Robbins Heating & A/C Co Inc

If you ever have any problems with heating or air I highly recommend you call Robbins. They are very professional . I had them install a new Trane air conditioner nine years ago and it is still working fine.I just recently had them install a new furnace . Our old one was over twenty years old and time to replace it. The two men they sent out were very nice and wasted no time getting the job done.

Robbins is the absolute best in Louisville. I have used them in the past and after receiving a few quotes to replace our HVAC system, I decided to stick with them. Everyone has been very professional and accommodating and their pricing is very fair. There are some questionable HVAC companies in Louisville but you can rest easy knowing you are getting the best service at the best price by using Robbins

I cannot comment on the quality of the service since I opted to go with someone else. I was looking to set up a annual service contract with Robbins and it took me numerous phone calls and voice mail messages to have anyone even respond to me. I called one afternoon at about 3PM and was told that the lone person who could help me had left for the day. Eventually, I did manage to set up an appointment for an AC checkup, but what I assumed to be the time for the service to start was actually the beginning of a two hour window for the technician to arrive. Since I am taking time off work to be present, I expect an actual time of arrival rather than a window. I finally called to cancel and went with another HVAC provider.

It's free because we have a contract with them for maintenance. They have good professionalism and they are prompt to do the work.

It took under a half an hour to complete the work.

Overall experience was good they busted a fitting trying to fix the old piping and charged us for that but other than that we were very happy with the end result

Installation was OK. Performance of AC is acceptable. That of furnace is disappointing, although some of this could be a fault of equipment rather than installer. Major complaint is in finding that a single stage thermoset was installed to control the more expensive TWO STAGE furnace. And when this situation was pointed out to Robbins, I was impolitely rebuffed with no immediate explanation. After complaining to the Better Business Bureau, a letter of partial but unacceptable explanation was received with little offer of relief.

Money spent, installation incomplete.

They had actually installed it in the house originally so they seemed to know the system since they put it in. It was part of a service agreement thing. They were fine.

It was part of a service plan. It must have been good, we haven't had any problems. He was on time. He was well-prepared, he was good. I didn't have to mess with them. I brought them in, they do their thing and then they leave. They didn't leave any evidence.

Very well. Didn't take long. He pointed out a few things that I should be doing regularly. Very pleasant.

Very good. Person who gave the estimate provided good information and installers arrived on time the day they came to complete work.

Scheduling the service was very difficult. It took talking to the owner to get on the calendar. They did the home inspection on the units prior to us buying the house and provided a repair estimate for our closing. We took vacation for the week for movers and all repairs. Tried for a couple weeks to get a date during that week and finally got it. Took more freon than quoted so cost was $500 more than original quote.

Installers were 1st class. Very personable and professional. They are true craftsmen of their trade. One tackle the inside while the other did the outside, and looped me when they had questions to preferences for the routing of certain pipes. I did my homework on this project, had a total of 8 bids. They were not the cheapest nor the most expensive. They were however the most transparent, informative, and stand behind their labor. It shows in their attention to detail.

Robbins was available quickly after contacting them. They were able to provide a much lower repair cost than the other company and completed the work several days later. Instead of encouraging me to replace my functional furnace with a new system, they repaired the existing furnace for less than half of what the other company quoted me. I was very appreciative of the low cost, prompt repair, and expert opinion on the job. Happy to use Robbins in the future for my HVAC needs.

Kevin Robbins was excellent to work with and assured the installation would be done right. Installers Mike and Steve first introduced themselves and explained the noise associated with the installation. They arrived at 830 am and finished at 530 pm. the installation went well and no mess. I am extremely satisfied with the new equipment and Robbins Heating and Air are truly a factory authorized dealer. I know if i need service Kevin will be there for me.

Technicians found the problems, fixed them and were professional and friendly while doing it on the hottest days of the summer. 100% pleased and thankful.

We had Robbins out after Bryant diagnosed the problem with our furnace (under 2 years old) as burnt out heat exchangers and a host of other problems. Robbins came out and said the heat exchangers are fine and the problem is with the venting. They already made a partial fix and will be out in a few days to put in the permanent fix. So glad I called them.

After checking with some other contractors, we were referred to Robbins from a friend. Unlike the other contractors we dealt with, Robbins was thorough and responsive. I spoke to David in late morning, and he was the only person that offered to come out to my house to assess my needs - and he did it the same day. He spent 1-1/2 hrs at my house measuring, calculating and consulting with me about my options. Being an information n***, I ask many questions and he was patient and answered all of my questions. The technicians arrived at 9am and completed the job at 5:30pm. They were very focused, came prepared and had everything they needed. They were courteous and polite. They aren't just installers or technicians, they are excellent craftsmen and care about the quality of their work.

Another company had replaced the coil (and furnace) a week ago, but the a/c was still not working. They came back last week without having been able to fix it. Came back Friday and it seemed fixed, but by Sunday night, it wasn't working again. The man came this morning, told me it was the pressure switch but the part had to be ordered so it'd be maybe a couple of days and cost $883. In the meantime, today, I got a couple of referrals from friends. I had called the first of the 2 (Ken Buehner and Son), who came out but couldn't help me, but he gave me Robbins Heating and AC's name (certified Carrier servicing). I called Robbins and and quot;Bruceand quot; came out and found the above as stated. He fixed it up by bypassing the high pressure switch, which should hold for a couple of days until he gets the part he needs and then he'll be back to permanently repair it. At that time, the figure will be about $40 for the part and $40 for labor. So for $300, I'll have it fixed properly, thus saving me nearly $600! I actually called and quot;Ronand quot; from Buehner's to thank him for the referral, and contacted my friend who'd referred me to Buehner's. He did tell me that the reason it's so much less, is the switch could be replaced on the outside of the a/c unit with very little difficulty and it would still work very well. If he replaced it on the inside, then that's the increase in cost, as there is much more work involved (emptying out the freon; cleaning it up; replacing the switch; replacing the freon; charging it up). I told Bruce they have a new customer. I had also told Ron (Buehner's), I'd be happy to recommend them, too, even though he couldn't actually fix my unit.

Dave, our service technician was very personable and well prepared. He diagnosed our problem promptly and offered alternative solutions. What I appreciated most was his honest desire to fix our problem rather than trying to sell me services or equipment I did not need or desire.

It was good. We received a quick quote over the phone. He was very responsive and they were able to get it fixed quickly and even the size of the unit was eventually, I guess the manufacturer offered a slightly higher CO rating than what I was quoted and they gave it to me for no cost.

It didn't go well at all. In fact, at this point I will never use this company. Kevin Robbins has wasted several days of my time. He has caused a resident in my home yo go several additional days without air as a result of his unprofessional conduct.

The service call on 01.24.14 was to our daughter's home, which they bought recently, their two year old daughter is in the hospital with stage 4 cancer...expected to come home this week sometime...the temperature in the house was 52 degrees! Eric, who is the same one who comes to our home, came to their home, and had the house warm and the several things wrong corrected in a small amount of time. What a comfort the four children there are now warm and that when the baby comes home, she will be warm also. Thank You Robbins Heating and Conditioning!

It went very smoothly. They performed the service within ten days, per my request. The contractor, David, kept in continuous contact. They had the unit installed in about five hours and then showed me how to use the unit. They cleaned up the area after service and charged me exactly what they had estimated.