Precision Garage Door

- 09/24/18: Technician replaced garage door opener. New opener didn’t work properly. Scheduled another appointment for 10/09. - 10/09/18: Waited 2 hours. Technician never came. Called Precision, the phone representative said she wasn't sure what happened but even though I was on their calendar, the technician was already at someone's house and would not be going to my house. I had been waiting for 2 hours for nothing. Scheduled yet another appointment for 10/12 - 10/12/18: Technician came and found a manufacture defect on the newly-installed garage door opener. Said he’d replace it on 10/20 - 10/20/18: Waited 2 hours. Technician never came (sounds familiar?). Called Precision Door and was told that they had call me to confirm the day before. Because I didn't call back to confirm my appointment, they cancelled my appointment. Excuse me??? I've had many appointments with Precision Door and none of them ever asked me to call back. I confirmed when I made the appointment! You went ahead and cancelled the appointment while in fact, you have not completed the service you promised me. I already paid $552 for a new garage door opener which turned out to be faulty. It’s difficult to make an appointment because I have to ask off work to stay home and wait for technician. When I finally managed to ask off work or found an open slot during the weekend, I kept getting stood up! It has been almost a month and I'm still not getting what I paid for. Not a happy customer, Precision!

They did a great job. Very professional and knew exactly what they were doong

This fixed the problem. Probably will need a new door down the road, but we're okay for now.

Excellent, Technician was prompt, efficient, on-time and friendly. Would highly recommend.

The man from Precision arrived on time, fixed the garage door and the cost was very reasonable. We had been told by another company it could not be fix and that we needed a new door. We so much appreciate the honesty of Precision

Garage door springs were replaced. Done quickly.

We had a great overall experience with the company. From answering phone calls to coming on time, they are very professional. And of course, the quality and the price of the garage door we got was exceptional.

The part came in and a technician came out to install it. The installation went smoothly and was done quickly. I would use this company again anytime.

They were trying to outbid a competitor at the time. They did not honor Angie's 10% off, and they did not honor the discount they had on their website. I asked why they have the coupons if they are not going to honor them. The install was perfect. I have no problem with the installation; he was professional. The retailer who sold it do me, I didn't like how he handled it. I doubt I would use them. I value the integrity of a company. If you tell me one thing and then switch it up then I'm pretty much through with you.

The service was excellent and above expectations.

I think this garage door is about the most expensive door they carry but we love this new door. Makes the garage look like a room in the house now and it is extremely quiet. We even have an app on our phones to open and close it through the internet. Precision door service was great and the installer was very professional and fast. I still can't get over the fact that one guy removed and installed this door in a little over 4 hours. I tried to get a few more quotes from other companies but Precision came in a little cheaper than the others and they are the only ones that acted like they really wanted my business. I am very pleased with my experience with this company and highly recommend them.

Great. Precision Door people are friendly and competent and professional. Both times they've been out I've enjoyed working with them.

Very well. I probably should have been able to do it myself, but it was well worth the one hour service call not to have to deal with it.

Very well! They were able to come to our house within twenty-four hours, and immediately fixed our problem. Highly recommend!

Great. Professional. Would use again.

fine. did a " tune up " at the same visit.

What stood out about the experience was the price. I would recommend them to a friend or a family member due to the quality.

I was somewhat disappointed. My main reason for ordering the service was because a portion of my current bottom weatherstrip was missing. They installed the new strip but when door is closed, it's high on both ends and doesn't completely seal, allowing cold air and mice to enter. They explained it will get better in the summer when it's warmer. The tune-up amounted to only spraying the rollers with a lubecant.

Great! Brent took care of everything. Prompt, professional and very personable. My new system is wonderful. So quiet.

They attempted to fix one, but ended up replacing both. The new doors are significantly quieter than their predecessors!

This was a $99 big deal purchase. It was just great. They came out exactly at the time we set the appointment.

Great job, on time. Charged what they said they would charge; did great work and I would certainly use them again.

Technician was prompt and able to answer all our questions. Determined old garage door opener motor was dead and no longer met safety guidelines. Completed the job quickly. Having them do another garage door in a couple days.

It appeared that one end of our garage door somehow was hung up on itself and caused a cable snap. I was able to chat online with a company representative the day of when our door issue happened and got an appointment scheduled. They were the only company around who was able to show up after 5 pm and did not charge a $100+ show up fee. When the technician came, he was very courteous and friendly. He was able to diagnose the issue readily and provided a 2-option quote. I decided to go ahead and change out the rollers along with getting the cables replaced. The job took a little over a half hour. Once the technician was finished with the repairs, he helped me figure out how to set my keypad code – it has a ridiculous way to set up. Overall, I would rate Precision Garage a solid A. They were quick, very available, and after some research, were not too expensive.

Although the repairs went well, I feel that I was a bit over sold.