Maeser Master Services, LLC

Heating and Air Conditioning, Plumbing, Water Heaters,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Since 1975 Maeser has provided Louisville area families and businesses with plumbing services, heating and air conditioning, plus bathroom remodeling, improving indoor air quality and more. Visit our Bath Design Studio to get started on your bathroom remodeling project. Additional DBA - Marvin Maeser Plumbing. Award Winning. See website for additional service areas at www.maeser.com.

Business highlights

49 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

Plumbing, maintenance and installation of furnaces, air conditioners, geothermal, bathroom remodeling, design (residential & commercial, aging-in-place), sewer, drain cleaning, water, gas piping, repiping, water heater installation, heat pumps, hot water circulation, backflow prevention, sump pumps, garbage disposal, whole-house generator, humidifiers, electron air cleaners & HEPA filters.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7343 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
9%
3
4%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 26-50 of 343 reviews

Audra G.
01/2021
5.0
drywall
  + -1 more
Cost effective. Very friendly. We had same day service which really stood out to us! THANK YOU!
Description of Work: Great! Very quick, professional. Informative, knowledgeable. I signed up on there subscription model.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeffrey B G.
08/2020
2.0
water heater repair
  + -1 more
Never responded to a quote request. Don't know if it was Maeser or Angie's List.
Description of Work: Water heater replacement
Rating CategoryRating out of 5

Debbie B.
04/2020
5.0
plumbing, air duct cleaning
  + 0 more
Great! Very professional and couteous. I would use them gain!
Description of Work: Outside faucet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from Maeser Master Services, LLC
We appreciate you trusting us with your home, [Member Name Removed]!

Mary R.
04/2020
5.0
plumbing
  + -1 more
Very good. Both times the experience was very good.
Description of Work: Plumbing and other things.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maeser Master Services, LLC
Thank you for your loyalty to us, [Member Name Removed]. We value you!

Nancy M.
04/2020
5.0
plumbing, air duct cleaning
  + 0 more
Great! Very efficient and professional
Description of Work: Unclog drain and replace toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Maeser Master Services, LLC
Thank you for your business, [Member Name Removed]. We value you!

Kevin S.
03/2020
5.0
plumbing
  + -1 more
After requesting a quote on Angie's List, I received a call back from Maeser. They were courtious and quick once I agreed to on the phone for the service tech to come. I recevied a text with a picture of the tech ariving and an approx. time. They arrived and quoted me a what I left like a fair price. They quickly did the work.
Description of Work: Replacement Sump Pump and water main shutoff valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$880

Diane C.
02/2020
5.0
drain pipe
  + -1 more
They were professional and prompt, disturbed as little landscaping as possible, and completed the work quickly.
Description of Work: Fix a leak between home and outside source

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Janet K.
11/2019
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
We were very satisfied. Everything was left clean and they quickly had everything completed.
Description of Work: Installed a new water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Maeser Master Services, LLC
Thank you for your feedback. We appreciate you trusting us with your home.

harry H.
10/2019
5.0
plumbing
  + -1 more
received call 30 minutes prior then received text with a picture of Jeremy - love that concept. Arrived 10 minutes ahead of schedule, showed him and his partner their 'patients' and within 35 minutes all was done. Very Professional - good attitude.
Description of Work: changed flapper valve in tank and shimmed up another

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mike M.
08/2019
1.0
heating & air conditioning/hvac
  + -1 more
Made an attempt to schedule maintenance and was informed about a 5 star plan that required monthly payments. When I asked if I could just pay this upfront instead of making monthly payments I was told this would be an extra $40. I could not wrap my head around how that makes any sense at all so I did not move forward with any service.
Description of Work: Hearing and Air maintenance.

Rating CategoryRating out of 5
value
1.0
responsiveness
5.0


Response from Maeser Master Services, LLC
Mr. [Member Name Removed], thank you for your feedback regarding our 5-star club membership. We value your input and will take it into consideration. Our company strategy is to move to monthly memberships vs annual. We want to ensure that our clients get the maximum value of our membership without any disruption in service. Annual memberships have an expiration date. Our success rates of renewing annual memberships have been less than average despite our repeated efforts to notify our annual club clients of their expiration date. The administrative costs are much higher on annual agreements. Therefore, we charge more for them. Most of our clients also prefer a low monthly payment vs paying one lump sum. Once again, thank you for your feedback.

Robert F.
03/2019
5.0
home remodeling
  + -1 more
This was a big job of completely remodeling an older bathroom with all new fixtures, flooring, lighting and cabinet. Anna Wilson guided us through the process and was very helpful. The Maeser folks who worked on the project were all very professional and prompt. There were a few hiccups along the way with subcontractors but Anna helped with those as well and we were very happy with the outcome.
Description of Work: Complete remodeling of bathroom

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maeser Master Services, LLC
Thank you for the great review. We hope you enjoy your new bathroom for years to come.

Altafay B.
02/2019
5.0
plumbing
  + -1 more
I call them out to repair a leaking faucet but they did not find anything wrong with the faucet, instead they did other things for me. They said that if in the future the faucet would leak again, they will fix it with no charge.
Description of Work: They are supposed to repair a leaking faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maeser Master Services, LLC
Thanks for the feedback.

myrtis C.
02/2019
5.0
plumbing
  + -1 more
My mother believes that we now have a personal family plumbing company. She loved how polite and professional our plumber, Tom, was, and we have not yet had a bad experience from Maeser. In fact, this is the second time we've hired this company. Also, their communication skills are excellent. There aren't many companies in this day and age that send a call AND a text to let you know when they're on their way, but a text profile of our Tom's experience. He showed up, took a look, explained the issue with our toilet, fixed it, and didn't charge us an arm and a leg. He even took the time to have a conversation with my mother (which she really enjoyed). We will definitely call on the Maeser company again if we ever need them.
Description of Work: leaky toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maeser Master Services, LLC
Thank you for the glowing review. We appreciate your business and look forward to being of service in the future.

Sharon V.
01/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very glad I chose this company. They came out on a Sunday without charging me more and did a bypass on the furnace until they could get my new circuit board so I wouldn't be without heat. My technician was Kelly and he was very good and very professional. Everyone I talked to on the phone were also very helpful
Description of Work: circuit board on the furnace went out

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Maeser Master Services, LLC
Thank you so much for the A rating, [Member Name Removed]. We don't charge overtime fees because plumbing, heating and cooling issues don't just happen during the day or during the week. We appreciate you trusting us with your home!

John G.
01/2019
1.0
plumbing, home remodeling
  + 0 more
Tried to get an estimate. Lady on phone kept making one excuse after another on why she couldn't make late afternoon appt. She finally did make appointment and never showed up, never called. Very unprofessional on phone.
Description of Work: Bathroom Remodel

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Maeser Master Services, LLC
We appreciate your feedback and always take our customers' thoughts and concerns seriously. We sincerely apologize for the inconvenience and please know that unprofessional phone etiquette and not showing up for an appointment is not the [Member Information Removed] we do business. We hope you will give us another chance if you need plumbing or bathroom remodeling.

Loren R.
12/2018
5.0
water heater repair, plumbing
  + 0 more
Quality customer service and product. Punctual Friendly Finished the same day
Description of Work: Water heater replacement(80 gallon stainless steel w/lifetime warranty on tank and 10 years on parts).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,450

Response from Maeser Master Services, LLC
Thank you [Member Name Removed] for reviewing our work and we appreciate your kind words. We do our best to make sure your unfortunate situation is as painless as possible.

thad H.
12/2018
5.0
plumbing
  + -1 more
Great, did good job and cleaned up afterwards for Half the costs of other competition.
Description of Work: Cut out old faucets and cut off valves, replace with new

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maeser Master Services, LLC
Thank you for the review.

steve J.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Well, did the work required and did not leave a mess.
Description of Work: Install faucet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Maeser Master Services, LLC
Thank you [Member Name Removed]! We appreciate your feedback.

Jeff G.
11/2018
3.0
heating & air conditioning/hvac
  + -1 more
I joined their maintenance membership for 2 visits a year + discount on parts and labor. The service team arrived on time and said a capacitor was weak and should be replaced. I was quoted $180 to replace a $20 part. I didn't know this until after he left and I looked it up. I have since cancelled my membership and will be looking elsewhere for a service provider with appropriate priced on parts. This was not a special order part. It was something you can get at Home Depot (now I know). Their service team is great, I just wish they had more reasonable prices.
Description of Work: Furnace tune-up

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$280

Response from Maeser Master Services, LLC
We appreciate your feedback and are sorry to lose you as a preferred customer. However, there's a lot more that goes into the cost of our service than just the cost of the part. Other costs include the experienced technician's pay, truck expenses including fuel, insurance and other costs such as tools, rent, utilities, office staff etc. We set our pricing to be as reasonable as possible for our customers.

