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Superior Masonry

Pavers and Hardscaping, Masonry, Stone and Gravel,

About us

Full service landscape and hardscape company specializing in masonry restoration.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

We offer all services related to hardscaping , landscaping & masonry.

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

15%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

2.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
13%
2
0%
1
63%


Rating CategoryRating out of 5
quality
3.5
value
3.3
professionalism
2.7
responsiveness
2.7
punctuality
2.7
Showing 1-8 of 8 reviews

Christopher B.
04/2015
1.0
pavers, gravel, hardscaping
  + 0 more
. If anyone Stay away!!! BAD NEWS Also is doing business as "Hunter Noel Outdoor Services"with the same address. I paid this guy $2450 to purchase stone and other materials to build steps up my front yard. He showed up two weeks late to remove the sod where the steps are supposed to go. The initial stone (about 4 steps out of 35) he brought to the site was inadequate for what was specified in the contract (not even close). He asked for $980 dollars more for the stone I wanted and had specified. I paid it. I have not seen him since. He changed his phone number. His listed company address is a house where the people living there do not know of him. Multiple correspondence via texting and email giving all kinds of reasons for delays ended about the end of January. I actually bought stone for him to set and he can't even manage to get that dome. He is a scam artist. There is much more to this absolute failure but you get the idea. I am seeking legal action against him. I welcome anyone wants to join with me in this. Contact paulbowen@mac.com
Description of Work: Minimal work.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,000

Amy W.
04/2015
1.0
masonry, hardscaping
  + 0 more
Terrible experience. I hired them from a flyer and should have done my homework. But they were very responsive initially and came out right away to provide quote. They said they could finish that week and the price was right. Then they called daily for money. I was uncomfortable as they wanted all in cash and that was their biggest concern. I gave them half up front and they still continued to call. Said it would be done in a week. Took weeks to get them to finish and was done shoddily - looked terrible. Looked like someone spilled white paint all over my bricks and half were still old and cracked. I took pictures and the young lady came back out. She did work all day but it is not a professional job. Spent all that time and money in the fall and 6 months later in the Spring my front walkway looks terrible!
Description of Work: Was Supposed to clean and seal driveway and concrete walkway. remove and replace broken mortar and bricks on walkway and porch.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,100

Laura W.
12/2014
1.0
masonry, hardscaping
  + 0 more
We signed the guy up because he, or should I say his workers, were doing work for our neighbors. Our bad for being trusting. The guy is a crook. Don't use him! Will be reporting him to the Better Business Bureau also.
Description of Work: Randy gave a written estimate of $1,700 to repair two brick chimneys by tuck pointing, replacing damaged brick, cleaning and sealing and replacing chimney cap on September 24, 2014 taking a deposit of $500. He never showed up to do the work with various reasons given including weather delays, etc. On one rescheduled date, we asked for a certificate of insurance before he got on our roof, and surprise, he was a no show again. We gave him the opportunity to do work on our brick patio instead and surprise, no show again! Blamed it on the weather again. Blamed it on personal problems. We have requested return of the deposit and no surprise, nothing!

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,700

Robert R.
10/2014
1.0
hardscaping
  + -1 more
It went fine until they got to the end., Unfortunately I paid them and it is an unsightly finished product. I tried to get in touch with him and I guess they don't to talk to me. The biggest mistake is that they said they would come back and clean it up but I had already paid them and they didn't.
Description of Work: The did brick restoration.
Rating CategoryRating out of 5
$1,700

Tim A.
07/2014
3.0
masonry, hardscaping
  + 0 more
The workers did good work but the owner Randy repeatedly told us one thing and didn't show up. He never did finish the cleanup and I had to haul away the pile of debris. I would NOT recommend him as he can't be trusted to do what he says.
Description of Work: Brick driveway repair. Replacing the mortar.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,150

Response from Superior Masonry
Our company did a outstanding job on the [member name remove] home when we left the driveway looked better then it did when it was installed new there was a small pile of debri left at the jobsite and when i returned to remove it it was already gone , i guess the old saying is true you cant please all the people all the time. Thanks , Randy

Rick H.
05/2014
1.0
hardscaping
  + -1 more
Terrible experience and randy the owner took my money and would never show to perform services. Best excuse was weather....it it rain twice over a 3 week period of missed appointments and no call no shows. Avoid these guys, too many hard working honest people out there that will do the work.
Description of Work: Randy is a scam artist. He has two business one hard scape and one landscape services. He took my money thru groupon and never delivered. He was supposed to clean up, trim and apply weed prevention to front landscape. After 3 phone messages left over a two week period he finally called me back to set appointment. Made two appointments never showed or called for either. After weeks on trying to get my money back or some alternative service provided(as it was too late by now (for spring services) I had paid for in January, he sends message by text saying "you think I'm sending my guys out for that"? Stay away from this guy....either over booked or just terrible business owner. Too many other professional outfits out there to go through this stress. Also beware of shady guys like this doing biz through groupon where you pay upfront before service are ever provided.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$70

Response from Superior Masonry
this member has made some very untrue statements here and its a shame i have to take time out of my busy day to respond to such non sense he member got a refund from groupon for his $69.00 then continued to try and get us to come out and complete the work for him also he should have never purchased the groupon because it stated clearly that he was out of the service area Thanks , Randy

samantha H.
02/2014
5.0
hardscaping
  + -1 more
I couldn't be more happy with randy and his crew , they were very professional , and did a wonderful job for us , plus the price was 15% lower than the other 3 contractors we talked to , I would highly recommend superior masonry to my family and friends
Description of Work: built a paver patio and retaining wall with stone

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

nancy R.
10/2013
5.0
masonry, hardscaping
  + 0 more
the service was truly superior , we contacted other hardscaping companies in the area but none of them compared to the knowledge randy had of the design and installation of the patio he had great ideas that we used for our patio and offered many different styles , colors and designs to choose from , we are very happy with our new patio
Description of Work: superior masonry designed and installed a paver patio for us

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

    Contact information

    9818 Creek View Estates Dr, Louisville, KY 40291

    superiormasonry.net

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pavers and Hardscaping,
    Masonry,
    Stone and Gravel,
    Decorative Concrete

    FAQ

    Superior Masonry is currently rated 2.8 overall out of 5.

    Sunday: 9:00 AM - 5:00 PM

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Superior Masonry accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Superior Masonry offers free project estimates.
    Yes, Superior Masonry offers eco-friendly accreditations.
    No, Superior Masonry does not offer a senior discount.
    Yes, Superior Masonry offers emergency services.
    Yes, Superior Masonry offers warranties.
    Superior Masonry offers the following services: We offer all services related to hardscaping , landscaping & masonry.
    N/A

    Contact information

    9818 Creek View Estates Dr, Louisville, KY 40291

    superiormasonry.net

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM