UNIVERSAL APPLIANCE SVC

They came 5 times (4 for the ice maker). A for effort but F overall. I have two long dents in my hardwood where they pulled the refrigerator out without putting something down and they won’t call back about that. Also had to come back once because they didn’t have a button on the ice maker and another trip left the water on when they couldn’t get the ice maker to work - if my daughter hadn’t come home and found it the floors would have been ruined!

I was referred to this company after having gone through a nightmare with another local appliance company. I cannot say enough how wonderful my experience was! The ladies in the office were very helpful when scheduling my appointment. It was rescheduled once due to the technician being out on my original date, but they called at 8:15 that morning to let me know that they’d need to reschedule (my appointment was between 12-5). I was rescheduled for 2 days later, and John was my assigned technician. He determined the problem in less than 10 minutes and said he’d order the necessary parts for the repair. Mind you, the other company told me that I was “just putting more than 15 clothes in at once and causing the washer to make those noises” - actual words. I received a call when the parts came in, and John and CJ came back to make the repair. Both men were respectful, professional, pleasant, knowledgeable, and informative. They even went into extra detail about what may cause certain things to happen. Answered questions I had about my dryer (not being serviced) without even being annoyed. Both men treated my home and appliances with extra care. I would absolutely hire them again! Most companies you encounter treat you as if you’re a “warranty” customer who doesn’t pay, but I never once felt that way with this company. Thank you!!!!

The owner himself came out to make sure he saw the issue himself and immediately started to make calls to have someone from a specialized department contact me to get the issue resolved. He made sure that I was extremely satisfied and assured me that my wife and I would be happy with the over all out come of the repair and issue that was brought to his attention

I used this service because it was under warranty and recommended by the manufacture. The tech showed without the parts that are clearly typed on the work order and after 15-20 minutes he notified us that the appliance had a screw sticking out that was it. We further investigated that he used a seal and to cover my busted cabinet that he busted. Oh he signed the work order that he fixed the issue and yet the dishwasher still doesn't latch and I still don't have a kick plate.

This company has absolutely horrible customer service. They had to reschedule with us FOUR times and they NEVER returned my calls via their work number. I would not recommend this company to anyone.

They scheduled my appointment for Tuesday from 10-2, I called at 2:30 and apparently they had it in there system that my appointment was for Wednesday. I called and spoke with a woman for 20 minutes, making sure I would get a 30 min ahead of time call and told her to keep the appointment for Wednesday with a range from 10-2, I called on Wednesday at 1:30 since I hadn't heard anything only to have another lady rudely tell me the appointment had never been confirmed. No apology ,nothing. When asked if we would at least get a discount of some sort if we rescheduled the service the woman said since we didn't have the name of the person we said we confirmed the appointment with no. Awful customer service, complete disregard for other people's time and very unprofessional! WebRep Overall rating

When the appointment was made, the scheduler told me if I had the range hood, the repair man would install it. He was just to call them and say he "had an add" (their lingo not mine). The repair man said no way - it was a two man job and he could not do it. He went outside and made a phone call. When he came back, he said another guy could come and help, but I would need to pay them $100 each. Later in the week, my brother (who is not a repair man), installed the hood by himself in less than 5 minutes. Shame on Universal Appliance.

order parts that were not needed.the machine just need to be cleaned..

Overall I felt I paid too much for the service they offered and the follow up with my complaint was non existant.

I HAVE DEALT WITH THEM TWICE. THEY FIXED IT THE FIRST TIME BUT THE SAME PART BROKE LATER ON. I THOUGHT THAT THEY COULD HAVE FIXED IT BETTER THE FIRST TIME. THE SECOND TIME THEY COULD NOT FIND A REPLACEMENT COMPRESSED UNTIL AFTER THEY PAID ME OFF AFTER TELLING ME THEY COULD NOT FIX IT. AT LEAST THEY DID GIVE ME MY MONEY BACK, BUT I WAS REALLY DISAPPOINTED THAT THEY COULDN'T JUST FIX IT AGAIN.

THE TECHNICIAN THAT CAME OUT THE SECOND TIME WAS MORE PROFESSIONAL THAN THE FIRST ONE. I COULDN'T REACH ANYONE RIGHT AWAY. THEY COULDN'T FIND THE PART AND THEN IT HAD TO BE BACKORDERED. WE WAITED ALL DAY ON A SATURDAY AND THEY NEVER SHOWED UP.

THEY'RE A PRETTY GOOD COMPANY. WE HAD A PREVIOUS COMPANY THAT CAME OUT HERE AND DID A SIMILAR JOB AND WE TOLD THEM NOT TO COME BACK. THEY WERE SLOW TO RESPOND, BUT UNIVERSAL WAS RIGHT ON TOP OF IT. WHEN WE CALLED THE COMPANY WHERE WE BOUGHT THE REFRIGERATOR, THEY GAVE US UNIVERSAL'S NUMBER AND SAID IT WAS THE BEST. THE PRICE WAS FINE, ACTUALLY WE WERE EXPECTING IT TO BE MUCH MORE. WE THOUGHT WE WOULD HAVE TO REPLACE THE WHOLE THING, BUT THEY WERE ABLE TO REPLACE THE PART THAT WAS BROKEN.