David M.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
Mark K and Zach L were on time and did a very thorough and professional system check on our furnace and told me that all looked good. I am very confident going into the upcoming heating season.
Description of Work: Furnace pre-season check

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maeser Master Services, LLC
Thank you for your feedback, [Member Name Removed]. We appreciate the kind words and the fact that you would hire us again.

Joe S.
10/2018
3.0
heating & air conditioning/hvac
  + -1 more
Slow response and the labor costs was quite expensive. More than I would have expected to pay for a warranty job. The parts were covered by warranty, but Maeser charged a high premium for the labor. I would have expected them to give me some sort of break seeming they recommended the original unit and did the install. There are less expensive service providers out there and I'll turn to them when I need additional work done.
Description of Work: Replace the compressor in my heat pump/air conditioning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$1,300

Response from Maeser Master Services, LLC
Thank you for taking the time to provide us feedback on the service we performed. We take all customers' comments seriously and use them as an opportunity to coach our team members. That being said, we installed your system 3.5 years ago and although the parts were covered by warranty, we did cut you a break on labor. We had 11.75 hours in this job and also rented and provided two portable units to keep you cool while we waited for the parts. We are very sorry we fell short of your expectations and hope that in the future, should you need HVAC service, you will think of us.

Nicole M.
09/2018
4.0
heating & air conditioning/hvac
  + -1 more
John Day was great. He was professional and polite. He communicated clearly what he encountered and what was needed. I found the pricing rather high, but that’s a reflection on Maeser not Mr. Day. $500 for a cleaning and replacing a capacitor that was probably $30 to make seemed ridiculous.
Description of Work: HVAC tune up and check

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

ted S.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Once the problem was diagnosed a new motor for the blower fan was needed. Unfortunately one was not available on the truck but was ordered, picked up and installed the next morning which was a Saturday. The technician was superb and gave us great hints as to how to improve our air circulation and quality. He took all the time needed to answer any of our concerns. He couldn't have been more professional. In addition the office was extremely professional and followed up with scheduling. We have used other Maeser services previously and would highly recommend them.
Description of Work: replaced the HVAC blower motor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$725

Response from Maeser Master Services, LLC
Thanks so much for the great recommendation.

Carol E.
09/2018
5.0
drain cleaning, plumbing
  + 0 more
Had it cleared & running in a little over an hour. Also added a clean trap to make it easier to clean if it should happen again
Description of Work: Kitchen drain clogged.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Maeser Master Services, LLC
Thank you for the review.

Steven L.
08/2018
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
It was amazing, wonderful and professional, this was tricky because of the granite but Tom did it with ease.
Description of Work: Replace farm sink and toilets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from Maeser Master Services, LLC
Thanks so much for the great review.

Contact information

11101 Electron Dr, Louisville, KY 40299

http://www.maeser.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Fireplaces,
Air Duct Cleaning,
Heating Oil

FAQ

Maeser Master Services, LLC is currently rated 4.7 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Maeser Master Services, LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Maeser Master Services, LLC offers free project estimates.
Yes, Maeser Master Services, LLC offers eco-friendly accreditations.
No, Maeser Master Services, LLC does not offer a senior discount.
Yes, Maeser Master Services, LLC offers emergency services.
No, Maeser Master Services, LLC does not offer warranties.
Maeser Master Services, LLC offers the following services: Plumbing, maintenance and installation of furnaces, air conditioners, geothermal, bathroom remodeling, design (residential & commercial, aging-in-place), sewer, drain cleaning, water, gas piping, repiping, water heater installation, heat pumps, hot water circulation, backflow prevention, sump pumps, garbage disposal, whole-house generator, humidifiers, electron air cleaners & HEPA filters.
Ask for details

Contact information

11101 Electron Dr, Louisville, KY 40299

http://www.maeser.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM