Maeser Master Services, LLC

new toilet was installed. the plumber and helper were very pleasant and efficient. I will absolutely use again

It went great. John Day was very professional and did an excellent job.

Kurt was here at 8 a.m. and found the problem immediately. A bug had gotten in a contact. Did not need a new unit like we had imagined since it is 18 years old. We know Kurt personally and knew we could trust him to do the required repair without worrying we were being overcharged or talked into something we did not need.

The techs drained the water and determined that the meter was broken. They advised me there was nothing for them to repair and to contact the city immediately for resolution. When I scheduled the appointment, I was informed the cost would be $69.99 for the service/diagnostic and the fee would be waived if i had them repair the problem. However, the techs charged me $162 minus a $30 coupon for a total of $132. That's $63 over the price I was quoted. The tech said this should cover his time. I'm not quite sure how the price increased, but I paid the man and know how this company does business for future reference!

just fine. the plumber made a recommendation & had it delivered while he was removing the old one. The new one is much more efficient as far as water usage.

They never showed up. No call from the office or plumber they weren't going to make it by their promised time.

Good job. A part of the initial service

Massed was the third co I had called. 1st came looked and said would back. Never heard from them again. Second said would need to replace entire shower assembly which would require cutting hole in wall and closet! Maeser sent a knowledgeable, experienced technician who's persistence replaced the part correctly.

They are a little expensive, but they do nice work. They also do Plumbing, Heating, and Air conditioning. They were very efficient and very clean. They worked very efficiently and I was very pleased with them

They were good. I will have them continue if they want.

It was actually a little frustrating ?they said they could'nt tell me anything over the phone so they had to come out. When they came out they gave me ?bid that was crazy high then they charged me for their time to come out and give the bid. I was not happy with any of that so i called them and they ended up refunding me the service call fee.

Maeser was the second company I contacted after the initial company failed to show up for the scheduled appointment. The Maeser technician showed up within my scheduled time and I was contacted by the Maeser dispatch to let me know the technician was on the way. The technician listened to my problem as I described it and, based upon my description, confirmed that the faucet pipe probably had a split in it from freezing over the winter. He explained how that happens and described to me the procedures he would have to follow to correct the problem. He gave me a cost estimate up front. The work involved cutting into the drywall in the house at the location of the outdoor faucet. The technician was clean and thorough. Even though a repair will have to be made to the drywall, the technician plugged the hole back up with the cutout drywall so I don't have an open hole in my wall. He showed me the split pipe and described what he would do to remove the old pipe and replace it with the new one. He explained the siphon value on the new pipe and the purpose it serves. When he finished the job, everything was put back into order and I saw no dirt on the carpet (he wore paper booties over his shoes the entire time). I really appreciated the technician's promptness and educating me on that faucet pipe. I also appreciate Maeser dispatch calling beforehand to let me know the technician was on the way. Very professional operation! (I had a coupon that Maeser provided for Angie's List customers which saved me $30!)

VERY WELL . . . SMALL LEAK IN NEW TRAP DUE TO FAULTY MANUFACTURE WHICH WAS PROMPTLY REPLACED THE FOLLOWING DAY.

They are excellent and are very professional. They explain things very well and are really nice guys. They are always available to come out quickly when we call them and we would highly recommend them.

very well-workers were very professional and solved my problem

Excellent, came early and did a very professional job. Tech was very knowledgeable

What stood out to me was the gentlemen was very nice. I ended up not buying a new water heater from them but I felt like he was diligent in fixing the problem. He didn't do any actual work but he did some testing and it concluded that I needed a new water heater.

They did not cut duct correctly. They were personable. They need to pay more attention to detail.

Clean, quick and efficient. Better price than other companies.

They had the unit ordered and install within 3-5 business days I think. In the middle of summer.

It took about a month and 6-8 different people did the work. It was done well and I think we got a pretty good deal for the price. They left the area mostly clean. The bathroom clicked.

It couldn't have gone better. I called them when i noticed water was starting to collect around our very old water heater, and I knew it was only going to get worse. They were prompt, scheduling me the same day and performing the work in a short amount of time. They did a great job cleaning up after themselves, too. I would highly recommend them.

They do good work and I will continue to use them.

They arrived on time and did a thorough job and clean up was done well.

Had Maeser to replace my a/c system 5 years ago. Worst decision I have ever made. Since they installed the system we have been plagued with constant problems from annoying noise to inability to cool or heat the house evenly. Hardware selected by Kurt Hoffman was selected wrong with no regards to the duct or house size. Upstairs unit he has recommended was not needed at all. What he selected for it is too powerful for the installed by Maeser ducts, so when it works it produces a strong air flow making it very unpleasant. System was installed and configured wrong. Maeser has been trying to fix the issues for a year or so until I found and fixed the noise problem myself and found another professional to deal with other problems. Took us all these year's and about 2-3 thousands extra to get the system to the point where it is heating and cooling the house more or less evenly and does not produce annoying noise. I would strongly suggest to look for another company if you are doing anything major with your a/c.