Louisville MaidPro

They are thorough, pleasant. The management is very professional Fabulous

They did a fairly decent job, but not as thorough as I had hoped. I wasn't available to see the property until several days after the cleaning, so I didn't have the opportunity to ask for service under the 24 hour guarantee.

The first time not satisfied, notified. Second time, not satisfied, notified. Third time they didn't show up.

I think they charged $125 a week. My current person charges $100 a week. I thought their price was a little high that's why I'm giving them a B. Everything else was fine. If my current person had to go, I would probably call them back. They were very nice. The only reason I really switched was because my new person was able to give me a Friday cleaning versus a Wednesday cleaning. I wanted cleaning near the weekend, not in the middle of the week. Because I had hired them primarily for a surface cleaning, they did the bathrooms really well, the kitchen was done really well. They did the baseboards and that type of thing. If I asked them to clean the vents, they would clean the vents. If I said hey, check for cobwebs this week, they would get the cobwebs. It wasn't like a routine where they said, oh yeah, we did cobwebs. That was usually a team of three people that came.

Consistently missed areas even when told them and after a few weeks started to see build up in bathrooms and smells. Not sure they were using any cleaner or actually doing more than just wiping down.

unknown

Broke items in my home, offered no apology, or replacement. Charged price more than expected.

I have been using MaidPro of Louisville for several years. They are dependable and very responsive to any special needs or requests that I have. The service provider does a thorough job every time. In the event an area is overlooked or "missed" I provide feedback to the office and am contacted quickly about options for resolution. They bring their own supplies and work quickly to complete the job. Their staff are employees which means I don't have to worry about insuring an individual or accounting for potential payroll issues.

The person who does the work in our house is a very nice person, and she works hard. Everything about them is very good about their availability. Their responsiveness is excellent. The cleaning that we get is very good. I am not sure what exactly the administration runs under. The price is very competitive but it is not cheap. She is very punctual.

I had a coupon and only paid half of what they usually charge. I don't use them all the time. I give them high ratings and will continue to use them in the future if needed.

They are the worst house cleaning people in the world. The prices are pretty exorbitant. They were very courteous when you call them. I think they clean as well as they think they do. But, I don't think it's as good as they say it is. I saw some things that were a mess. They just don't do a thorough job for that amount of money. They say that they do certain things and then they don't do them. They have a 49 point checklist on line, but they don't do all of it. So I guess I would say they don't do what they advertise.

Generally it is a good experience. We have three or four different people that rotate through; some of them we have an excellent experience with and everyone has been good. I believe they are a chain but the folks we deal with are in Louisville. I will use them again in the future.

I used MaidPro on one occasion after receiving a special promotional offer from them for 4 hours of cleaning for $89. I have a fairly large home and I knew it might take longer than 4 hours to thoroughly clean the entire home. I didn't want to spend more than the $89, though, so I gave them a priority list and asked them to clean the items in order and get as much done as they could in 4 hours. They sent one maid and I gave her the priority list. MaidPro provides a checklist of items they will clean in each room, so I used that as my guide and told her which rooms to clean and which items on the list I did not need done (dusting blinds, etc.). I was not at home for the entire time she was cleaning. When I returned home, she had finished and was gone but she had left a checklist with items checked off indicating what she had done. Unfortunately, many of the items she had marked completed were not actually done. I did not expect the entire house to be cleaned, but I did expect one item on my priority list to be completed properly before she moved on to the next. Instead, it seemed she had done a half-way job on everything. The kitchen counters were not thoroughly cleaned, fans were not dusted, the floors were still dirty in spots, etc. I was very disappointed and I had to go back and clean many areas myself. When I called to complain I was informed that there was no way they could thoroughly clean my house in 4 hours. I explained that I had not expected the entire house to be cleaned, but had expected each item on my priority list to be completed properly before the maid moved on to the next item. I was told that I should have been home when the service was completed to guide the maid (even though I was not told this when I scheduled the service). She did admit that the maid should not have checked items off the list that she did not actually complete and she said this is against their policy. She then offered to have a maid come out and "make it right" and said she'd split the cost with me. I was not inclined to spend any more money with them, so I declined that offer.

THEY DID A GOOD JOB BUT IT COST TOO MUCH. THEY CLEANED ALL THE AREAS I WOULD HAVE CLEANED. THEY WERE FRIENDLY. I WOULD PROBABLY SAY THAT THEY WERE TOO EXPENSIVE.