MAYTAG SERVICE CO LOUISVILLE

Whirlpool refrigerator quit working. Called Whirlpool. Was told there was a recall on the drain plug in our model. They scheduled Maytag Service Company as their service provider. Whirlpool told us they would pay for the part but we must pay for service and labor. Maytag Service Company charged us $89 to walk thru our door. We had fridge pulled out, defrosted, and cleaned. Part change took 15 minutes tops. Service tech never asked what the issues was or looked at any other part of fridge. Total charge was $124 for this repair that didn't fix the problem. Fridge still isn't working properly. The issues was not with the recall. Whirlpool is telling me it is the technicians fault for not inspecting the fridge. Maytag Service repair said it is Whirlpools fault for telling them it was the recall issue. Neither company will stand behind their product or service. All I wanted from the service company was to waive the $89 service call since I payed it and the issue was not fixed. I told them I would pay for labor and parts needed to fix the issue. They refused. I would NEVER use this company again or buy another Whirlpool.

unknown

When they got out here they had to call the people that made the washer for the schematic and tell them what the problem as try to get what the issue was. It took 4 visits in 6 visits to get it working. They had to order the parts.

We have an extended service plan for our Amana refrigerator thru United Service Protection. Refrigerator service was called for on 8.6.2014 Was assigned to Maytag of Louisville, Ky. Called service company on 8/7 to let them know that our REF was not working, was told that earliest that they could make the service call was 8/14. Because of the slow response time we lost all of our freezer material and 99% of the REF material, over $200.00 of material. Our United Service Protection policy said that they would cover up to $250.00. I am in the process of submitting a list of lost material because the service company was to busy to take care of this emergency. They did make the call on 8.14 and had to order the new electronic board. It finally arrived on 8.20 and was installed on 8.21. It seems to me that the service company should have an emergency policy for refrigerators to avoid a loss such as we had. So far the REF is running ok. I will have to say that the two service people knew their business and Dave one of the owners that installed the board was very knowledgeable about refrigerators, however, because of the slow response I cannot recommend this service agency. .

The service went well. The technician was prompt and very helpful and courteous. I would use them again.

A pleasant experience.

great, read above

THE JOB WAS ADEQUATE. I THOUGHT IT WAS A BIT PRICEY FOR NO MORE WORK THAN THEY HAD TO DO. IT ALSO TOOK A WHILE TO GET SOMEBODY OUT HERE. THE SERVICE WASN'T BAD.

THEY ARE BRAIN DEAD. THEY SERVICE MAYTAG BUT THEN THEY TOLD US THAT MAYTAG IS AN INFERIOR PRODUCT AND THEY RECOMMENDED THAT WE NOT BUY A MAYTAG. THAT'S THE REASON THEY JUST GOT BOUGHT OUT. IT DOESN'T MAKE SENSE THAT MAYTAG REPAIR PEOPLE WOULD TELL US NOT TO BUY A MAYTAG.

I WASN'T HAPPY THAT THE WASHER KEPT ON BREAKING BUT I BELIEVE THAT IT WAS THE PRODUCT AND NOT THE FAULT OF THE MEN WHO CAME TO FIX IT. IT WAS GETTING FRUSTRATING THAT EVERY TIME THEY CAME OUT WE WOULD GET CHARGED FOR THE SERVICE. AFTER THE WARRANTY EXPIRED IT BECAME EXPENSIVE.

THEY WEREN'T VERY ACCURATE. THEY SAID THEY WOULD BE HERE AT 10:00 IN THE MORNING AND DIDN'T SHOW UP UNTIL 2:00 IN THE AFTERNOON. THEY SAT AROUND AND TALKED MOSTLY INSTEAD OF DOING THE WORK SO I GOT CHARGED FOR THE TIME THAT THEY JUST SAT THERE. THEY DID FIX THE PROBLEM.

IT WAS VERY GOOD. IT WAS AN EXCELLENT PERFORMANCE. I HAVE NO PROBLEMS. THEY WERE ALREADY IN THE NEIGHBORHOOD. I WENT OVER TO THE NEIGHBORS AND HE WAS THERE SO I HAD HIM COME OVER TO FIX MY DISHWASHER.

IT WAS A COMMON PROBLEM BUT HE DIDN'T HAVE THE PART IN STOCK, AND IT TOOK A TOTAL OF TWO WEEKS AND TWO TRIPS TO FIX A COMMON REPAIR. THE SERVICE MAN WAS VERY PLEASANT AND PERSONABLE, AND WORKED WITH ME FOR A CONVIENENT TIME TO COMPLETE THE JOB. THE FIRST TIME I HAD TO TAKE OFF WORK AND NO WORK WAS EVEN DONE ON THAT DAY BECAUSE HE DIDN'T HAVE THE RIGHT PART. THE SECOND TIME WHEN HE ACTUALLY FIXED IT HE TRIED VERY HARD TO MAKE ME A HAPPY CUSTOMER.