteous. Anytime I called with questions, they were answered on the spot, usually by one of the owners. I had a request after the installation and they were just as attentive as before. I would highly recommend this company!
Description of Work: They installed a steel patio door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,650
Ruth-Ann B.
05/2014
5.0
replacement windows
+ -1 more
Weber Windows removed our old large picture window and in one day replaced it with the new one. They also painted the frame. They were on time, cleaned up, and then came out later and inspected the work and explained window operation.
Description of Work: Weber Windows installed an Infinity Fiberglass window in our family room. This is an extremely large picture window that needed replacing. They were the best in cost for the type of window we wanted after researching fiberglass versus aluminum frame windows. They had a show special that allowed an upgrade to LowE glass that made it such that we got the extra insular value as well. They were on time, great at clean up, and very responsive to phone calls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,708
Response from Weber Windows
We are happy to hear that 5 years later, you are still as pleased with your new windows! This is exactly what we love to hear. We sleep well at night knowing that your windows are going to continue to perform well, years after we have completed the job. I remember your job and that was a big opening to fill. I believe there were actually six windows in that opening. Thank you so much for posting a review about your experience. We appreciate your kind words and please don't ever hesitate to call us if you have any questions or need us down the road. Take care.
Gary P.
05/2014
5.0
replacement windows
+ -1 more
Weber has an excellent product line and their pricing was in line with the other vendors I reviewed. I did not select Weber as a vendor based upon pricing and what I felt were slightly better features offered by the vendor I did choose.
Description of Work: I requested a quotation for window replacement. The sales rep came to my home, was on time, and presented his product line. He was able to give me a price at that time.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Weber Windows
We appreciate you taking the time to write about your experience with us and while you did not elect to move forward with us, we hope that you will enjoy your new windows. It is such a rewarding experience to have new windows that open easily and are energy effecient and I know you will be happy having done so. Best wishes.
Amy M.
05/2014
5.0
doors
+ -1 more
This was our second time working with Weber Windows- they replaced the windows in our home a few years ago. This time we wanted a door and storm door replaced., we ordered a Provia Signet door and Spectrum storm door. We did our research on the product ahead of time so we knew what we wanted and found their quote to be right at what we expected it to be and competitive. The whole process from beginning to end went very smoothly- they show up when they say they will, sell quality products and do a very professional job installing them The doors are beautiful and the installers were great- no complaints. I wouldn't hesitate to recommend them.
Description of Work: Replaced door and storm door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,100
Response from Weber Windows
Thank you for taking time to share your experience with others and for the POH nomination. We were happy to have the opportunity to work for you again and I know you will love the new door as much as the windows. Thank you for the trust you placed in us!
Carole S.
03/2014
5.0
replacement windows
+ -1 more
I had researched and interviewed 3 other companies and I liked Weber the best and the Infinity Windows from Marvin. They gave me really good information and the salesman gave us a very detailed sales talk about the windows, installation etc. He was excellent. The installation was very professional and quick. Windows are beautiful, work well and kept us warm during this very cold winter. Our house was built in 1962 and had the same windows and storms that were a mess. Our new windows make our house look so much better and are so easy to clean. We were extremely pleased with everyone we met from Weber and with the windows. We would certainly recommend them. A+++++++
Description of Work: They replaced 15 windows with Infinity by Marvin
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,611
Response from Weber Windows
Thank you for taking the time to share your experience. It really is important to us that you feel like you made the right choice. I can sleep well, knowing that your windows will continue to keep you warm and cozy for many, many years to come! It was a pleasure getting to know you and we thank you for supporting our little family business! Carole
dave C.
03/2014
5.0
replacement windows
+ -1 more
it went great, absolutely no complaints. 50 year-old house, original windows and storms. many were quite drafty, all a pain to clean, all the usual problems with old windows. we chose the marvin infinity (fiberglass) with simulated divided lites on the top and blank on the bottom. the marvin infinity look very much like the original wood window - thin frame, not fat like vinyl - lots more total glass - and it really makes a difference - beautiful. the grills on top lend to an 'original' look and blank on bottom gives an unobstructed view of the beautiful outside (and keeps the cost down a little). half screens keep the cost down, and are also barely noticeable. basically - they don't look like replacement windows - they look like the original - but better. and SO much easier to deal with (open, close, clean). the energy savings have been significant - i look at the LGE/KU Smart Home profile every month, and we are now the same as similar homes. before the replacement windows, we were spending more than similar homes every month, particularly in the winter. a very noticeable improvement was the reduction in outside noise we could hear in the house. it was always noticeable - and now it is so quiet, peaceful, and cozy. the workmanship and everything about the installation was stellar. punctual, fast, clean. they started a few days earlier than the estimate, and completed exactly when they said they would. not a single thing left behind - no paint chips in the bushes, mud where the ladders were - almost all of the work was done from the inside. the interior wood work was not affected at all - the trim did not have to be removed - not sure how all that works - but everything looks perfect - in and out. even after 16 months, they came back out and repaired a piece that i think we broke when opening incorrectly - with a smile and for no charge. we love the windows and would recommend these folks to anyone looking for replacement windows.
