NCM, Inc.

John claims to be a great Christian honest man which I really felt good about until he got here and started trying to upsell me on many other things I did not hire him for. Now I did not do any of those things because I would have spent a small fortune if I had. As far as I can tell right now the air conditioner is fixed properly but it?s only been one day. Just hoping I was right to trust him on that. He also did not stick to his original price he gave me but came down $50 off the $100 more he added. I just needed air conditioner fixed fast and hope the price was fair. He carry?s on too much about being an honest Christian person , but trying to upsell things never hired for is not so honest and Christian like to me. I was surprised by all of that and that is why I don?t have the trust in him I originally had. I just pray I can trust the work he did but now I would be hesitant to hire him again. Sincerely. Pam Lxxxxx

He was ok.

They quoted me a price but then jacked up the insurance quote and expected me to pay daily . Never finished the job !

Prompt and very efficient.

Excellent job and timely

Very thorough in their analysis of the problem. Very clean.

Replaced a very old water heater for me. Mike discussed my options of trying to repair the old heater, and the cost of replacement, which would come with warranty. Mike and Griff did everything - they arranged for the permit, removed the old heater, and installed the new one, all for a great price. Efficient, good price and really nice to work with, I will definitely contact them if I need any other work done.

Friendly, upfront and reasonable.

Did a good job

The service was good. The ac started working.

he did a good job

though we needed a new hot water heater, turns out just a electrical breaker was the problem, they reset everything and hot it up and running fast,instead of 4k replacement it was only 130 buck fix,would recommend!

Z

1. Called and stated my issue/concern very clearly stated I need the issue diagnosed and me to be INFORMED of any work performed PRIOR to it being done and invoiced. 2. Day one - MIKE came to assess and could not get in my crawlspace because he said he could not fit. Meanwhile the issue persists 3. Days later - MIKE and another plumber came out. Funny how MIKE was able to get in the crawlspace with him that day. They were down there over an HOUR. The goal was to figure where the leak was coming from and go about the best way to handle it. 4. MIKE was asked by the city plumbing inspector to put 4 tiny screws in my new water heater pipe to pass inspection (installed by another company) - MIKE made the choice to do it and it was done. 5. MIKE and the other plumber went into my bathroom and fiddled around. I heard every word that was spoken though MIKE thought he was whispering. He told the other plumber just get the silicon and seal the drain and put this MF'er back in there. He came out with his invoice saying they had stopped the drainage from the tub by sealing the drain as well as the pipe in the crawlspace with silicone caulk. I 6. i was charge a total of $377. Over 200 in labor and 89 for a trip charge, taxes and oh an $18 merchant fee for running the charge on my credit card. He also told me when I asked if this was a good solution that yes, it was, but that if my tub started leaking in the next 90 days, to call them and they would come out to do the work but it would be near $1,000 more? I was confused and I expressed my confusion because I must have missed the part where he had given me my options to either REPAIR or REPLACE - rather than putting a patch on it and giving me an invoice for it. 7. I called to get clarification the next day and was told the manger would call me bk. Which he did later on. I tried to ask clarifying questions about why I was charge for so much what is basically a band-aid that has no addressed the issues. The manager was off-putting and cut me off with every thing I tried to say. He felt the charges were appropriate and told me that plumbing work "isn't free". Duh, do you think I do not KNOW? But who wants to be charged for something they know will not address the issue? His tone was off-putting and he had an excuse for every concern I brought up. No concern at all! 8. Leading me to my final point. I called another plumbing company to take a look and find out what I had been smelling in my vents. They sent someone from HVAC first then a plumber (SAME DAY), Night and day difference with the other company from the service to the communication! They took pictures and I mean took pictures of all pipes not just one. I had puddles on top of my vapor barrier causing the smell. It was from my toilet and, you guessed it MY TUB. FRESH leakage from both which NCM said did not exist after they were done. 9. I called today, and obviously the NCM is not answering my calls purposely. 10. I have plans to take them to small claims court and get my money back. Period Takeaway - DO NOT HIRE THIS COMPANY. SAVE YOURSELF THE TROUBLES!

Timely, professional service. But, charged double the rate of other electricians for a small outlet job and double their original estimate.

not totally satisfied

Very, very expensive.

Great!

Very conscience of your satisfaction.

Very quick service, easy to communicate with

Quick, easy fix with two pros! Highly recommend!

Very professional

Sean was a great problem solver and fixed it within half an hour. I would have him back anytime.

Great service, quick and very professional!