We are full service chimney sweep company as well as a full retail store with over 60 burning displays.
Business highlights
15 years of trusted experience
Services we offer
Chimney cleaning, masonry,chimney repairs all types, we sale fireplaces, woodstoves, gas stoves, gas logs, gas inserts, wood inserts, chimney products, cleaning products, if it has to do with the hearth industry we can help.
From Oct 2020 to January 2021; this company installed 3 gas insert systems, logs and burner, that were totally defective; we (the company and I) finally gave up and they gave us a full refund, but no fireplace for the winter season; installs were awful; first install the technicians were given the wrong timeframe; the product worked for two weeks; second install the product had a problem and stopped working twenty minutes after technician left; third install the technician didn’t showed at all, and didn’t call until we called the main office to tell them of the problem; when the installation happened the system worked two hours and then stopped working; run from this company to Louisville and find a reputable company with products and solutions.
Description of Work: Gas Fireplace Insert, Logs and Burner: 3 Times Never Worker; they gave money back
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$1,900
Response from Olde Towne Chimney Sweeps Fireplace Sales
As the owner I couldn’t be prouder of how we handled your situation. The manufacturer ( Hargrove gas log) manual says their logs would fit and work in your fireplace. We tried three times at our cost (not yours) to make this right. The third set we even installed them at our store and ran them for 8 hours to make sure it was not a bad set of logs. We made five trips to your house at no extra charge. The one time we didn’t show was an attempt by us to squeeze you in at the end of a day, so that you would not have to wait longer, unfortunately that day ran long, we did call you to see if you still wanted us to come and there was no answer, you called the next day and we apologized and rescheduled. We offered your money back after every set we installed. We offered to try a different manufacturer. I hate that COVID makes everything move at a snails past, but that’s how it is. We went above and beyond anyones reasonable expectations. If you want to be mad at someone be mad at Hargrove, who says their logs would work in your fireplace without over-heating. I don’t know what else we could have done.
David J.
10/2019
5.0
chimney repair
+ -1 more
Tony Taylor did a thorough inspection of our chimney and fireplace and provided a report. Olde Towne Chimney replaced the crown with poured concrete, removed mortar from a previously botched repair and re-tucked with new mortar, and sealed the chimney with a 10 year sealer. Although we had a small problem during the two week process, Tony and his crews made it right. I am happy with the work.
Description of Work: Chimney crown replacement, mortar re-tucked and brick sealing
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Julie H.
03/2018
5.0
chimney sweep
+ -1 more
I was surprised as to how thorough the process was. There was a vacuum that was used as the chimney was swept so there was mess in the house. They had a camera to check the safety of the fireplace and flue. I received a thorough report. Very prompt and professional and I would use the, again.
Description of Work: Chimney sweep
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen S.
01/2018
5.0
chimney sweep, fireplaces
+ 0 more
Great! I will definitely use them again.
Description of Work: Chimney cleaning and inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Janet K.
12/2017
5.0
chimney sweep
+ -1 more
Very well, they left everything very clean. Good service, we were very satisfied.
Description of Work: Our chimney yearly cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Colin M.
03/2017
5.0
chimney sweep
+ -1 more
The chimney cleaning and inspection went very well. The person who did the work was very professional and knowledgeable. He used a camera to inspect the entire inside of the chimney and explained everything he was seeing and whether or not he saw any issues that needed to be addressed. He explained some options for gas fireplace inserts (with pros and cons) to replace the old gas logs I currently have (I live in a 1920s home with the original gas log fireplace) but did not pressure me into buying one. Overall, he did a terrific job. I feel very comfortable and safe using my fireplace now.
Description of Work: They cleaned and inspected my chimney.
I chose to work with someone else for other reasons. I would hire them again.
Description of Work: Some chimney repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy C.
01/2017
5.0
chimney sweep
+ -1 more
Olde Towne was prompt and professional.
Description of Work: Cleaning and inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Clifford C.
01/2017
5.0
chimney sweep, fireplaces
+ 0 more
They were fourth chimney service we have had out in the four years of living in this house. They were the only ones knowledgeable to tell us how to use the chimney. Told us why were get getting the so much smoke in the house, how to place the logs and how to light the fireplace. The team was very professional and knowledgeable.
Description of Work: Fireplace Inspection, Fireplace Cleaning, Turning on the Gas to Fireplace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
julie W.
12/2016
1.0
chimney sweep
+ -1 more
Nowhere on the website did it say they were not booking appointments for 6 weeks. it would be very simple to include this in the information on the website or on the constant emails I received about this deal.
Description of Work: Chimney sweep
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
5.0
Maria M.
09/2016
5.0
chimney sweep
+ -1 more
Fine. Tony always does a clean and thorough job.
Description of Work: Fireplace cleaned and checked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Monica S.
08/2016
5.0
chimney sweep
+ -1 more
Awesome! Very professional and very helpful. I highly recommend!!
Description of Work: Chimney Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
CHris K.
01/2016
5.0
chimney repair, chimney sweep, fireplaces
+ 1 more
really impressed with knowledge of fireplace and chimney systems. Gave helpful information about use, cleaning and maintenance. Provided an honest assessment of status of system, even going so far as to advise that certain maintenance/repairs -which he would do - could wait for a season. Definitely my first choice for fireplace and chimney work.
Description of Work: Cleaned chimney, inspected fireplace, made recommendations on use, cleaning and maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
kelly G.
08/2015
1.0
chimney sweep, fireplaces
+ 0 more
I visited the showroom to make an appointment for a technician to give us an estimate on installing a fireplace insert. I was told by the saleman that the manager is out of town and for me to call next week to schedule a day. My husband called the store the following week to set up an appointment and we were told that appointments are only between 1-4pm, he told them that we would like a 4pm appointment because we both work and cannot be home before 4pm. He was told that it would need to be prior to 4pm. So realistically appointment are between 1-3? He then asked for a Saturday appointment and was told they do not work on Saturdays. At this point he told the lady that those times will not work with our schedule and he stated "I guess we have to take a day off for an appointment" and she replied "yes". He then said don't worry about it we will call someone else. we were left feeling like we were a burden and not a customer. They could not be flexible in order to get our business. So sad since we had high hopes for this place. This is not a customer friendly business, unless you are available between 1-4!
Description of Work: Nothing!
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Christine C.
09/2013
5.0
chimney sweep, dryer vent cleaning
+ 0 more
Service man was on time. Very polite and gave excellent informatiion that I needed. He explained the working of the dryer vent and that our clothes were not getting dry because of the big clogged up hose mechanism. He performed the work and inspected the outside vent of our home and ran the dryer to see if everything was up and running. We have been very satisfied with the performance of the dryer and feel like we have saved money since the new hose has been installed.
Description of Work: The service tech checked out dryer vent and location. He pulled out the old hose and shared with me that it definitely needed replacement as it was full of lint and dust that could be dangerous. He had the parts with him and repaired and replaced the hose in an efficient manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Bernie B.
12/2012
4.0
chimney sweep, fireplaces
+ 0 more
Thought more would be done for a $129 service call. Didn't do much more than checking the controls (15 min). Thought the service call would have included cleaning the vents and area around the controls. I guess I should have asked what a service call included. Will try someone else next time.
Description of Work: Serviced gas fireplace. Found everything functioning OK. Took about 15 minutes.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$129
Charles H.
06/2012
5.0
dryer vent cleaning
+ -1 more
They were very nice, but we didn't plan on paying more then we thought for the job.
Description of Work: We bought a Big Deal through their company. We wanted to have the whole dryer vent system cleaned inside and outside. They would not honor any inside cleaning around the dryer or pipes. They would only service outside parts and screens only - and only up to 15 feet. To do the whole inside was going to be another $20.00. We felt like this wasn't a very good deal.
Rating Category
Rating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
Jeffrey H.
04/2012
5.0
fireplaces
+ -1 more
We checked up with several different providers and we ended up with them. They had essentially what we were looking for in terms of the type of fireplace and the quality. My wife is very pleased with it. I will continue to use this provider again in the future.
Description of Work: I used Olde Towne Chimney Sweeps for fireplace services. They took out the old fireplace. Installed a new fireplace liner and built a brick fireplace for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Lyn M.
03/2012
5.0
chimney repair
+ -1 more
They are very professional. They did well with regards to talking to me and giving me an estimate. They did not perform any work. They returned my calls and answered all my questions. I would use them again in the future as I am always pleased with them.
