SAM KINNAIRDS FLOORING

A member of Sam Kinnaird's came to the house for an estimate, an order was placed, and the carpet was installed as planned. The workers were careful to contain mess and dust, and seemed to work very diligently to complete their task. The work was completed rather quickly and carefully. We were very satisfied. I might add that this was a very high quality carpet that we purchased to manage all of the traffic it would soon receive.

It was a nightmare. The Armstrong floor we chose, a vinyl plank premium product, was not the floor that was delivered. When we pointed this out to the sales rep (Valerie), she blamed us for ordering the wrong product and told us to take it. In fact, the Armstrong rep ultimately admitted that the floor sample we selected was not the floor that was delivered. Different color, too. We had to repaint the room to fit the new floor. Once the floor was ordered, and a substantial deposit paid, Valerie said that the floor was out of stock and the "plant" would resume production in about 45 days. They missed that deadline, too. After two months, the floor arrived. We noticed that the packages of flooring had a manufacturing date shortly after the floor was ordered -- when we pointed this out to the store manager, Keith Singleton, he said that "the computer" said that the floor was unavailable, and that is all they ever knew. I guess they made up the part about the plant not producing it, because that was obviously false. So, we incurred an extra two months of storage costs for our furniture, at a cost of $500, repainting costs, as well as being without a living room for most of the summer, because Valerie was too lazy to push at the system to see where our floor was. We and our contractor had two meetings with Singleton to seek compensation for our out of pocket costs and inconvenience. Ultimately, he gave us a credit of $300. Avoid these guys at all costs. They really could not care less about you and the product they sell.

It was wonderful. I'm loving the new carpet. I spent probably around $800 for the purchasing and installation. They were prompt, they were efficient and they left no mess. They did what they should and the product has held up.

My husband met with Mary and brought home floor samples. We selected one that we were told was and quot;engineered hardwoodand quot; and would be a nailed down installation. WE WERE LIED TO. We were then told delivery would be Weds the 12th with install on the 13th. NO COMMUNICATION, NO SHOW. After my husband got hold of the manager (Keith) who is NEVER, EVER in the office, they finally admitted that the trim that was sent did not match the flooring. We asked that the install go ahead and take place. When the flooring arrived, it was bamboo. The install was a floating floor. The install team was a husband and wife that spent almost the entire time screaming at each other. NOTE TO KINNARDS: If you send this team out again - please send a marriage counselor with them! We now have a floor that is bubbled in places, the cuts that were made by the installer are SO bad, it looks as if a rabbit gnawed at the boards. Two of the boards are SPLIT because he forced them into place AND the floor is scratched beyond belief. We know the installer did it because some of the PERMANENT marks are in the shape of his boots. Not only that, but he didn't cut the doors evenly and we cannot even open one of them. We have a call into the manager, but I'm not sure what the resolution would be. Save yourself some grief and go to a different floor company!

It was the first time I had used them. It went well. The quality is very good. The customer service is great and they were very helpful. They installed it as soon as they could. I would use them again.

Job not completed yet.! Valerie measured 7/6. I gave her a deposit (mistake) and she promised to call me the next day after she checked to find out how long it would take to get the carpet - she never called but instead sent a card with a note and a copy of my receipt that did not arrive until the weekend. Called her and she was on vacation! and said any problems with order I would need to call the store. It was Sunday and store was closed! Now that's customer service! She has since left one message on my cell 7/19 stating that the carpet for two rooms was in but the bedroom was shipping from California and wouldn't arrive until approximately 7/29! I specifically explained on 7/6 that the bedroom needed to be installed first. That's why I needed to know how long to get it because if it were too long, I'd need to order a different carpet. Could not afford to wait that long. This has been a bad experience from the start. I know I should have called her on 7/7 but I work everyday and don't have time to handle personal phone calls and business at work. My employer is all about customer service is #1, well this company is not. They don't care about the customer they just care about the money! Now we can't finish painting because all the furniture is moved into the one room that has not been painted because we're waiting on the carpet to be installed in the rooms that are painted. Called today to follow up and she's on vacation again, won't be back till Tuesday! Asked for the store manager and he's on vacation too! Well, I need a vacation!!! These people are terrible!!!! and I'm STILL WAITING on carpet....

The flooring installer, Daniel, was excellent. He really seemed to know his stuff, and got the floor down quickly. The guy who did the quarter-round was also very quick and professional. Also, the office staff was very efficient. When they said the delivery was going to be there "around 9," they were there at 9:00 sharp. They called to remind me several times before the delivery. Unfortunately the sales person I worked with was less competent. He sold me the wrong type of flooring for my older home, and tried to blame the mistake on the installer. Fortunately Daniel, the installer, was honest and competent. He made sure that I got the correct flooring, and that I was not charged extra for the error. The floor looks beautiful and overall I am very satisfied, despite the fact that it took 2 weeks longer than it should have given the mistake on the flooring. My rating of "B" reflects the lack of knowledge on the part of the salesman; otherwise the company gets high marks.

THEY DID A REALLY GOOD JOB. I HAVE HAD THEM FOR SIX MONTHS NOW. I AM PLEASED WITH THE GUYS WHO DID IT, THEY WERE NICE. THE MEN SAID NOBODY TOLD THEM TO PUT FLOORING IN THE CLOSETS, BUT THEY DID ANYWAY AND I WAS PLEASED.

I HAVE WORKED WITH THEM BEFORE, SO I KNEW WHAT KIND OF COMPANY THEY WERE. THEY ARE A VERY REPUTABLE COMPANY. THEY'VE BEEN IN BUSINESS FOR A LONG TIME. I HAVE LIVED IN THIS AREA FOR 22 YEARS, AND IF THEY'VE BEEN HERE FOR THAT LONG TOO, THEY HAVE TO BE DOING SOMETHING RIGHT.