Maeser Master Services, LLC

This was the first time we had hired Maeser Services to handle our plumbing problems. We called them Monday for non-emergency repairs to be performed on Wednesday. Reid arrived minutes after we received a telephone call telling us he was on his way. He was friendly, courteous, and professional, completing the work in a very knowledgeable manner. We also appreciate that he cleaned up what little mess there was and that he wore shoe covers while in our home, removing them each time he went outside to his truck (which I know is a nuisance). A bonus was that Reid was very tolerant of and kind to our dog, who would have helped if he had been allowed to. We received an estimate of costs before the work was done, and an Angie's list discount, and a discount for more than one task performed. We would definitely call Maeser Services again for future plumbing problems.

It went better than expected. The techs zeroed in on the problem and made quick work of it.

Repair was quick and returned furnace to working order. Be prepared, however, for pitch to buy warrenty for future repairs.

I used Maeser to install a new faucet and move the drain for a new sink after having new countertops installed. The company who did the tear-out and install of the countertops accidentally took the top flange that connects the garbage disposal to the sink. The plumber told me that I could not just buy a replacement flange and that I had to buy a new garbage disposal. He sold me a $89 Badger 5 garbage disposal for $307. The cost to install the faucet I supplied was $297. The cost to move the drain was $109. So, $683 (he gave me a $30 coupon) and 2 hours later I have a new the faucet installed, drain moved and a new garbage disposal I did not need. The plumber was very courteous and professional, but I feel I was taken advantage of and forced to buy a new disposal that I really didn't need....I just needed a $16 flange. I would not use this company again.

I call them for all my plumbing needs

The workers were very courteous. I just think this company is very over-priced.

The work was done promptly, as planned, and finished in one day. The on-site plumbers were well-dressed, clean and courteous. I highly recommend Maeser to anyone wanting a quality job dome right.

In March of 2012, I found that my air conditioner was not operating very well, so I called Maeser to come and have a look at it. The technician, Jeff, came out promptly, did a great job finding my screw-up when I replaced my thermostat, and had us good to go in very little time. Full marks. Instead of paying directly for the visit, I chose the 1-year HVAC service agreement, which carries a discount for various services as well as a furnace check up in the subsequent fall. I paid at that time $185 for that service, essentially getting a small discount on a well-needed furnace check-up. In October, John came out and checked my furnace. It was in good working order, but he suggested that one of the parts was nearly worn out, and that it should probably be replaced. For this, I paid no additional charge for the visit, having paid already in March, and about $95 after my discount, for the part and its replacement. I've come to doubt whether or not this was a necessary repair, having had my furnace recently evaluated by energy experts. These auditors helped me to learn that my furnace is very nearly 30 years old, and likely has many parts with no so very much life remaining... They also indicated that some inspections that do not charge enough up front to cover the costs of the visits tend to find things that need to be replaced at a higher rate than those inspections that charge more up front. Is this what happened in this case? Impossible to say. I didn't really think so, since I felt a great deal of confidence at that time in the business practices of the Maeser companay. So where are we so far? Looks like we are heading toward an A rated review, right? A couple of days ago, I received a notice from Maeser, labeled "Maintenance Agreement". There were two copies, and the second copy had written on it, "Return Copy with Payment". The type of agreement is a 1 year HVAC Maintenance, and the coverage period is 3/19/2012 through 3/18/2013. Interesting, wouldn't you say? Looks for all the world like a bill. In particular, the word "Renewal" does not appear anywhere on the form, nor does any indication of service extending beyond 3/18/2013. Fortunately, I've just gone to a paperless document system, so a quick search for Maeser found all of my documentation from the past year, including my receipt for the agreement from last March, and the entry on my credit card statement where the charge appeared. So, I called them this morning to ask about this situation. It turns out that this wasn't a bill! It turns out that this was a renewal agreement, which I am welcome not to pay. But here's what I think. I think they send these unlabeled renewal agreements out to all of their HVAC maintenance contract customers, expecting that some of them will not remember that they already paid the bill a year ago. If some of those individuals send in a new payment, great! If they find out at some later time that it is a renewal, and that they just re-entered into a HVA maintenance program for a second year, a service that probably only needs to be done every three years or so, well that's just too bad, isn't it? And probably many of those that respond would just forget about it, since it is very clearly (to the receiver) a bill for services rendered in the past. Closing thoughts: Maeser's techs seem to be very competent. If you have money to burn and you want same day service, by all means, call these guys. They will flat get it done. But, baby, you are going to pay. And, you are going to become involved with a business that is engaging in a least one pretty shady consumer practice, which should cause you to worry (as it does me) that they might be willing to engage in others that can't be detected by proper record keeping.

The spigots in the laundry room were corroded and leaking. The outlet box was also a mess, the box was lose in the wall. The spigots were loose in the box and the cover kept falling off. The technician was prompt, courteous and explained everything to me. He wsa very fast in completing the work, and the work he did was excellent.

I called on a Sat,, they returned my call quickly and sent someone over in about an hour, I showed him what was wrong and he corrected both issues and was done in just about an hour. Very nice, prompt, clean, and professional.

They were highly professional, personable, and did a great job. I was very, very pleased with the work that they did and how they did it.

There were no problems; everything went perfectly

The job went well overall. I would use them again.

The team was very professional, and they were very thorough in placing a tarp to catch any debris. Very polite, explained everything that they found and what it would cost to replace.

Came in on a Saturday w/o extra charge, did some tweaks, only charged me the run fee, nothing extra. Very polite, used booties, will use again

We have an old American Standard toilet that we wanted rebuilt. Other companies had told us it could not be done. Maesers serviceman arrived on time, told us he could do what we wanted and in a little over an hour had the work finished. He was professional, clened up and we felt the price was fair. We will be using him again.

He arrived right on time and checked the heat pump and furnace. He serviced the units and said they were fine. I signed up for the yearly maintenance plan I'd heard about and He counted this as my 1st appt. of the plan. Very professional and courteous.

The only thing that bothered me was one of the workers was wearing his booties outside and then going in the house and tracking dirt all over as it had been raining off and on all day. Otherwise they were very nice and very professional.

They arrived on time. Put on booties to protect my floors. Inspected old water heater and began disconnecting it. A new one of the same size was installed. Area was left clean. New water heater works well.

We called them to replace our hot water heater and was given a price of $650 installed. When they got here they said it would be another $300. because it was little hard to get out. Also an additional $65 for the service call. We were not told this when we called and we did not have the service performed.

My original water heater was leaking from the bottom, so I called Maeser to have them inspect it. The technician was thorough in his troubleshooting and located the source of the leak. He advised me that the water heater was starting to fail and would need to be replaced. He provided several different options with price quotes. I told him I would review the options and call back to setup an appointment. What I discovered the next morning as I was getting ready for work was that I had no hot water. I went down to the basement to discover that the pilot had not been restarted after his inspection. I had to restart the pilot and wait for it to heat up. I called back approximately 1 week later and was given an installation appointment for that Saturday. I had spoken to the person scheduling the appointment and asked a question about warranties - did they offer only a six year warranty or was there any heaters that came with a longer warranty? She said she would check on this and get back to me, but I never heard from her. That Saturday, the installers arrival time was 45 minutes to an hour later than what I was told to expect, even though I was the first call of the day. Once they did arrive, they were very efficient in the removal and replacement of the water heater unit. I also asked them to check that our sump pump in the basement was working properly. It was determined that it was not kicking on automatically when the water level reached a certain point. The technician told me what needed to be replaced and the cost involved. I authorized them to perform the work. The final price on all repairs was what was originally quoted, so there were no surprises. Since the work has been completed, I have not encountered any issues, and the unit has been performing to our satisfaction. .

In every case the service was prompt, friendly and efficient. The dispatcher was courteous and responsive, and the servicemen took care of the immediate need without unnecessary other service or expense. When a repair was needed it was thoroughly explained. After the furnace service the serviceman recommended a humidifier setup and explained its benefits on air quality. I declined to do that at this time but may consider it in the future. (He also left me with a couple of little rubber duckies which made my dog happy!) I was quite pleased with my overall experience with Maeser and would not hesitate to recommend the company to others.

I called Maeser at about 4:30. At 5:00 they called to tell me they were on their way. At 5:10 he was here and did the work. He left by 5:40. In fairness to other customers, I should mention that I live very near Maeser's headquarters in JTown. I was really impressed by their speed and customer service. I used the Angie's List coupon, so the price paid reflects the $25 discount. I would definitely call this company again.

Promptly came out to give an estimate on replacing our powervent hot water heater. Their estimate was 600.00 less than previous two estimates from their competitors. They had the type of hot water heater we needed on their truck. They immediately got busy and less than 3 hrs later we had hot water. The were very professional and cleaned all their mess. Absolutely will use again for any plumbing need.

Serviceman came sooner than was expected which was a pleasant surprise. He was very courteous, knowledgeable, and professional. After getting the details about needing the toilet replaced with the one already purchased, he gave a sritten price quote and then also a price quote that would include replacing the old turn-off valve and tubing attached to the water pipe. The price for all which included the toilet replacement and valve and tubing replacement was a fair one so he began work immediately. Worked very efficiently and even completely cleaned the area after the old toilet was removed and then cleaned again after the new toilet was completely installed. Very professional job. My wife and I couldn't be more pleased. Recommend Maeser Master Services very highly!