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Rodney Terry Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Owned and operated by a licensed Journeyman and Master Plumber with over 25 years of experience in residential repairs and remodeling! Please call our office directly at 502-261-8004 if you have any questions.

Business highlights

17 years of trusted experience

Services we offer

Providing complete plumbing installation, repairs & remodeling, repair and install gas/water/sewer lines, rod out clogged drains, installation of dishwashers, disposals, water heaters, sump pumps & gas fireplace logs, and more.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.9101 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
0%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-25 of 101 reviews

Catherine H.
04/2018
5.0
plumbing
  + -1 more
They were punctual, did excellent work and the price was reasonable. I would definitely use them again.
Description of Work: Work on a laundry tub

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Norma B.
09/2017
5.0
plumbing
  + -1 more
The plumber arrived on time, was very professional, got the work done in under an hour, and left no mess. Definitely would hire again. Rodney Terry plumbing offered a $15 off coupon and I took advantage of it.
Description of Work: I needed a garbage disposal replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Nancy D.
08/2017
5.0
plumbing
  + -1 more
Their work was great; arrived & finished when promised
Description of Work: replace water line from meter to house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom W.
05/2017
5.0
plumbing
  + -1 more
Work was completed quickly. Well done.
Description of Work: Repair of toilet leak. Recommended old valve replacement at fair price.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Laura B.
04/2017
5.0
plumbing
  + -1 more
They were very helpful, prompt and reasonably priced.
Description of Work: I needed a riser diagram of my mobile kitchen, for licensing purposes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas R.
04/2017
5.0
plumbing
  + -1 more
Did a very professional job in correcting the problem.
Description of Work: Continually "running toilet ".

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Pat W.
03/2017
5.0
plumbing, water heater repair
  + 0 more
They were good, they were prompt. It would have saved us a lot of time if we would have called them to begin with. We were trying to use a friend, but our friend got sick. They were able to work us in quick. They were on time, and they even wore booties.
Description of Work: Replaced water heater, and changed water lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$898

Paul B.
02/2017
5.0
drain cleaning
  + -1 more
They did very good work. I would be happy to use them again. I was very impressed with his work. They were very courteous and they made sure that they weren't tracking stuff through the house. It was overall a good experience.
Description of Work: They did a renovation project for us a couple of years ago. They installed plumbing fixtures and ran additional plumbing from the basement up to our 2nd floor addition. They basically plumbed the bathroom.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet H.
01/2017
5.0
plumbing, water heater repair
  + 0 more
It was wonderful! They were very nice and I believe it was the owner that came out to do the water heater for us. We have used them before and will use them again. They were also reasonable priced!
Description of Work: Installed new water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dorothy B.
01/2017
5.0
plumbing, drain cleaning
  + 0 more
Very well & Quickly. Have used them since my home was built approximately 15 years ago!
Description of Work: Repair of faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Cody E.
09/2016
1.0
plumbing
  + -1 more
never showed up to the appointment , then I called and Sarah said she didnt have it and was all like i remember speaking to you a while ago. I wasnt very professional.
Description of Work: fix spicket

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Rodney Terry Plumbing
It is our standard to never miss an appointment and also call customers and keep them informed if we are running early or late. I apologize for your experience and agree with you that this type of service is unacceptable. The office personnel you spoke with is no longer employed by our company.

KIMBERLY P.
09/2016
5.0
plumbing
  + -1 more
it went well Chris did a good job was quick and fair with pricing
Description of Work: stop leaking toilet and slow drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Cory E.
08/2016
5.0
plumbing, wells
  + 0 more
Rodney and his crew did a great job advising me on what the benefits and drawbacks were on each of my option. They did a great job installing and following up. While they were here they took the time to look over some of the plumbing in the home Inhad just purchased and didn't try to oversell me. They also changed the handle on my sink that was mounted on the wrong side with no additional charge and installed the soap dispenser. They are good and honest people. Very trustworthy.
Description of Work: Backup Sump Pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

brad K.
05/2016
5.0
plumbing
  + -1 more
I submitted an inquiry through Angie's List and received a phone back back within a very short time from Tiffany. I explained what I was interested in, and she was able to provide expertise with respect to the best solution to fit my needs. She was very knowledgeable and very helpful. I was provided a ballpark price range for the service of $600 - $900 which was for materials and actual time required on site. Since this fell within the range of my expectations, and I was only paying for the actual time they were here (most companies send a sales person and you get a firm price that includes "fluff" to cover if it takes more time), I scheduled the installation. The day of installation, they showed up within the time window promised. The plumbers were polite and professional and got the job done. The total due when they were finished came in slightly under $600. The best part of the experience came after the original installation when I noticed something of concern about the install. When I contacted Tiffany, she very promptly replied and had Rodney take a look at the photos I provided. The next day they let me know someone would be back out with a new part once it was delivered to install the replacement. Very professional, very responsive, trustworthy and an overall great experience. I will certainly use these folks for any future plumbing needs.
Description of Work: Installed water powered back-up sump pump for protection during power outages

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Joan O.
02/2016
5.0
home remodeling, plumbing
  + 0 more
Everything went as expected. There were no flaws. The company coordinator let me know when the plumber was on his way & gave me a 2hr time frame in which to expect him when scheduled. Chris, our plumber, came on time, got the work done, saved us money where he could & did an outstanding job. He cleaned up when he left & got the job done in the predicted time. The coupon on Angie's List was great to have. We will definitely call Terry Plumbing in the future!
Description of Work: Replaced tub & sink faucet sets in main bath. Replaced toilet works in main bath. Replaced bathroom pedestal w/ another sink. Worked in my son-in-law's house & mine. Chris was always on time & performed excellent work! I'm very happy & will definitely use Terry Plumbing again. Joan O

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Karen B.
02/2016
5.0
plumbing, water heater repair
  + 0 more
I received a call that the plumber would be early. Chris arrived 15 minutes early. He stayed slightly less than an hour but charged for the full hour. He couldn't find anything wrong but made some adjustments. He explained what he did in detail. He was very professional and pleasant. The total price was reduced by Angie's list $15 coupon.
Description of Work: Checked out our water heaters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

L.C. S.
01/2016
5.0
plumbing
  + -1 more
Very professional. Very quick response time and came out in a timely manner. Very reasonably priced.
Description of Work: Helped repaired a frozen pipe

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric M.
12/2015
2.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
Thought it went well until this week when the drain stopped again. I called another plumber with a camera and found out that Terry Plumbing did not clean the tree roots in the line. As a result the line stopped up again. I called and asked if they would redo the work under warranty and they said drain lines are not covered by the warranty. They are reasonably priced but took three days to get to the job. The techs did not clean up very well when they completed the job. I now have to call another plumber and get the work done right. I just bought the house this summer and this is more money than I can afford at this time.
Description of Work: Clean the main drain line in my house.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
punctuality
3.0

$150

Response from Rodney Terry Plumbing
I am sorry that you had a recurrence of your drain issue. When we completed the job everything was draining properly and continued to do so for about two months. We do not warranty drain cleaning because we cannot control what homeowners put down their drains to cause a blockage and cannot control roots growing into them. However, had you called back the next day with your sewer line still backing up we would have acknowledged that we must not have completely cleared the drain and come back out. If you have roots in your sewer line it will be a recurrent issue for you and that can be an unfortunate and expensive part of being a homeowner, especially in an older home such as yours. When you scheduled your appointment you had requested a specific day, which was three days later to accommodate your own schedule, so it is really not factual or fair to claim that as poor punctuality. We did arrive at your home on the scheduled date and time frame. After our service you never called to state that there was any issue with our clean up. Had you done so we would have addressed that issue as well. During our initial conversation we recommended that you contact MSD prior to our visit. They will inspect and often camera your line for free in the event of a backup and determine if the issue is on their portion of the line. If so, they will correct the problem at no cost to the homeowner. We certainly could have charged you more money to run a camera. We did not feel it was necessary since your line was draining properly after running our cable through it. It is a fine line between providing a good service at a good price and avoiding unnecessary up-charges that may or may not be beneficial. It is our general policy not to up-sell products and services to our customers. I think this is demonstrated in our numerous “A” reviews on Angie’s List, including an “A” review from you in July of 2013.