Description of Work: I used Olde Towne Chimney Sweeps to obtain estimates about chimney repair.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$100
Vaneisa S.
12/2011
5.0
fireplaces
+ -1 more
We had a gas fireplace that was not working properly and outside air blew into the house. We had plastic covering the fireplace and preferred a wood burning fireplace over gas. We had several companies look at making repairs but none of them seemed as knowledgable as this company. It was a 3-day job and everything went well. I have used the fireplace 5 times in the last 2 weeks and especially enjoy the blower. We no longer have a draft in our living area and the fireplace does a great job of warming our room. Our living room looks very nice with the new stone and I highly recommend this company to others.
Description of Work: Olde Towne Chimney installed a new fireplace and stone-work in our house. They had to remove the old brick wall and gas fireplace which took 1-day. Day 2 included installing the new wood burning fireplace and running electric to the blower. On the third day, they cut and built a new stone wall that was similar to a display they had in their store.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$7,200
Timothy O.
09/2011
5.0
chimney sweep
+ -1 more
Tony came to my home and explained what was to be done and got to work quickly. It took him about 1 hour to clean both of my chimneys. He did a great job, was professional and courteous. Everything was cleaned up with no dust or debris of any kind. This was as good as I could have expected this to go. I would recommend Olde Town to anyone who needs their chimney cleaned.
Description of Work: I had two prefab chimneys cleaned.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$229
Meghan M.
07/2011
5.0
chimney sweep
+ -1 more
Excellent!!! The company individual who performed the work, Tony, is an expert at what he does. I have never used a woodburning stove before and he explained the ins and outs of the unit along with possible safety concerns. He also cleaned the unit thoroughly and left no mess to speak of. When I go to replace the unit in my home, I am definately going to call this company back.
Description of Work: The company came in and cleaned my woodburing stove and flue. He also inspected by unit and discussed with me various safety issues and options.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
JOANIE S.
04/2011
5.0
chimney caps, chimney repair
+ 0 more
He did a really good job. I was very satisfied with his work.
Description of Work: The company came out to repair my chimney.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Jenny P.
12/2010
5.0
fireplaces
+ -1 more
Tony Taylor is the owner. This gentleman is trying to hook up the gas stove for me. It is a critical thing to use a gas appliance in your house, concerning the venting and carbon monoxide. I wanted someone certified in what they are doing. I found him in the phone book. I had tried someone else and did not care for his approach. Olde Towne is who I will probably go with because he is familiar with the brand of stove I purchased.
Description of Work: He gave me an estimate on installing an emergency supplement heat gas stove.
GREAT! We had many questions and visited thier showroom several times. After visiting some competitors, these guys appeared to know more, were more personable, and gave honest opinions rather than just making a sale. They even came and reevaluated our fireplace/chimney to insure that their first opinion was correct--without our asking and without a fee. The installation went seemlessly, even with some unforseen complications due to the age of our home (80+ yrs). Everything is pretty, clean, and now useable!! We have highley reccommend Olde Towne Chimeny-- and our friends/family have also called and been impressed.
Description of Work: Initial inspection of old, non-working fireplace and chimney. They gave estimate on repair to working within code and suggested woodburning fireplace insert-- their reasons were: 1. the total cost would be cheaper than a repair and they are more efficient. 2. With children, the insert is safer and therefore would be used more. Items purchased/ Work completed: Constructed a new crown and cap, buy/install new 1 piece flew, buy/intall gas vent for hotwater heater (via chimeny flew 2), buy/ install woodburning fireplace insert. All completed in about 6 hours.
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Service Categories
Chimney Sweep,
Fireplaces,
Chimney Repair,
Chimney Caps,
Dryer Vent Cleaning,
Masonry
FAQ
Olde Towne Chimney Sweeps Fireplace Sales is currently rated 4.7 overall out of 5.
Olde Towne Chimney Sweeps Fireplace Sales offers the following services: Chimney cleaning, masonry,chimney repairs all types, we sale fireplaces, woodstoves, gas stoves, gas logs, gas inserts, wood inserts, chimney products, cleaning products, if it has to do with the hearth industry we can help.