Storm Guard Restoration of East Louisville is a general contractor firm performing services in the Louisville Metro area and surrounding counties. We employ a courteous staff of 6-8 individuals trained to perform at a high level with insurance companies and the policies they enforce while addressing the homeowners concerns during the claims process. In most cases, contract work is payed for by your insurance company with the homeowner only responsible for the deductible and any upgrades. In the event insurance is not a payment option, Storm Guard Restoration offers competitive quotes to the homeowner with the option of financing any job. We offer free upgrades for all veterans!
Business highlights
10 years of trusted experience
Emergency Services Offered
Services we offer
Storm Guard Restoration is a trusted name in the insurance restoration industry. For over a decade, Storm Guard has specialized in exterior insurance restoration for roofing, siding, windows, gutters, and emergency tarping services. Providing excellent customer service is a top priority as we assist the homeowner in the tedious insurance process of restoring their property back to its pre-loss condition. Let us go to bat for you in helping you get what you are entitled.
Chris at Storm Guard was very knowledgeable and willing to work with my schedule. The work was done in a timely fashion, the cleanup was thorough, and my new roof and gutters look great!
Description of Work: New roof and gutters
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$10,000
Response from Storm Guard
We appreciate you allowing us to help with your insurance claim and being able to get you a new roof and gutters. They look great! Happy Holidays to you!
Sarah J.
07/2018
5.0
roofing
+ -1 more
Great experience with this company. They made the insurance process easier to get through. Did a great job on our roof, knocking the majority of it out in a single day!! Cleaned up so well I can’t even tell they were here, other than the beautiful roof of course! I’ll be bringing them more business as I continue home improvements.
Description of Work: Roof replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Storm Guard
Thank you for your trust in our company. Insurance can be tricky and it is very helpful to have a company knowledgeable in this area in order to optimize your returns. Thanks again!
Michael O.
02/2018
5.0
roofing
+ -1 more
Very happy with the work that was done with my roof and my garage. Storm Guard representatives with very kind, courteous and responsive throughout the entire process. Finally a roofing business that actually wants to make sure you are completely satisfied.
Description of Work: New Roof and some repair in garage area
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Storm Guard
Thanks for visiting us at the Home Show. Glad we could get your project completed quickly and within budget. Hope to see again in the future!
Annette K.
03/2017
5.0
roofing
+ -1 more
The professionalism of Storm Guard personnel made the process very easy for us. Every person from Storm Guard involved in this process from the inspector to the laborers to the billing person performed their role with excellence. Rare these days. They worked with us and our insurance company, restored our home and cleaned up afterwards. I highly recommend Storm Guard.
Description of Work: We requested a roof inspection as we expected some hail damage. We ended up with extensive damage and needing an entire new roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Storm Guard
Thank you very much for your business. We look forward to helping out in any way we can in the future!
JD W.
02/2017
3.0
roofing
+ -1 more
Advertisement was for minor roof repair and inspection. When scheduled, requested they patch a small hole in corner of roof from squirrel, this was the main reason I purchased the special. After inspection was complete, tech called and said they did not do the minor repair but I had storm damage and wanted to sell me new roof and put on my homeowners insurance. Subsequent roofers that have come out said I do not have actual storm damage. Overall disappointed.
Description of Work: Advertisement was for minor roof repair and inspection. When scheduled, requested they patch a small hole in corner of roof from squirrel. After inspection was complete, tech called and said they did not do the minor repair but I had storm damage and wanted to sell me new roof and put on my homeowners insurance. Subsequent roofers that have come out said I do not have actual storm damage. Overall disappointed.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$99.99
Response from Storm Guard
I'm sorry Mr. [Member Name Removed] you feel this way. We explained to you that we do minor roof repairs such as nail pops, sealing shingles, caulking and some debris removal as it states in the deal you purchased through Angie's List. We did a thorough inspection of the roof, as well as, informed you of the damage we found that could be repaired either through a retail quote or insurance claim expense on the roof itself. You had major wind damage, and that was explained to you, but you had no interest in pursuing either route. Our job is to save the homeowner as much out of pocket expense as possible while educating the homeowner on the options they have in getting a potential roof repair done. You stated the only reason you bought this Deal was to add some chicken wire to an area that squirrels were getting into along and under the soffit which is not part of the roof inspection. First of all, we don't carry chicken wire on our trucks and, secondly, this is not included as part of the minor repairs in the roof maintenance package as stated in the offer. Unfortunately, most companies are going to charge a substantial amount more than this Deal to perform the services you requested, but that is standard for a service call and repairs of this magnitude. I wish you luck in getting that squirrel taken care of!
John A.
10/2016
2.0
roofing
+ -1 more
They weren?t entirely honest. One thing they told us that the shingles would lay straight after a few months but the shingles kind of stick up. They aren?t all the way flat like they should be. Another thing, they left a lot of nails and trash and did a little damage to our deck. It wasn?t bad damage but I feel like they should have repaired it or taken some off of the bill. We asked them to come out and pick up the nails. One guy supposedly came out and picked up the nails but we found 10 or more after that guy came out. They left packaging and trash all over the yard. They contracted a painter to come in and repair the holes from where our roof had leaked. He did a horrible job so we asked him to come out and fix it and he did try but my husband still had to fix it. When I found out how much the roofing company paid him I thought it was really low. They received a good amount of money and could have paid someone who was really good a decent amount to fix the holes. The paper work they gave us was not the same as what they gave to the insurance company. I saw what they sent to the insurance company even though I probably wasn?t supposed to and I think they were trying to cheat my insurance company for as much as they could. They sent in 2 more request for money for additional things they said they did but they didn?t let us know so they got irritated that I didn?t pay them quick enough buy I had to try to figure out what it was they were requesting money for.
Description of Work: Installed our new roof.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$6,000
Response from Storm Guard
It's a shame you post a review almost a year after the completion of your project. We were at your residence multiple times after job completed and never heard one issue you mentioned in your review nor did we see the same issues as you. Communication is key and the fact you wouldn't respond to us for several months as we tried to collect final payment did not help. Since insurance misses things on their scope or we find additional damage once the job starts, we file for supplements to pay for the extra materials and labor so you, as the homeowner, do not have to pay! This was explained upfront and is a common process. I can assure you we lost money on your paint job as your carrier did a poor job of paying out for the damage since not all of your ceiling stains came from storm damage. We went above and beyond on any interior work for the amount of dollars we spent out of our own pocket. Again, communication would have solved this issue, as well. Not sure why homeowners feel the need to erroneously add misguided information to a review site such as this since we are a phone call away. Not paying your bill for three months is a breach of your contract, as well, but I didn't put a lien on your property. We were very patient with you all and you decide to go this route over something that could have been avoided if you had just picked up the phone or answered your door the multiple times we came out after job was complete. Thanks for the experience as our company has learned much by dealing with a homeowner like yourself. Good luck sir.
Tim M.
08/2016
5.0
roofing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Storm Guard
Thanks [Member Name Removed] for your business. It is very much appreciated!
werner N.
08/2016
5.0
roofing
+ -1 more
Outstanding. Through Angie's $99 roof package, Storm Guard came to inspect and perform minor repairs. Realized serious wind damage, called and negotiated with insurance company to get a new roof, which was OK'd. The installation of a new roof with a 50 year guarantee on shingles, and 5 year for labor, went like clockwork and was done in a day and a half. Post-installation clean up was great. Also, damage done to the outside A/C unit was reimbursed in it's entirety, no question asked. They cleared the final payment with the insurer and made this complicated process very easy for us. Storm Guard is a company that is trustworthy, reliable, effective - and most important, under promises and over delivers. I can highly recommend this company, as well as it's field manager Joey and project manager Chad.
Description of Work: Checked roof, called insurance company, walked roof with adjuster, got new roof authorized, installed new roof, cleaned up perfectly
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15
Response from Storm Guard
Thanks [Member Name Removed]. This is exactly how a maintenance package is supposed to work. Our job is to educate the homeowner of options they have moving forward whether it be through retail or insurance. We try to save a homeowner from out of pocket expenses in the case where a full replacement may be needed. I am glad you allowed us to do our job and help you make an informed decision moving forward. Thanks again for your business!
valerie D.
04/2016
5.0
roofing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Storm Guard
We appreciate the business once again. Let us know when we can be of assistance again!
Brandi N.
01/2016
5.0
roofing
+ -1 more
They were professional and friendly. Came over assessed the issue. They came back and were able to fix it.
Description of Work: Replaced bad silicone and replaced and sealed exposed nails on small area on fireplace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Storm Guard
I'm glad we could get out and take care of your issue right away. Thanks for giving us a call.
valerie D.
09/2015
5.0
roofing
+ -1 more
Storm Guard did an excellent job replacing the roof. The roof was completed in the timeframe promised. We had some minor issues after the roof was completed around the yard, but nothing that we couldn't take care of. Overall it was a good experience.
Description of Work: Replaced roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$13,000
Response from Storm Guard
Thanks again for the opportunity to restore your property back to new!
George D.
09/2015
5.0
roofing
+ -1 more
Very professional, on time and quality work. Highly recommend them.
Description of Work: Replace roof - from hail damage. Met with adjuster to verify damamge
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Storm Guard
Thank you for your trust in our company to replace your full roof. We hope you enjoy!
Mark S.
07/2015
5.0
roofing
+ -1 more
Excellent. They were on time and did the job in one day. Very professional. Did a great job on cleaning up as well.
Description of Work: Took off my old roof and vents and installed new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Storm Guard
Thanks for your confidence in letting us perform your restoration project. I hope you enjoy the new roof and let us know how we can help down the road. Thanks again, Mark!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Windows,
Siding,
Gutters
FAQ
Storm Guard is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Storm Guard accepts the following forms of payment: American Express,Discover,Financing Available,MasterCard,Visa
Yes, Storm Guard offers free project estimates.
No, Storm Guard does not offer eco-friendly accreditations.
No, Storm Guard does not offer a senior discount.
Yes, Storm Guard offers emergency services.
Yes, Storm Guard offers warranties.
Storm Guard offers the following services: Storm Guard Restoration is a trusted name in the insurance restoration industry. For over a decade, Storm Guard has specialized in exterior insurance restoration for roofing, siding, windows, gutters, and emergency tarping services. Providing excellent customer service is a top priority as we assist the homeowner in the tedious insurance process of restoring their property back to its pre-loss condition. Let us go to bat for you in helping you get what you are entitled.