aliceann M.
06/2015
5.0
plumbing, wells
  + 0 more
seI have used Rodney Terry Plumbing on several occasions and always with great results. They are prompt, courteous and get the job done right the first time! Will be using again today due to sump pump issues:(
Description of Work: Fixed a leak under a sink and repaired a toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$94

Regina C.
06/2015
5.0
plumbing
  + -1 more
Very professional with care toward cleanliness of my home. Kept me informed.
Description of Work: Added hookup for 2 vanities, new tub and new commode.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Claudia D.
05/2015
5.0
drain cleaning, excavators, plumbing, sewer cleaning
  + 2 more
Another plumbing service came to my house and ran a snake in the sewer pipe and told me I would need to have the entire pipe taken up. It was memorial day weekend so I had to wait until Tuesday. They charged me 223.00 and said it would be more than 1000.00 to dig up pipe. I called rodney terry plumbing,that i got from angies list. They came out the same day, worked for hours and opened the clog and charged only 267.00. They will be my go plumbers from now on.
Description of Work: Water was coming back out of sewer to my basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$267

Jennifer B.
05/2015
5.0
plumbing, water heater repair
  + 0 more
Estimate was performed earlier than initially scheduled - which was extremely appreciated. Service was actually able to be performed on original estimate date. Work was handled very professionally and nothing was damaged in the process. Friendly, knowledgeable and took the time to inform me my water heater was over optimal age. Will use again.
Description of Work: Installed gas line to laundry room from basement below.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

MARK E.
04/2015
5.0
plumbing, wells
  + 0 more
Replaced sump pump efficiently and explained the process well. Plumber was pleasant and response was quick. Showed up on time for service. Made the new plumbing so easy to access and change can do the next sump pump myself.
Description of Work: Replaced sump pump with Zoeller brand pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Chris C.
01/2015
5.0
plumbing
  + -1 more
Always impressed with this company. He is a true professional, pleasant, and genuinely cares about the quality of his work and his customers. Hands down, the best plumber we have ever utilized. Tiffany and Jessie (office staff) also take great care of us...case in point, we had a burst exterior pipe and they arranged to have someone out at our home within the hour.
Description of Work: Installed new shower faucet and new copper tubing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Christopher G.
01/2015
5.0
plumbing
  + -1 more
We were provided a recommendation by our real-estate agents when we sold our previous house. When we needed a plumber to clear a sink drain and install a new gas line they were the first group I called. Showed up right on time, introduced them selves and quickly got to work addressing the plugged drain. Provided me with some information on a few smaller questions I had around the house and took their time to make sure I understood options and made good recommendations. They estimated the install of a 3/4 inch gas line for a new oven and scheduled to come back in two days to install it. When they provided the estimate they said they liked to provide worst case estimate so that there were no surprises. When the job was done they came in all under the estimate which was a relief due to the need to purchase a new oven. I would definitely use them again and trust them with our future plumbing needs.
Description of Work: Installed new 3/4 gas line for a stove and fixed a plugged drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Contact information

3266 Ruckriegel Pkwy, Louisville, KY 40299

rodneyterryplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Wells and Pumps,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Gas Logs,
Fireplaces,
Excavating,
Drain Pipe Installation

FAQ

Rodney Terry Plumbing is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

Rodney Terry Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Rodney Terry Plumbing does not offer free project estimates.
No, Rodney Terry Plumbing does not offer eco-friendly accreditations.
No, Rodney Terry Plumbing does not offer a senior discount.
No, Rodney Terry Plumbing does not offer emergency services.
Yes, Rodney Terry Plumbing offers warranties.
Rodney Terry Plumbing offers the following services: Providing complete plumbing installation, repairs & remodeling, repair and install gas/water/sewer lines, rod out clogged drains, installation of dishwashers, disposals, water heaters, sump pumps & gas fireplace logs, and more.

Contact information

3266 Ruckriegel Pkwy, Louisville, KY 40299

rodneyterryplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed