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3.835 Reviews
Showing 1-25 of 35 reviews
Michael V.
09/2018
lawn treatment
+ -1 moreHere is a copy of my termination letter of their services: Dear Trugreen, Please cancel all of my Truegreen Services, Lawn and Insect. I recently submitted a complaint for substandard Lawn service on your internet site and also left a phone message at the local branch for *********, General Manager, asking if he could take a look at my lawn and discuss with him the condition. I didn’t receive any communication from him or the local office. This leads me to believe that there is a bigger failure at the local office than just the lawn techs doing a substandard service. So in summary, with the ongoing condition of my lawn after 1 year of Trugreen Lawn service, lack of leadership and customer service from the local office I am requesting cancellation immediately of all Trugreen services.
Description of Work: Lawn Weed Control, seeding, fertilize
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$864.77
Carole A.
06/2017
lawn treatment
+ -1 moreIt was just fine. I would tell others that, number one, the drivers who come out here, knock on the door and let you know they're here, and of course they always leave a little message of what they did, leave the paper, and if we're not here, they put on their note, sorry we missed you, we're here. Tru Green will call you a few days before and let you know exactly what day they're going to be here. I've used them for years, yes I would use them again.
Description of Work: They spray my lawn. Lawn fertilization, weed control.
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Yes, I recommend this pro
$41.34
Joseph S.
07/2016
lawn treatment
+ -1 moreScotts Lawn Service is unreliable... We had Scotts Lawn Service provide basic lawn fertilization and weed control for 6-7 months within the past year. The service tech visited regularly and left a bill on the door but our lawn showed no visible signs of improvement. After about 6-7 months as a customer, we contacted Scotts to complain about the condition of our lawn but no one returned our call. We finally decided to contact Better Business Bureau and file a complaint. After our BBB complaint was filed, we received a visit from the local Scotts manager and were promised that our problems would be taken care of and Scott's would split seed our lawn when the weather cooled. Cool weather came and Scott's didn't show up to seed the lawn until we filed a second complaint with BBB. We were told by Scotts that our lawn treatment would start after allowing 3 weeks for the seed to sprout and grow. We called Scotts after the time promised passed and they had failed to show for the lawn treatment. Scotts told us they would be out within a week to treat our lawn. It's been more than a week as of today and Scotts hasn't shown up to treat our lawn...
Description of Work: Lawn fertilization and weed control
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$600
J C A.
09/2015
landscaping, lawn service, lawn treatment
+ 1 moreI called the local phone # but it was answered by an out of state call center. Requested that someone come out & give a quote for thatching & over seeding. Was given a verbal quote. Said I wanted someone to come out and look at my yard because of unique topography. Phone rep was irritated but said he would have someone contact me about coming to my house. Never received a phone call.
Description of Work: Requested a quote for a lawn aeration and over seeding.
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$200
Shane O.
03/2015
lawn service, lawn treatment
+ 0 moreIt was good. They come during the day and we are not here. They come out once a month and they usually call us a day or two in advance to let us know because we have dogs so we have to lock the dogs up. We've been using them for about a year.
Description of Work: We've used Scotts LawnService. They just sprayed, put the fertilizer down, weed killer.
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Yes, I recommend this pro
Paul M.
12/2014
lawn treatment
+ -1 moreSeems to be fine but at times during season the spread of fertllizer seems uneven.
Description of Work: Lawn fertilizer
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Yes, I recommend this pro
$70
Kenneth M.
02/2014
lawn service
+ -1 moreThey were prompt about coming out and they did the service that they said they were going to do and passed us information about what they had done. They were courteous and so on. However we decided that we would not be using them again after the last fall because we are trying to cut down on our expenses and we have a limited budget and we are just going to do our own work as we can. They said they were going to do treatment for moths and we think they didn’t do a great good job. We didn’t have problem with their pricing but they are pretty competitive. We used them because we had heard from others that they used them and liked them.
Description of Work: I used Scotts LawnService for lawn maintenance, fertilizing and weed killer.
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Yes, I recommend this pro
$40
James N.
10/2013
lawn treatment
+ -1 moreThis was the sixth treatment in a series of six for the whole year. I went with Scotts because they claimed to do a great job of killing weeds. Their weed killing efforts were bad. They had to come out twice especially to kill the weeds and did not do a good job. Even the fertilization seemed to be uneven.
Description of Work: fertilize and weed kill.
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$36
jason B.
09/2013
landscaping
+ -1 moreVery dissatisfied with service. After contacting our service technician several times, to no avail, I contacted the office manager. We had excess amounts of crabgrass growing that had not been addressed, yet the routine service continued at the rate of $50 per month. When questioned, I was told they would check into it and get back to me within 24 hours. 4 days later, I called back and was told there was nothing they could do except to wait because it would eventually die after the first snow. I have received letters from our neighborhood association regarding the condition of our lawn and it is quite embarrassing. I have since had another lawn care company come and after one treatment, the lawn looks perfect!!!!
Description of Work: Retained for routine weed prevention and lawn maintenance
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$250
Response from TruGreen Lawn Care - 947
Shane O.
07/2013
lawn treatment
+ -1 moreI discussed my concerns with the sales guy extensively and signed up @ 28 May 2013. We received one automated call after another telling us that our lawn would be serviced in the next 2 days but no one arrived. I finally called their office and she said she'd get someone out there in the next day or two. We asked for a phone call so that we'd know to lock the dogs inside the house. We didn't get a call. He did how up @ 20 Jun. He left a small "keep off lawn" sign but no invoice or anything else. I called the office again and she said that he knew better and would send one out right away. Around July 1, we didn't notice any weed reduction. I called the office AGAIN and she said that she couldn't get anyone out for a week. We were going out of town so we arranged to have him come on 19 July. Once again, we got several automated calls but no one showed up. I called on 22 Jun to cancel the service. The office person laughed when I said that it appears that her technician is a total flake. She cancelled my service without even trying to make it right. She sounded like she's heard these complaints before
Description of Work: What did the provider do? Not much....the sales guy was awesome. though......
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$40
Heather M.
06/2013
lawn treatment
+ -1 moreI am extremely disappointed. The salesman was nice and assertive, so I expected the company to deliver on its promises. Epic fail. When I called to cancel and explained why I was cancelling, the lady who assisted me said she was sorry about my experience, but she didn't offer to contact a manager or investigate further.
Description of Work: They showed up at my door one day offering their lawn fertilization services. After repeated phone calls from them and their claims that they could do a better job than my current provider, I cancelled my other service to give them a try. After a month of waiting and two complaints by phone, they never showed up to treat my lawn.
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Angie S.
05/2013
lawn treatment, tree service
+ 0 moreI initially contacted Scott's online requesting the free lawn analysis in order to determine which services I needed to improve my landscape condition(s). I received a phone call from a non-local representative (Chicago) VERY promptly and was immediately provided an estimate although no-one had ever visited my property to survey the conditions or measure the property (it is my understanding that they charge by square foot for lawn treatment). The representative was VERY eager to have me agree to contract for service and immediate payment but consistently dodged my request to have the free lawn analysis fulfilled. Ultimately, I was advised that someone would visit my property the following week but no specific day or time. No one called, no one showed - I was home EVERY day ALL day. I called the local Scott's in Louisville that week to inquire as to when I may expect someone and was told someone would visit the NEXT week although they had a service person in my area THAT day which I requested to have visit THAT day - they agreed. Disappointment in the lack of knowledge and ability by the technician (although he was very nice and I do not fault him at all for following orders) is putting it kindly. Even the technician did not understand why he was sent to my home by his company. He was clearly ill-informed and ill-equipped to perform a lawn analysis due to his inexperience with the company. I guess he was sent simply so they could say SOMEONE showed up. The technician admittedly could not even identify crabgrass, poison ivy or poison sumac, all of which were major concerns on my property. I was also interested in the tree and shrub service - he had NO knowledge of that service or treatment. I was advised that my interest in service would be reported to a manager and that a "seasoned" technician would be visiting my home NEXT week. After no additional contact from Scott's by the next week, I again contacted them to inquire as to what day I could expect them - I was not on the schedule for THIS week as I had expected to be after the first technician visited. This day, I was told it would be yet ANOTHER WEEK LATER. After complaining of delay after delay with no results, I was assured that a "seasoned" technician would visit my property later THIS day. No one EVER showed up although I made arrangements to be home again ALL day with no phone call, no nothing to follow-up. It is a real shame that a ready, willing and able consumer is practically begging for services and getting nothing but empty promises and poor business practices. Apparently, customer-service is not even an afterthought for this "business". I really like Scott's products, but unless and until this company attempts to EARN my business by following-up and following through, I have no interest in pursuing their service(s) any further.
Description of Work: Repeated failed attempts for a qualified technician to evaluate and service lawn, trees and shrubs.
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ALICE & JAY D.
04/2013
lawn treatment
+ -1 moreI did not ever GET any service! I received three cards in the mail wanting me to sign up with them. Our yard NEEDS help so I called. They were very warm and friendly and I did decided to have them work on my yard. I signed up for a full years treatments. They got the credit card info and the charge was on my bill by April 2. As of today, April 20, I have not seen hide or hair of them! I just called to cancel and got the same story i got a week ago. They only had one tech licensed for Indiana but now they had three and They would get to me. I told them then, if I had not seen someone by April 19 I was canceling my program. It's now done. My question being, why try to make business if you don't have the people who can actually do it???? I have used Scotts before and never ever expected this but I can say i am not going to be using them again anytime in the near future.
Description of Work: I did not ever GET any service! see the story below.
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Harry H.
03/2013
lawn treatment
+ -1 moreI was generally pleased from beginning to end. I used to travel a great deal and I used their service because I had limited time at home.
Description of Work: I used Scotts for fertilization and weed control treatments for two or three summer seasons. I found them to be very reliable and reasonably priced. I plan to use them again next summer.
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Yes, I recommend this pro
Mary Ellen N.
02/2013
lawn treatment
+ -1 moreI will find another lawn service company. But honestly, if you are looking for a company to treat your lawn, stay away from Scotts. Once they get their money, they lose interest. Again, their products are very good, but this branch/division of Scott's is poorly run and operated. Very unprofessional.
Description of Work: I have been with Scott's for 3 or 4 years. Each year I have had to call them to remind them that they were only doing about half of our lawn. We have a fenced area, but also have grass beyond the fence on the side and back. They have consistently missed those areas!! It is obvious to the eye, as there are weeds and bare spots where they didn't treat, compared to the areas they did treat. Last season, after many phone calls, and absolutely no satisfaction, the manager there, Josh Smith came to my home on a Saturday morning to have a look. He saw exactly what I had been calling about, and apologized several times. He told me that he would send someone to finally treat the large areas that had been missed, for at least 2 years! Someone came that next week, and again, ONLY TREATED THE AREAS THAT HAD ALREADY BEEN DONE!! I called Josh, and he couldn't believe it! So again, he sent someone, and they finally treated the missed areas. Just 2 weeks later, the areas they had finally treated correctly (and which I had been paying for the past few years) greened up, the weeds were finally gone. My husband and I were so pleased that finally, they got it right! I fully planned to stay with Scotts, as I do like their products. So when I received the bill a couple of weeks ago, for $458.85, I called and left a detailed message for Josh asking if they'd discount the amount for this year due to the fact that they hadn't treated the entire area for the past couple of years (and again, Josh saw the property last fall, and totally agreed that his folks were missing a huge part of my property that I had paid for). The girl took the information, and I asked her to be sure he call my cell phone number, as we were heading out of town. Three weeks passed and Josh did not call me. I called again yesterday, leaving another detailed message, and not happy that the Josh, had not returned my call. Again, I asked that he call my cell phone number, as I was in work, and the girl, Kathy who took the information knew that I wanted the return call on my cell number, and she even recited the number to me. Josh did not call me back on my cell. However, when I got home from work, I had a message on my home phone from Josh. He basically told me that they had numerous complaints from me in their record, that they had been undercharging me along, and that they were going to increase my annual bill! He said that they had had several managers at my home, and my issues were unfounded, and that their "record" was full of comments from calls I had made! (well, no kidding! I paid in advance for a service, and I was only getting a fraction of what I paid for!!!) He ended the message by telling me that they deleted my account from their system, and that I should call another company to perform my lawn service. I am shocked, and appalled that as large a company as Scotts is, that they would have such a poor manager and division here in Louisville. I wonder if they have an idea of what a circus this Scotts is here.
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$1,200
T J C.
04/2012
lawn service
+ -1 moreThey are very prompt and very proactive in their lawn service. I don't have to think about it, they do it all for me. I would recommend them.
Description of Work: They did the spring lawn treatment for me.
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Yes, I recommend this pro
$41
Nina G.
04/2012
lawn service
+ -1 moreThey did a good job and I would recommend them. They were excellent and I would use them again in the future.
Description of Work: I used Scotts Lawn Service for my lawn and yard work.
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Yes, I recommend this pro
$40
Connie H.
04/2012
lawn service
+ -1 moreThey do quality work, but their prices are a little high. We will continue to use their services for our lawn in the future.
Description of Work: They came to care for our lawn at their last visit. The cost goes by the application of fertilizer and weed killer on the yard.
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Yes, I recommend this pro
$48
George F.
01/2012
lawn service, lawn treatment
+ 0 moreReally like them. They come out and do a secondary treatment when needed. They come out fast. The bushes and lawn look great.
Description of Work: They fertilized the bushes.
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Yes, I recommend this pro
S. C.
10/2011
lawn treatment
+ -1 moreScotts assured us that if we had not seen any growth in a few weeks they would come out again and re-seed free of charge. Well...you guessed it. The bare spots are still in my yard and after calling these people several times I finallly gave up. All they wanted was my check for 351.00. Do yourself a big favor and do not deal with these people.
Description of Work: We have several bare spots in our yard. We called Scott's LawnService. (1929 Production CT, Louisville, KY) They told us that the yard would need to be treated in order to get rid of the weeds etc,. We paid to have this done. They also applied Turf Builder. We sent them a check for this as well. They came out in September and seeded the yard. We paid a total of 351.00 for this.
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$450
Robert K.
08/2011
lawn treatment
+ -1 moreThey seem more interested in selling additional services than taking care of the lawn. They tend to over-fertilize, but do not kill the weeds. I think they are limited in what chemicals they can use, and if the problem is more severe than what you can buy al Wal-Mart will take care of, you are stuck. Lawn does not look good, and they seem to be content with the results. when I call about a weed problem, they blame the weather...
Description of Work: Weed control and fertilization. Had the service for 2 years, hoping it would get better the second year. It didn't.
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$400
Marcus C.
08/2011
lawn treatment
+ -1 moreI would recommend them, they are a good company.
Description of Work: $35 per treatment. They fertilized the lawn and put down weed control and to handle the insects.
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Yes, I recommend this pro
$35
Carol H.
03/2009
lawn treatment
+ -1 moreI called about mailing I received. He gave me prices for year for lawn package. Special price of 29.95 with other 6 treatmets at 32.80 each. Discount for prepay also. Other services available also. I expected service in next 10 days and technician shouwed up in 2 days. He let me know he was there and left paperwork on door. The best part is their website. I can pay online, see when to expect the next treatment, when they were here, add and delete services. This is great and fits my lifestyle.
Description of Work: First of 7 lawn treatments for 2009.
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Yes, I recommend this pro
$30
George M.
12/2008
lawn treatment
+ -1 moreThe first time they came out they did a good job. The next time they came out, they were only here for about 5 minutes. They said they had treated the lawn, but I couldn't tell that they had. They did leave me a bill and I fired them.
Description of Work: We have used them to treat our lawn.
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$350
Mike M.
08/2008
lawn treatment
+ -1 moreThis our second year this service provider. Their prices are above average, but the work is great. We pay $300 per year on average for a 5000 sq. ft lawn.
Description of Work: They fertilize the lawn, reseeding, and treatment for grubs. They also do aeration.
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Yes, I recommend this pro
$300
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Contact information
10830 Penion Dr, Louisville, KY 40299
Service hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn Fertilization & Treatment,
Lawn and Yard Work,
Landscaping,
Tree Service,
Mulch and Topsoil,
Lawn Irrigation,
Pest Control
FAQ
TruGreen Lawn Care - 947 is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
TruGreen Lawn Care - 947 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, TruGreen Lawn Care - 947 offers free project estimates.
No, TruGreen Lawn Care - 947 does not offer eco-friendly accreditations.
No, TruGreen Lawn Care - 947 does not offer a senior discount.
No, TruGreen Lawn Care - 947 does not offer emergency services.
Yes, TruGreen Lawn Care - 947 offers warranties.
TruGreen Lawn Care - 947 offers the following services: Lawn, fertilization, broad leaf weed control, crabgrass & annual weed prevention, insect, grub control, tree, shrub care & pest control.
Mowing, mulching, pruning, irrigation & sod installation.
Contact information
10830 Penion Dr, Louisville, KY 40299
Service hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM