Maeser Master Services, LLC

It went extremely well. In fact he was done in about an hour and a half. He told me that the reason the cost was so high was because the standard for rebuilding a toilet was an hour for each toilet. Maybe the standard needs a look, since he, admittedly a very talented and experienced plumber did them all in 90 minutes. I figure the cost for each toilet was maybe $20, so he made more than $300 per hour. Good work if you can get it. I'll shop around better next time, but I think the work was high quality, at least no callbacks yet.

They did a good job. The salesman that came was a nice man. They do work for our church.

It was great. They were cordial and on time. I had no issues.

The technician was super nice and super professional. It was the type of job that could try one's patience because once he replaced the valve and thought that would do the trick, he realized that wasn't the only problem. He ended up having to take the faucet completely apart but he got it fixed and it works great now. This job took longer than expected but he didn't up the price on us and he explained everything very thoroughly.

Maeser's estimate took nearly a week to get back, where the other two came back within a day or two. Maser's estimate came in significantly higher than the other two estimates ($9,000 compared to two estimates in the $900 neighborhood), so I responded with a request for clarification. I assumed they had greater familiarity with the house or had included additional work, and wanted to be sure I factored in such considerations. I have received no response from the estimator after nearly an additional week. UPDATE: It is now mid-March 2015 and I have not heard from anyone at the company, or seen a response from them on Angie's List. I remain disappointed with them.

The servicemen arrived promptly and isolated the problem. They were able to thaw the frozen pipe to my washer quickly and gave me advice on how to insulate the pipe in order to prevent future freezing problems.

After waiting for hours for a plumber my home warranty company wanted me to use (they wouldn't answer my repeated phone calls) I convinced the home warranty company to allow me to use Maeser. Water was leaking continuously out of my dishwasher (which is also in need of repair) and we were unable to shut off the water supply to the leaky dishwasher. The shut-off valve was not working. Maeser replaced the valve. After I called Maeser, the plumber was at my house within 15 minutes. The repair took maybe 10 or 15 minutes. Very professional service.

John was on time and very curtious, he provided excellent insight on the condition of our HVAC system. We were very pleased with how quickly they were able to come out. We would happily recommend Maeser in the future.

Appointment was able to be scheduled quickly even though this wasn't an emergency. He showed up on time, quickly identified the lack of glue on a joint of the drain pipe that was leaking. He also offered to fix the mount of my disposal (which has been on my TODO list forever). And he did it all very fast and well!

They did our whole house and it took them three or four days, but they were able to keep water flowing in certain parts of the house without having to shut down the whole house. They were clean, they didn’t trash the house. They put on gowns and robes and they were here every day and got the job done fast. It has been maybe three years and we haven’t had a problem once since they left. They added spigots on the front and back of our house and they redid some of the internal staff at no additional cost.

It was fine. They found that my unit was older than dirt and recommended replacing it. The company sent 1 tech.

The Maeser technician gave me an estimate of $1,398.00, and said it would take two technicians 5-6 hours to complete the work. I thought this estimate was outrageous considering the minimal amount of work involved, and called Dauenhauer Plumbing for an estimate the following day. The Dauenhauer technician priced the work at $429, and one Dauenhauer technician completed it in 2 hours to my satisfaction. Additionally, the Maeser estimate cost $69, and the Dauenhauer estimate was free. I can come to no other conclusion but that the Maeser technician intentionally padded the estimate with $900 in additional materials and labor that he knew I did not need. While I believe that Maeser would have performed the work in a professional manner, its $1,398 estimate was more than 3 times the amount it cost to have Dauenhauer complete the work. The price discrepancy resulted from the Maeser technician's claim that I needed to have additional cast iron pipes replaced (that is, the pipes into which the "closet bend" flows), whereas the Dauenhauer technician left the existing cast iron pipes in place. The existing cast iron pipes are in excellent condition and we could discern no legitimate reason why the Maeser technician wanted to replace them. In my view, Maeser was simply trying to rip me off.

It was alright. Frankly I thought their services were kind of high. They came very quickly after I had contacted them. The people that came out were courteous. They sent 2 plumbers out to do a plumbing job that one could have done. There was an extra $320 on top of the Big Deal price. Then $386 for plumbing which I thought was pretty high. I thought the plumbing was completely out of line for what they did. Some aspects were good, some were not.

Well. Thought they would of cleaning things, but soon realized it was only a check.

They are wonderful. We have a yearly contract with them. They are johnny-on-the-spot to do all our maintenance. Our other furnace was over 15 years old and we wouldn't have been able to keep it that long without all the maintenance they did. We didn't have to spend a lot. We had a freon leak and they couldn't find it. Freon is getting to the point that you can't buy it. They gave us different options and we went with the best one for us. They advised us. We were very pleased with them. They did it in a timely fashion and did everything they should have. Their timing was a little slow. Their service guys were punctual and here when they said they would be.

The man arrived on time, told me what needed to be done, went back to the shop to get the water heater and had another man meet him at my house as the unit was in the attic. The whole thing took about 2 hours and they did it on derby day. I used my coupon. They were friendly and professional. This is the third time I've used this company and have always been very happy with them.

They came out honored the warranty and fixed the problem. They were excellent and backed their product!

I'm not saying they are dishonest, but I asked for an estimate to run a gas line for my new gas range. Their estimate was $1,365. I had two other large plumbing companies quote the same job....Both came in at around $400. Seems like they are grossly over priced.

They sent 2 teams and both arrived very timely. The 3 gentleman were very service oriented and worked quickly to get the job done. Would definitely recommend these guys.

One of our patio home bathrooms was recently converted to a handicap shower with extensive stainless steel safety hand bars.and custom ceramic tile. The custom hand shower apparatus that was installed two months ago by the remodeling firm proved to be cumbersome and somewhat unsafe due to the possibility of the water temperature control valve being accidentally turned to hot. Maeser inspected the situation and recommended a Moen slide-bar hand shower assembly. That same day they procured the assembly from a plumbing supply house and installed the system. They also adjusted the water temperature to prevent excessive hot water temperature. As with the Maeser air conditioning crew that was at work yesterday, the two Maeser plumbers exhibited high professional standards. My feeling is that Maeser prices may be slightly high, but the service they provide is worth the cost.

Maeser is no ordinary air conditioning company. A sales person visited our patio home to assess our needs and to determine which units were required to provide service and comfort. Once that assessment was completed, he scheduled the actual installation within two days. The technicians wore protective foot wear when entering the patio home, and were neatly dressed in blue Maeser shirts with the Yellow Duck logo. From start to finish the work was done in a superb professional manner. We are signing up for their annual maintenance plan to protect the Bryant AC unit and the furnace. A great deal of thought and execution and choice of employees has gone into this company. It really shows.

The technician did a great job cleaning and tuning up our furnace. This was done for a house recently purchased that had been vacant for over a years. Maeser was hired to clean, fire up, and inspect the furnace, but it turned out that the furnace a thermostat problem as well. They sent a second tech out at no charge and he found the problem, which was a wiring issue inside the furnace itself. I would definitely recommend them for heating and cooling service.

Appointment was set up . They were on time and the furnace was installed. Everything went smoothly.

Price was high but they did come out in middle of snow and ice. I would recommend them.

Two technicians arrived at 9AM on time and finished the installation at 11:30. Fully tested the installation for leaks. Wore booties over their shoes to keep out dirt. Cleaned up all debris.