We love their grass cutting service. We don’t have to worry at all about maintenance on our yard. They take the worries away!
Thank you 😊
Rating Category
Rating out of 5
Yes, I recommend this pro
Butch Pate
06/2024
5.0
Google Review
This is a late review so sorry about this. Mathew did an outstanding job on our deck. He and his crew had to tear down the old deck which was rotten and replace the back to poles. It took them less than a week to do this which was great! His prices are very reasonable. My wife and I are very satisfied with our new deck.
Rating Category
Rating out of 5
Yes, I recommend this pro
Tequita Cooper
06/2024
1.0
Google Review
When I contracted Mr. Moakler, 6 February 2024, the agreement was to replace my deck the exact way it was. I had a vertical skirt to help keep out the squirrels and rabbits but he stated a horizontal skirt was better, so I agreed with his assessment….he is the “expert”.
Mr. Moakler began replacing the deck March 4th and I paid him half of the cost for the deck. When he “completed” the deck 13 March he told me the building inspector had left an inspection sticker in my mailbox and to put this sticker on my electrical box. The sticker does not have a permit number and the inspector’s name is illegible.
I did not pay Mr. Moakler the remaining payment until he came up with a solution for the skirt. The horizontal skirt did not go to the ground to keep the squirrels/rabbits out…. Pictures 1, 2, 3, and 4. His solution was to fill the biggest hole with bricks….that he got out of my yard, picture 5. Of course this was not going to work and did not address the other holes. I’m paying Mr. Moakler $5,290 for a very small deck of 170 sq feet (12’2” x 14”). His second solution for the skirt was to fill in the holes with dirt and straw. I agreed to this but, he still left the bricks in the hole. I paid Mr. Moakler 1 April 2024. I thought that this was “the end”.
Last week, Wednesday, 29 May, while on my new deck I noticed that the railing is separating and the treated wood is rotting, pictures 7, 8, 9 and 10. I have called and texted Mr. Moakler several times to come out to address these issues but have not heard from him.
Final note is that it has become almost impossible to get quality work done even though you are charged/pay premium rates. To say that you guarantee your work and will return if your client is not satisfied goes out the window after the final payment.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Moakler Services
First let me correct a few inaccuracies in Ms. Coopers review.
One, I said Horizontal skirting would be “cheaper” and accomplish the same goal if she was ok with the look. Ms. Cooper replied with “yeah, I dont care i just dont want the squirrels to get in”.
Second, the skirting was finish cut under the dirt line and final step in this entire design was to do “THE EXACT SAME THING THAT SHE HAD BEFORE, COVER THE SKIRTING WITH DIRT TO BURRY THE SKIRTING 2 INCHES IN THE GROUND “ and Ms Coopers response was “no, dirt will just wash out after a rain, know how this works” so at that point i suggested filling the 2 larger holes with bricks “that i did purchase” there was one random brick laying in her yard that came from under her deck while demoing and i throw that one in as well.
So after a month of back and forths with ms.cooper i went out and said “look we have to do something to get this done “ and after me finally telling her that anything other then just covering the base of the skirting with dirt is going to cost her more money” she finally agreed to that.
I deal with alot of customers that are fantastic and would happily do multiple jobs for them. All the way up until this last month of refusing to let me finish the job and get paid i would have worked for ms cooper again. I am choosing not to work for ms cooper again. Do to her actions on our job and the fact that she told me she refused to pay the contractor she hired for her bathroom remodel . Not really something you want to tell your current contractor.
Alexander Pate
06/2024
5.0
Google Review
I've been having Moakler services cut my grass for 9years now and there isn't another company I would trust in Louisville to take care of my property. And Matt is easy to work with
Rating Category
Rating out of 5
Yes, I recommend this pro
Destiny Werle
05/2024
5.0
Google Review
Normally I don’t write reviews but this guy definitely deserves it! I have never met a contractor that was so nice and would explain everything to me, answer all my questions even the silly ones with out out belittling me or get up set that I’m asking all kinds of questions about the project I’m having them do. He made sure I understood each and every step of the process! As woman I appreciate this more than words could describe. Thanks again !
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Service Categories
Decks and Porches
FAQ
Moakler Services is currently rated 4.3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
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