METRO FENCE INDUSTRIES INC

"The customer called Metro Fence requesting a solar powered gate operator. Our Commercial estimator at the time tried to persuade the customer not to use a solar powered gate operator for two reasons; because he was in a wooded area and because the solar powered technology was still in its infancy and we recommended that it will not have the consistency as a hard wired gate operator. The customer insisted that he wanted a solar power gate operator. Since the install, the customer has had a multitude of problems with the gate operator not working and we have sent installers out to look at the operator every time. We adjusted the battery backup, we have tried different batteries, we have called the gate operator technical support line while on site and each time the gate operator passed all of the trouble shooting techniques suggested by the gate operator manufacturers technical support team. We continue to suggest that the solar powered operator is not the best fit for the customer's location and he scoffs at this every time. The last time the customer called was not October 31, we have no evidence where he tried to call Metro Fence. He may have called our former estimator who is no longer employed by Metro Fence and has not been here since the end of August. The customer was made aware that this estimator was no longer employed by Metro Fence when he called in October. We were not and have yet to be informed of any issue the customer is having since we installed a new battery and once again called technical support to trouble shoot issues on October 11. The customer even stated in October that the gate worked perfectly during June and July, very sunny months with little to no rain. When I brought the fact that the operator worked fine during the sunny months up to the customer he stated that the trees were full of leaves so that could not have been the issue. UV rays are abundant in the summer months regardless of the tree coverage. As has been stated to the customer from the beginning and on each occasion that we have spent our time, labor and extra material costs to "fix" only what Mother Nature can fix, a solar powered gate operator is not recommended for his property."

"I was the salesperson for this fence project and wanted to address the comments. The previous contractor purchased the material from JG Metro Wholesale, which is an affiliated but separate business from Metro Fence. When the customer hired Metro Fence, we did not charge the customer for any of the material previously purchased. The previous contractor only purchased 7 posts and 2 walk gates, presumably so that he could do the job in stages to manage cash flow. As such, there was additional material needed to complete the project. Metro Fence provided and installed and an additional10 posts, all the vinyl coated chain link fence and all the hardware. One of the posts had to be core drilled. The previous contractor had set the initial 7 posts too long, so each post had to be cut to size. We also hung the gates that were purchased by not installed by the previous contractor. The customer was charged 15% less than the original Metro Fence quote to accommodate for material that was already purchased and the labor to install the initial 7 posts. Unfortunately, the customer paid $150 above this original quote due to monies that he had paid the previous contractor. The amount paid to the original contractor was not only material and labor but also included profit and overhead. Metro Fence should not have to deduct the profit and overhead that another contractor made from our price. Regarding dirt piles, per our contract with the customer, it states in bold that the dirt will remain the property of the owner unless otherwise agreed to. We are more than happy to remove dirt piles if the customer notifies us in advance and is part of our agreement. We strive to make our customers happy and are sorry that he feels slighted. He was not slighted by Metro Fence, but by the original contractor."