Pride Plumbing

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I experienced a sewer back-up. MSD inspected and suggested that roots had infiltrated my sewer pipe. This turned out not to be the case. MSD used a manual snaking device with a "pigtail" head on it to clear out the blockage. However, this device wound up pushing a host of refuse together and caused a worse clog and more sewage to back up into my basement. After asking a number of relevant questions before arriving, the plumber brought with him the hydraulic snake with a shredder head. He ran it all the way through the line, then had me run and flush as much water as possible to ensure the blockage was gone. He snaked again and had me run more water into the line until he observed it running clear. He was, as always, polite and communicative about absolutely everything. I appreciate when the service provider explains everything to me in a comprehensible way, which is one reason I recommend Pride Plumbing.

The plumber carefully discussed each element of the installation and patiently clarified the options he could offer in terms of placement of the accessories, such as the detachable shower handle. After all decisions were made, he meticulously installed everything. He worked quietly and cleanly. He truly made very little mess but still cleaned up behind himself every step of the way, as though he was doing the work in his own mother's home. Even better, he was very nicely groomed and had properly fitted clothing. (No cracks!) He offered to finish each piece of the installation with little touches that would help make the new bathroom look suitable for a photo shoot. I was thoroughly impressed.