Weathersby Guild Louisville

Absolutely would not recommend this company after our experience. Pat Coomes was sent to us by our moving company to assess damage caused to our possessions during a move. Not sure what scam they are running together, but we were very dissatisfied and stunned after seeing our claim got denied and why. Pat came into our home and for every item he inspected, he gave us suggestions on how to fix it. The smaller items this was just annoying for, but then on the big ones, we simply couldn’t believe it. He recommended we superglue our $1200 tv’s frame back together. Bet he wouldn’t be saying that if it were his and he had spent that much money only to have someone else ruin it. He was also supposed to inspect our reclining couch and instead, proceeded to get under it and try to fix it himself. That was not part of the inspection process and to make it worse, when he contacted our moving company, he told them it looked like WE had tried to fix the couch and that nothing was wrong with it. We requested a copy of the full report. If this “furniture expert” looked at the couch and tried to fix it himself on the spot, how can he say it wasn’t broken? And I couldn’t believe that he then turned around and blamed a shoddy repair job on us when he couldn’t fix it to make the problem go away. He must get paid by the moving companies to write inspections so they don’t have to pay out for expensive items they mishandle. But if that wasn’t even all bad enough, upon leaving our home, this man had to audacity to hand us his business card and invited us to call him to do the repairs he knew we needed because our items were broken, but then reported to the moving company our items were fine. Very shady and extremely disappointed that any so called “professional” is okay doing business like this. Would certainly never hire for repair services and will be disputing our denied claim due to his shockingly poor service and ethics.

Our daughter's crib was damaged in a move and Weathersby Guild was contacted by our moving company to make the repairs. The owner, Jeff Walton, showed up the next business day to a**** the damages. While still at my home he contacted the moving company with his report and took the broken crib all within in one hour. He repaired the crib and had it back to us a few days later as promised. We could not tell where the damage was at on the crib and this is impressive because one side of the crib had been snapped in half. When we reassembled the crib we couldn't even tell which piece was the damaged piece. I was so impressed that I asked for a quote on several other pieces that we need work and I plan to use Weahterby Guild for these repairs in the near future.

Personable and professional! Came to my house and gave estimate; picked up items and delivered back when they were finished. Great communication (phonecalls or emails) - even sent pics to show me stain color for approval. Nice work and attention to detail - furniture pieces were beautiful! Easy to schedule jobs and finished in a timely manner. Very pleasant to work with and wanted to ensure customer satisfaction. Would definitely recommend and use again for future projects!