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The Maids

House Cleaning, Window Cleaning, Carpet Cleaning

About us

Serving the community for over 20 years, we are The Maids - a ridiculously thorough house cleaning service in Louisville. We like to think of ourselves as professional connoisseurs of clean. And we're committed to giving you the best clean imaginable. We set ourselves apart by cleaning homes in teams of four. Our professionals employees are bonded and insured - each one trained and certified. We use our own products and supplies, like our specialty vacuums with HEPA filtration that remove 99 percent of all dust and allergens. Our cleaning products are environmentally safe so we can ensure they won't leave behind harsh odors or cause damage. We clean the smallest of details, like doorknobs, light switches, phone receivers, remote controls and appliance handles, because we know where germs try to hide. We also clean kitchen and bathroom floors on hands and knees, the only right way to do it. And all of our home cleaning services in Louisville are backed by a 100% satisfaction guarantee.

Business highlights

30 years of trusted experience

Services we offer

Residential home cleaning, carpet, wall, windows, move out & in, light fixtures & vacuum mattresses.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.529 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
14%
3
7%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.8
Showing 1-25 of 29 reviews

Robert B.
07/2016
4.0
house cleaning
  + -1 more
They came every week for approximately two months. They did a fairly good job, but they broke some of our stuff and they also just stopped coming. They could be more reliable. They just kind of quit coming because I guess they must have hired some bad staff. I think they hired somebody that had a drug problem. It was $100 a week and they came out for 8 weeks.
Description of Work: I used The Maids. They did overall general cleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$800

Jim & Barbara W.
12/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: Clean home. Good.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$120

Ruth L.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Initial clean up after renovation. Did a marvelous job removing dry wall dust and other debris leftover from the construction - would highly recommend them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

John K.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Whole house cleaning - Very well executed by a team of three that worked together to clean our home in a professional and efficient manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

ruth O.
07/2015
5.0
house cleaning
  + -1 more
.
Description of Work: They did a deep clean initially and I now have them coming monthly. They were thorough and efficient and very very nice

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

ruth O.
07/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Deep clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Evan S.
07/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: Full house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Martha S.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They sent four maids to do a one-hour job in a one-bedroom condo. The work was very well done in a timely manner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$152

Virginia R.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: The team cleaned my home. They cleaned my floors and dusted, also did a very good job in bathrooms and kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

ellen S.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: i had a deep cleaning the first visit,including baseboards. The charge will be much less for a regular monthly cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$175

Warren I.
12/2014
1.0
house cleaning
  + -1 more
unknown
Description of Work: I filled out the "Request an Estimate" on their website. I never received a response.

Rating CategoryRating out of 5
responsiveness
1.0


Lisa N.
10/2014
5.0
house cleaning
  + -1 more
Love the Yellow Team with Nathan and Chandra leading. Have been using the service for over 6 months on a bi-monthly basis.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelly M.
07/2014
5.0
house cleaning
  + -1 more
They did bi weekly housecleaning for me. They were very professional and reliable.
Description of Work: housecleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Miller Irrevocable trust M.
06/2014
5.0
house cleaning
  + -1 more
They were fantastic. I can't compare price.
Description of Work: They did house cleaning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$216

Barbara B.
01/2014
5.0
house cleaning
  + -1 more
Tasha responded immediately to my request for quote, and came out and walked through my home, asking questions and making sure she got all my instructions correct. The team came the following week, and have been coming every two weeks since. They do a terrific job with everything, including getting down and scrubbing the floors by hand. They use environmentally safe products, so my home does not smell like they were even here.
Description of Work: The Maids have been cleaning my home since September 2013. I found them through Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kft F.
10/2013
5.0
house cleaning
  + -1 more
Went perfectly, without a hitch. I can't remember what I paid for the service, but it was exactly the amount estimated up front, and was quite fair.
Description of Work: cleaned my garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Maids
Thanks! We appreciate your comments and continued business.

Elinore J.
10/2013
5.0
house cleaning
  + -1 more
I got four people to complete the job that i needed done it took them about 65 minutes. I liked the job that they did the only problem was that it took four people and they weren't totally busy the whole time. Janie was the lead made and she did the most work and did a fabulous job. She did the original inspection and then assigned each team member a job.
Description of Work: Cleaned two bathrooms a living room, dining room, kitchen combo, hall ways, and laundry room which included the floors, baseboards and dusting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

Response from The Maids
Thanks so much! I will be sure to share this with Janie! Our teams work so hard to please our customers. So glad that you were satisfied and having us come back again.

Kristin P.
08/2013
5.0
house cleaning
  + -1 more
Excellent service, always on time, very efficient and careful with my personal belongs. I am very satisfied with this cleaning service and I am happy to give them an excellent rating! I have tried other cleaning services in the past and have had bad experiences especially when they constantly wanted to change days & times on short notice, which was very inconvenient. I also have had things broken with no note left, which I consider very unprofessional behavior.
Description of Work: Cleaning of entire house/ once a month; have been using for about 6 months

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from The Maids
Thank you so much!!! We are very happy to have you as a customer!

Megan C.
08/2013
1.0
house cleaning
  + -1 more
It didn't go. I will not use them on principal now. You would think a business would want customers but I guess not.
Description of Work: I submitted a request for an estimate and no one ever called or emailed me back. I never heard anything from anyone. I guess they didn't really want or need the business.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from The Maids
I apologize. We did not receive this estimate request to my knowledge. We try our best to take care of each and every customer we have and any potential customers.

Kirk E.
04/2013
5.0
house cleaning
  + -1 more
My experience with them was very good. They always came on time. If they weren't on time, they would call and let me know. They did an overall pretty good job of cleaning everything.
Description of Work: I used the housecleaning services of The Maids of Louisville. They did a whole house clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from The Maids
Thank you for the time that we were able to come. We are happy that we could be of service to you. If you come back to the Louisville area and need our services again, we are here to help.

Elizabeth W.
02/2013
5.0
house cleaning
  + -1 more
Overall, it went well. The employees were very friendly and seemed like nice people. They did a good job of cleaning up pet hair, dusting blinds, and other cleaning that was hard to keep up with. However, one of the mirrors was kind of "wonky" after they left; images were distorted until cleaning it with another product. (no permanent damage to the mirror, but whatever they used made it distort). Other than that and the price being what I thought was on the expensive side, I was pleased. I will say that on the positive side that they are honest; one of my children left some Christmas money and gift cards in plain sight and no one took them.
Description of Work: Received a "spring cleaning" of the house to try to start off the new year with everything clean. I asked for a thorough cleaning so that the house would look good .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from The Maids
Thank you for allowing us the time to come and clean your home. I'm sorry about the mirrors. They can be a little tricky sometimes when the light drys them quicker than your rag can and has a tendency to leave them streaked. Sometimes you can only see it when the light hits a certain way or you look at a certain angle. If we can ever be of service to you in the future please give us a call. We are willing to work with anyone on pricing and we do have payment plans available.

John K.
01/2013
5.0
house cleaning
  + -1 more
This was the initial cleaning by The Maids, prior to their regular service at our house. They were very professional from Tasha the initial contact to the cleaning team. They came in, did the job well, finished quickly. They were thorough and we were very satisfied with the outcome. We hope the regular service will be the same. The Maids said we would have the same team, so I think it will go well.
Description of Work: The initial clean prior to start of regular service was very good. They did all surfaces, shutters, hand wipoed baseboards and floors. They did a great job on all the stainless. Bathrooms were spotless and shiny. All carpets vacuumed. We were very happy with the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$132

Response from The Maids
Thank you for the wonderful comments! I am so glad that we could be of service to you and continue to do so. If there is ever a problem with the cleaning please feel free to give us a call and we will take care of it as quickly as possible. We stand behind our cleanings 100%!

Dianne P.
08/2012
5.0
house cleaning
  + -1 more
They come as a team of three or four. Get right to work and get things done quickly. Very nice people.
Description of Work: Dusting,vacuuming, floors, kitchen and bath. Ceiling fans, linen change etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Response from The Maids
Thanks for allowing us to come clean your home! Glad we can be of service to you and continue to do so.

Stephanie T.
05/2012
5.0
house cleaning
  + -1 more
They were very thorough. They cleaned under everything. They did a fantastic job and they did it quickly. I am very pleased with them. My house was very clean when they were done.
Description of Work: They did deep cleaning in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from The Maids
Thank you for this wonderful review! If we can ever be of service to you again please give us a call!

06/2006
3.0
house cleaning
  + -1 more
THEY NO LONGER CLEAN MY HOUSE. I WASN'T REALLY SATISFIED WITH THE PRICE THEY WERE WANTING FOR THE QUALITY OF THE SERVICE I RECEIVED. I HAD TO GO BEHIND THEM AND CLEAN. THEY MISSED A LOT OF THINGS THAT THEY WERE SUPPOSED TO BE DOING WHILE THEY WERE HERE. THE EMPLOYEES TALKED ABOUT THEIR BOSSES AND THE BOSSES BLAMED THE EMPLOYEES FOR WHY THE WORK WASN'T GETTING DONE.
Description of Work: THEY DO GENERAL HOUSECLEANING. THEY VACUUMED, WASHED THE FLOOR, AND CLEANED THE BATHROOM. THIS WAS DONE IN AN HOUR LONG VISIT.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$120
    • 1(current)
    • 2

Contact information

3928 Bardstown Rd. Building 1, Unit 2, Louisville, KY 40218

www.maids.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:30 PM
Tuesday:
7:00 AM - 5:30 PM
Wednesday:
7:00 AM - 5:30 PM
Thursday:
7:00 AM - 5:30 PM
Friday:
7:00 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Carpet Cleaning

FAQ

The Maids is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

The Maids accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, The Maids offers free project estimates.
Yes, The Maids offers eco-friendly accreditations.
No, The Maids does not offer a senior discount.
No, The Maids does not offer emergency services.
No, The Maids does not offer warranties.
The Maids offers the following services: Residential home cleaning, carpet, wall, windows, move out & in, light fixtures & vacuum mattresses.
Ask for details

Contact information

3928 Bardstown Rd. Building 1, Unit 2, Louisville, KY 40218

www.maids.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:30 PM
Tuesday:
7:00 AM - 5:30 PM
Wednesday:
7:00 AM - 5:30 PM
Thursday:
7:00 AM - 5:30 PM
Friday:
7:00 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM