Maeser Master Services, LLC

They like to use SHARK BITES to connect all of there pipes. Another plumber who I wish i had do the job said that the job they did was really not the best way to do it. They took shortcuts which in the long run will be bad in the future. The problem was fixed but not the correct way!! If you use them make sure they do not use SHARK BITES have them solder the pipes or change to pex piping. They also charge too much.

Repaired in one day with water service only down a half day. Only problem was that sidewalk was cracked by dropping a large rock they dug out.

The furnace check was great and I had a great service man. The new shower head worked out ok but later decided it could have been a little better organized.

Very knowledgeable. I keep going back to them.

resolved to our satisfaction. I've used Maeser over the years, both in my home and rental properties. Always reliable and reasonable.

He replaced the a/c filter. He however did not do anything else. He assumed the filter was the cause and nothing else could have been wrong. That was not the case.

He did tell me what he had to do before he could make it through. I had an emergency call. I would definitely use them in the future.

The price was a little higher than someone else. Their timeliness, service, knowledge, ability to communicate with you and helping you understand what's going on outweigh the price. I would still go with them even if I had known the price.

Find him one day with minimum digging. Unfortunately cracked sidewalk while breaking up large rock they dug out.

Communication was fantastic. All people I came into contact with were professional and courteous. It was a three day job. Price was a shock but considering what had to be done, it was necessary.

Good job. Tech was professional and thorough. Answered all my questions. Would use again. thanks.

Tyler was friendly and efficient. He explained the work he would be performing and finished timely. He gave us some tips to keep our drains clear.

They had someone at my house within an hour of calling. Two men showed up and put on boot covers before coming into the house. Cleaned the drain and were out in 30 minutes.

Very professional. Explained everything he did and answered my questions. Went extra steps to discover the problem and very clear about solutions. I called and they were there within 2 hours and called when they were on the way

Called Maeser after noticing my hot water leaking on Saturday at 12:30.. I was told after 4:00 pm (OT) and I told them that would be good since I had several things going on through the weekend. They called me at 2:00pm though and said the technician got finshed earlier than expected on previous job and were on the way. Arrived at 2:30 and accessed the situation. They worked up an estimate which I agreed on and they started work. By 4:30, they got the new water heater and replaced the old one and started to cleanup. The install was professional, fast, and wasn't charged the OT fee.

I called today for an appointment and was shocked to hear someone would be here today! I was called and told they would be here in 20 minutes. They arrived promptly. They thoroughly evaluated the problem (which has been recurring). When it was time to pay, they recommended I go to their web site for a $30 off coupon. Even though it had expired, they honored it!

Tech (Ronnie T) was very helpful and courteous, did his work quickly and efficiently and made some suggestions for future maintenance.

Long story short.....I called Maeser when I had furance issues based on the fantastic reviews they consistently received online. They recommended replacing the old furnace. I agreed. They quoted and installed a new furnace....took several trips to get it working properly....The first day that they installed the furnace, they wired it incorrectly and had my outside A/C unit running continuously in the middle of January. After many calls they got it working. THEN, I noticed a constant stream of water running down the outside panel of the furnace. This increased in volume until I had a stream running across the basement floor. I had to use my steam cleaner to constantly keep water sucked up so I did not ruin carpet. Several weeks, calls and several trips by different technicians later they tore my unit completely apart and figured out what the problem was. There were issues with the drain pan and drain lines that had not been properly addressed when the furnace was installed. They fixed it and I have not had any trouble since. I wish I new the technician's name that finally diagnosed and fixed the problem. I would hug him. The reason I gave them such high reviews was because Maeser did not charge me for a few additional tweaks to the furnace to help compensate for my time and trouble trying to get things fixed. Seemed fair. I was so optimistic after the furnace repair that I called Maeser back to fix an issue with our water heater. The water heater pilot light would go out frequently. The water heater was two years old and had done this from the date of install. Maeser did not install the water heater. Another plumber had installed the heater and ductwork to it. I had had three different plumbers look at/work on the unit including the original installer doing warranty work trying to diagnose the problem. Maeser's technician correctly diagnosed the very subtle cause of our trouble. The ductwork was installed at an improper angle causing the heater to choke itself and go out. He fixed the problem and again charged me nothing based on all of the trouble I had with the furnace....the furnace and water heater repairs took place just a few days apart. I will continue to use Maeser. Yes. They had some trouble at our house. They were always professional. They continued to work until the solved the problem. They did not charge me unfairly. They also gave me a break on other work when they did not have to. Thanks, Maeser!!

It is comforting to know the full Maeser team is a phone call away, when we need help.

The very nice and well dressed service tech checked all over the inside and outside. He went to his truck and talked on the phone. On return he had "information". Our home is 8 years old, the AC unit is dated 2005. Our unit would not be under warranty . There must be a coolant leak. No they cannot recharge it. To find the leak and this is most likely the inside coil which would need to be replaced is approximately $2000. AC units now only last 10-12 years so best to replace at $3500. Service tech left and house is still hot but $169 paid for his time. Next morning salesman comes and announces our AC is 5 ton and therefore $5500 to replace. Same afternoon a different company comes for second opinion. He recharges the unit and the house is still cool 2 full days later. Maybe there is a slow leak, but why fully replace AC on 8 yr old house. Never ever call this company.

Maeser Master Services provides our family with plumbing and A/C services. Superb service experience beginning with the office staff and ending with the technician making the service call. It is a very secure feeling knowing we have the Maeser organization serving our home.

I have no complaint with the technician's work. Original charge was $348.00 . A coupon in the mail reduced it to $318. I paid it. (There is a $69 service fee if you chose not to have the work done. They do not give any other price information for this service prior to service call. ) I researched reviews of similar work on Angie's list, and found the charge to be as much as 350% of what other big local companies charge. After reducing my request to one yes or no question following several attempt to address the issue I received the following response . The only changes to this email exchange are the X's in place of last names and address./email . Chronological order is from the bottom up.as this is a copy as received. ----- RE: Work Order (133615) Please disregard duplicate messages Ms. XXX Thank you .Sharon XXX ............ From: Peggy XXX <Peggy@maeser.com> To: sharon <sharonXXX.com> Sent: Wednesday, March 18, 2015 1:34 PM Subject: RE: WORK ORDER (133615) Please disregard duplicate messages. Ms. XXX, I am sorry for your inconvenience. I spoke with the Service Manager who agreed to drop the price of this service call to $254.00 which is a flat rate fee for this service. We will send out a refund check for $94.00 on Friday 3/20 and you should receive it next week. We appreciate you as our customer. Sincerely, Peggy xxx ------------- From: sharon [XXXX.com] Sent: Wednesday, March 18, 2015 12:32 PM To: Ducky; Melissa Peggy, Laurie; Vicki Subject: WORK ORDER (133615) Please disregard duplicate messages. I apologize for the duplicate copies of this message that some of you have received. I wanted to be sure it went to everyone who I have been in touch with about this bill, and the list grew longer as I reviewed email. Hi, I've been trying to speak to someone at Maeser since Justin cleared a kitchen drain line for me at xxx Ave on Friday , March 13. I was told twice that Laurie is the only person who can discuss billing issues, but she has not returned my call or email. If Laurie is not available, could you please forward my question to a manager? My question is regarding the customary cost of service . Is your price to to clear a kitchen drain clog, a straightforward, run-the-cable-to clear-the-clog from the kitchen sink stub out , without complications, ordinarily a flat rate of $348? I will not be available this afternoon for a phone call, so an e-mail response would be appreciated. Thanks very much for your time and attention. Sharon XXX

We compared Maeser's proposal with those of two other heating and air conditioning contractors. The super high efficiency of geothermal and a 30% federal tax credit helped us choose geo over a conventional heat pump. We searched for reviews on Bosch units and found many positive comments. Another major consideration was whether to do vertical well drilling and piping or a horizontal loop system. There is much debate on the Internet about whether you should grout the vertical wells. Maeser always grouts its well shafts and the vast preponderance of expert opinions supported this. Since we had ample land on which to spread out the loop field, we opted for horizontal boring, which saved about $2000. Maeser was extremely well organized in scheduling the job and coordinating with the drilling team. The installation took the better part of a week, but it was obvious their crews were making every effort to install the system properly, even if it meant taking extra time to do so. Their crews were polite, respectful, and very professional in every way. Kurt, the project manager, has an engineering background and proved to be a tremendously useful resource from start to finish. He recently came by to follow up and make sure we were completely happy with their work -- which we are. We've been on the new geo system almost a month now and love the way it has heated our home through the latest polar vortex. We can't know how much our electric bill has been reduced because LG&E couldn't read our meter due to bad weather and thus estimated the bill. However, we look forward to a substantial monthly savings due to the increased efficiency of the Bosch system which carries a ten year warranty on parts and labor.

I have been using them for about 3 years now. I am very happy with the technician who comes over. He is professional and curious and he does a good job.

The service went extremely well. Two technicians came out and completed the job in about 3 hours. They did a nice job and were good at cleaning up after themselves. They were happy to explain what they were doing before and after the service. I had no problem scheduling the service.