Maeser Master Services, LLC

Great, done in a timely manner, professional and clean

The electrician that was sent on-site was fair and friendly. He listened to what I needed and didn't try to upsell me. When he came back out to complete the work he was quick and his work was top notch. The only complaint is that I paid a charge for an electrical permit but now, a month after the work, I still have not heard from their office on being inspected or anything else related to the permit. The work was completed immediately without a permit in hand (may be SOP, I don't know).

Good. Resolved heating and cooling issues

Great job, fast and they completed in 1 day,

Very professional and polite. Explained the process then went to work completing the job. They were reasonable which is a big plus these days. Would definitely hire them again and would highly recommend.

The technician was so friendly, knowledgeable, and answered all of my questions. I really appreciate that he was on time and also called me 30 minutes PTA to let me know he was en route. Will definitely be using this company in the future.

Great! Tom Jones was amazing to work with and very kind. He is knowledgeable and wants to help others feel comfortable about what he is doing and the service he is providing. I would recommend him to anyone!

Awful, so far after 40 days the house doesn’t cool off. They have come 10 times to my house, I have lost many hours and days from my own business and no result yet. They are still learning how to solve the wrong job. Looking everywhere to justify the lock of skills.

Service was great! Same day service, friendly repairman and quick fix.

Window for service was 10 am-3 pm. Tech arrived at 1:30 pm. Solved our problem.

Everything went well - as planned.

Workmanship very good. Communications, i.e., ability to get response from company not very good.

Friendly and professional technician with extremely fair pricing!

These were 3 separate calls and they all went well. The repairs were made, the appointments were on time with great communication along the way. I would recommend.

identified problem and repaired with parts on the truck

The workers told us what we needed to do to fix the problem

I was very pleased with the service provided.

Prompt courteous service. Worked hard to fix the problem.

Gabe was super friendly and very efficient!

All went well. Proffesional job and great cleanup. Very friendly.

Good. They were on time and completed the job in a timely manner.

The most expensive service I have ever paid for... with the lowest quality. I had the heating and air conditioning installed on 02/06/2020. $5710.54 , "The house is only 1240 square feet." In 2021 in the middle of winter the heating broke down... more than a week to repair it. Today, 12/09/2022, in the middle of summer, the compressor broke down... in any case, it was difficult to lower the temperature by 1 degree, and not because of any obstruction, the filter is changed once a month. They charged me $99 just for telling me that the compressor doesn't work and that I have to wait a month for the new one.... and on top of that I have to pay another $1200 to install it... more than $7000 for a piece of equipment that it doesn't stop breaking..... and all that supposedly giving its best offers to the client.... Ridiculous !!!! Don't waste your time and money with this company, I searched the internet and the whole kit cost around $2000 that means that for this service I would have preferred to buy all the necessary equipment and learn to do the job.... and I bet it would have been better than this disaster.... I would have kept the knowledge and the tools. I'm going to upload the photos so you can judge for yourselves... I don't know what they did but when they installed the heating the floor in that area of the house lowered a little... they didn't change the cables that go to the thermostat or the compressor , they left the 220VAC disconnect cover open... the box that LG&E installed disconnected and the cables on the ground. I think that with more than $3000 profit they could have done something better or at least take responsibility for the bad job they did. El servicio más caro que he pagado.. con la menor calidad. Me instalaron la calefaccion y el aire acondicionado en el 06/02/2020. $5710.54 , "La casa solo tiene 1240 pies cuadrados". En 2021 en medio del invierno la calefaccion se descompuso... mas de una semana para repararla. Hoy 09/12/2022 en medio del verano se descompuso el compresor..... de cualquier manera le costaba para bajar 1 grado de temperatura, y no por alguna obstruccion el filtro se cambia 1 vez al mes. Me cobraron $99 solo por decirme que el compresor no sirve y que tengo que esperar un mes por el nuevo...... y ademas tengo que pagar otros $1200 para instalarlo....... mas de $7000 por un equipo que no para de romperse..... y todo eso supuestamente dando sus mejores ofertas al cliente.... Ridiculo !!!! No gasten su tiempo y dinero con esta compañia, yo busque en internet y el equipo completo cuesta alrededor de $2000 eso quiere decir que por este servivio yo hubiera preferido comprar todo el equipo necesario y aprender hacer el trabajo.... y apuesto que hubiera sido mejor que este desastre....... me quedaria con el conocimiento y las herramientas. Voy a subir las fotos para jusguen por ustedes mismos... no se lo que hicieron pero cuando instalaron la calefaccion el piso en esa area de la casa bajo un poco ..... no cambiaron los cables que van al termostato o al compresor , dejaron la cubierta de desconectivo 220VAC abierto...... la caja que instalo LG&E desconectada y los cables en la tierra. Yo pienso que con mas de $3000 de ganancia podian haber hecho algo mejor o por lo menos hacerse responsables del mal trabajo que hicieron.

Still in shock. 39 minutes to snake a mainline and $505 bill. Doctors don’t even make that kind of money.

I called the very next day, schedule another plumber and had to wait all day for no one to show up. Update as of 3/30/2021: Thus to piggyback off my first review. The 2nd plumber came and fixed the original issue. I’m very pleased

Nice prompt, professional and neat job. I would request Addison again.