Description of Work: complete installation of 16 marvin infinity replacement windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from Weber Windows
Wow! Thank you for taking the time to post this awesome review!! I know it helps our potential new customers to know that you are still happy 16 months AFTER the install and not just the day after. It was truly our priviledge to work for you and we appreciate the thoughtful time and effort you put into telling others about your experience. I always say a good replacement window job should look like a good facelift, in that it doesn't stick out like a sore thumb on your house. Infinity fiberglass windows really do preserve the traditional aesthetic appearance unlike bulky, vinyl replacement windows. Carole Weber
Rebecca D.
01/2014
4.0
replacement windows
+ -1 more
We did not end up using them. I could not remember exactly what the quote was but I think it was pretty high. We waited about a year before we actually did the job. They were a little expensive but they were nice. There was no problem with them at all. We just decided not to do the job at that time. We did get three quotes at that time and they were the better of the three, not the lowest but they were the one we would have gone to had we done it at that time. If we would need any window service again, I would probably not consider them because their price was a little higher than what we wanted. We live in a log cabin so we needed good work but not really topnotch work.
Description of Work: We got a quote from Weber Windows close to a couple of years ago for putting windows in a screened in porch.
Rating Category
Rating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Joyce K.
12/2013
5.0
doors, sunrooms
+ 0 more
We are thrilled with the newly enclosed front porch of our bungalow. Things went smoothly from start to finish. We solicited several quotes and Weber Windows had the best price for the quality of materials. The sales rep was informative and eager to please. He explained things clearly and answered all of our questions. He kept us informed and checked on the installers all three days they were here making sure we were pleased. He went above and beyond what we expected by tracking down a matching lock for the back door on our house which we had them replace at the same time. The installers were professional and meticulous about details, making sure everything was as we wanted. They arrived on time and cleaned up after themselves each day before leaving. I cannot say enough good things about the quality of their work and the work ethics they exhibited. We love sitting on our front porch in comfort even in the winter. The front of our home is more appealing and our neighbors are complimenting us on the finished look. We could not be happier with this project.
Description of Work: They enclosed our front porch and replaced our back door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Weber Windows
It means so much to us to hear that you are so happy. We appreciate your trust in our company and hope you enjoy your new space for many, many years! Thanks for sharing your experience with other Angie's List members!
David V.
12/2013
4.0
replacement windows
+ -1 more
Salesperson was friendly in a salesperson sort of way. Very pushy and unprofessional when trying to convince to buy. Estimate was higher than we were looking for, so chose to go elsewhere.
Description of Work: Estimate for windows and doors (free).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Response from Weber Windows
Thank you for taking the time to speak with me today and helping me understand what happened during your visit with our representative. I will never make excuses for quality or price but we never want to leave someone with a bad impression. We will do our best to take your words to heart with future customers. Carole
Mark F.
12/2013
5.0
replacement windows
+ -1 more
Estimator came to give cost for all windows to be replaced and showed options for new window types and styles. The option to get windows built in Kentucky was appealing and I went with this brand. Got estimates from the 2 big box home supply stores and Weber was only a bit more --- and I know I received the service and responsiveness that was worth more than any big box could or would provide. Window order was on schedule as promised - install was completed promptly and professionally. All old windows and storm windows hauled away as part of install. All windows fit and operate perfectly as promised. Follow up by Weber was prompt to verify all was as I expected. No issues to report after 3 months.
Description of Work: Replaced all 19 windows in house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Response from Weber Windows
Thank you for sharing your experience with other Angie's List members! We really appreciate the fact that you care about supporting local. family owned businesses like ours as well as Kentuckys' local manufacturers! Our sincere thanks go out to you!
James S.
11/2013
5.0
replacement windows
+ -1 more
Had very low key sales pitch from Chip Schildmeier on why we should purchase Marvin Windows. We had several estimates at that time and felt comfortable going with Weber & Marvin Windows. After we agreed to purchase the windows my wife had unexpected foot surgery scheduled which was before the projected install date. It was going to be impossible for her to handle the window treatments involved with the window replacements. I called Carolynn Weber and explained my dilemma with the foot surgery. In short order they changed the install date to accommodate my wife's surgery. The installers completed the install in two days, and did a very professional install. We've had the windows for two years now, and are very pleased with them.
Description of Work: Replaced 18 windows using Infinity from Marvin Windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Weber Windows
It's always nice to receive a report from someone who has been "living" with their windows for a couple of years and still loves them. That is what it is all about for us. We aren't in this for the quick sale but for the long term satisfaction of our customers and the peace of mind it gives us. Thanks again and we hope you are both doing well! Carole
Lilly M.
10/2013
5.0
replacement windows
+ -1 more
It went really well. They finished the work in one day and cleaned up well. For the quality, I feel the price is appropriate
Description of Work: They installed 6 new double pane, energy efficient windows for us.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Weber Windows
Thank you so much for taking time to post a review for us. I'm glad you are enjoying the new windows!
LARRY P.
10/2013
5.0
replacement windows
+ -1 more
Everything was fantastic as far the quality and installation. It was great. No problems. Adam, the salesmen, was very good and very professional. The installer, Terry, did a great job! For fiberglass windows, I feel the price was decent.
Description of Work: They installed 15 fiberglass windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,500
Response from Weber Windows
We are so glad to know you love the new windows. We realize that Fiberglass aren't the least expensive option out there, but I you recognize the long term value of something that will last as long as it should! This product truly gives us peace of mind as business owners to sleep at night, knowing we did the right thing for our customers. Thanks for the great review!
Virginia H.
10/2013
5.0
replacement windows
+ -1 more
It turned out great! They are super. We did have problems with the product, but their workmanship is great. They have replaced every single window throughout the years. I paid for the labor, but not the product. All you have to do is call them up and they are right on it. They always follow through. They stand behind their work and they are responsive.
Description of Work: About 5-6 years ago, they replaced all the windows in the front of my house with wood windows.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Weber Windows
Thank you for the review. You guys have been wonderful to get to know and we will always be there if you need us!
alvin S.
09/2013
5.0
replacement windows
+ -1 more
deminstration & introduction to the windows was very professional, just the price seemed high to me, but the window was a quality window!
Description of Work: Made his presentation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
Response from Weber Windows
Thank you for taking the time to post a review on our company, even though our product wasn't the right fit for your project. Best wishes!
Jennifer S.
09/2013
5.0
replacement windows
+ -1 more
Weber Windows is a GREAT company to work with. They came out promptly, were not pushy about their products, gave a fair price, ordered and installed the products in a very quick and professional manner. Their follow up after the installation was fabulous as well.
Description of Work: Replaced all of our windows with fiberglass windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,500
Response from Weber Windows
Thank you for the wonderful review! It was OUR priviledge to work for you and we appreciate the trust you placed in our products and company. Welcome to the Weber family!!
Marjorie B.
08/2013
1.0
replacement windows
+ -1 more
Adam originally gave me 2 estimates for fiberglass windows -one for 2 windows and one for 4 windows. Fiberglass windows were heavily pushed -but were outside our overall budget. Adam called and asked if we we're getting other estimates. When I told him yes and that the prices that he quoted ($4,600.00 for 4 windows/ $4,300.00 for 2) were outside our budget, he asked if he could send another quote by email. He sent me another quote for 4 vinyl windows at $1,715.00. Unfortunately, we had unforeseen costs come up with a termite inspection. I called Weber Windows and explained about the unexpected costs. Told them that we would like to get 2 windows in my son's room now and then do the other 2 in our bedroom after the termite service was taken care of. Adam called me back and told me that the 1,715.00 would still stand - whether I got 2 windows or the 4. Wait...WHAT?! The only way I could have just 2 windows put in - was if I paid for 4?! Is that even ethical?! He went on to explain that it's because they have to pay their contractors for a full day's work - whether they put in 2 windows or 10. That it would cost too much for Weber to put in just 2 windows. I was left thinking... Well, okay as long as Weber gets what they can afford - never mind what I can afford. He did tell me that he was sorry, but there was nothing they were willing to do about the price. He also continued to pressure me during the call to get all 4 windows installed. I felt like he was trying to strong-arm me into something that I had already explained that we couldn't afford. I finally just terminated the next appointment and told him that I would contact another company to do the install. He was okay with that.
Description of Work: Adam gave me an 2 estimates to install 4 windows and 1 Estimate to install 2 windows.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
$1,715
Response from Weber Windows
We regret that there was apparently a breakdown in communication with you about your project. Within minutes of hearing about your dissatisfaction, I (the owner), personally made the long distance call to your home in Shepherdsville, spoke to someone who gave me your cell phone number, which I immediately called and left a message and sent an email message, however you did not respond back to me to discuss the situation before posting your review. When you first called our office you advised us you had 4 windows to replace (1 twin window & 2 single windows). With rare exception, we do not quote jobs less than 4 because we are not competitive due to the associated costs and time required for installation. Because you were an Angie’s List member and were interested in the fiberglass product Adam did offer to install 2 windows (at $2100, not $4300 as stated in your review) to replace your existing 10 year old leaking, vinyl windows. He really should not have quoted 2 windows, but we honored his fiberglass quote since it had already been put on the table. The cost per window average is significantly higher for 2 to 4 windows compared to 8 to 10 windows because the entire day is lost on installation (drive time, set up, break down, etc.). We use skilled craftsmen for our installation and the highest quality installation materials whether we are installing a fiberglass window or a budget-friendly vinyl window. Our installers are background checked, lead-safe certified and fully insured for liability and worker’s compensation. After you advised us you were ready to proceed with the 4 vinyl window quote at a significantly reduced cost, you called back a couple of days later and left a message indicating you only wanted to do 2 windows but you weren’t sure if we would even do a job that small. Adam called you back and advised that indeed we could not install just 2 vinyl windows for any less cost due to the 30-45 minute travel distance each way and the minimum installation costs we would incur for the day. I understand your frustration and I regret that we could not work things out. We were not trying to price gauge you or strong arm you in any way but perhaps we could have explained this better. We take great pride in having received the Angie’s List Super Service Award every year it has been offered in this area and believe that our nearly 70, all positive reviews on Angie's List speak volumes for how much we care about our customers and always try to do the right thing. In addition to being a BBB A+ Accredited businss, we are proud to have received the BBB Torch Award for Marketplace ethics and will continue to do the right thing and we apologize for any miscommunication on our end.
Lester B.
06/2013
5.0
replacement windows
+ -1 more
Excellent. It only took a month from decision to installation! Jeff actually made 2 trips to our home. First to determine what would be the best fit for our needs and then to get an accurate measurment before ordering. He was very patient. After working through 3 or 4 different configurations we finally made our decision. We were very pleased with the skill and patience of the installers. They were extremely careful with the interior trim. Upon completion, you could hardly tell that the trim had been touched. The new windows are a huge improvement. The draft is gone and the house is much more quiet!
Description of Work: Replaced 14 double hung aluminum clad windows with Marvin Infinity windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,500
Response from Weber Windows
We know this was a very important decision and one not made lightly. It was really a pleasure getting to know you guys and we are so glad that you are happy about deciding on Weber and Infinity! Thank you so much for the glowing review and letting other Angies List members know about your great experience. P.S. Ii will always remember your brother, Phil N. Carole Weber
Cheryl M.
06/2013
5.0
replacement windows
+ -1 more
I called for estimate, Jeff came out and explained product and carefully measured window frame area. Emailed estimate within a couple of days; I called and ordered the windows, paid half upfront and set up installation date. Windows actually came in a week early, the installers came out and installed windows within time frame. The Webers were very friendly, very professional, and easy to work with. The installers were also friendly, professional, and took pride in their work. I would use Weber Windows again and highly recommend them to anyone.
Description of Work: Replaced old aluminum frame windows throughout house.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Windows,
Doors
FAQ
Weber Windows is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Weber Windows accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Weber Windows offers free project estimates.
Yes, Weber Windows offers eco-friendly accreditations.
No, Weber Windows does not offer a senior discount.
No, Weber Windows does not offer emergency services.
Yes, Weber Windows offers warranties.
Weber Windows offers the following services: Fiberglass Windows and Doors (replacement and new construction) Custom Fiberglass Entry doors (made to your specifications) French, Patio, Sliding and Swing Entry Doors. We also offer extruded aluminum clad wood and Vinyl windows Professional Installation and Service!
Skylights, glass replacement, window & door repair services, interior doors