KY Energy Pro

Everything went great from start to finish. The new ductwork is working fine.

We got four bids, all for Trane equipment, and selected KY Energy Pro based on best price, $9,400 for a 20 SEER A/C and variable-speed blower system, and reviews. KY Energy Pro was the lowest bid by about $600. Summary: the price was good, installation poor, response to our only service call was good, response to all other issues non-existent. I don’t recommend them. Details below: 1. Installation was very sloppy. They didn’t clean up – there were loose screws all over the floor, the drain tube was installed at an awkward angle, and they didn’t tape any of the joints between the air ducts and the furnace or the furnace and condenser. The installer said someone would be out to inspect in the afternoon but no one came. We called them the next morning and they sent someone to clean up and tape the joints. I had the strong impression this would not have been done had we not called. 2. Our old furnace had a brand new blower in it (less than a week old). We were told the blower would be brought back but it never was. We called repeatedly and asked about this and were given various reasons (person was out of town, new owner, etc.) but never received the blower. 3. The thermostat reads 2 degrees high (compared to several other measurements). We were told someone would come out and fix it and no one has. 4. We had a problem with the air conditioning not coming on, or coming on after a few minutes and running for 1-2 minutes, not even enough for the blower to get up to speed, then shutting off. We called and KY Energy Pros sent someone out the next day and fixed a loose connection that resolved this problem. 5. We were told that our Nest thermostat would cause the blower to run backward and that we couldn’t use it with the new system. Based on this we bought the much more expensive ($400) Trane thermostat which has a poor touch screen, an unintuitive interface and does not allow the temperature to be set via an app. We called four or five times over a period of months and asked for a copy of the technical bulletin or other information that indicates that this is a problem with the Nest but have never received anything. 6. When the air conditioning is on there is a rattling sound, like some kind of plastic or foam parts rattling around in the furnace or in the ducts that can be heard from the master bedroom.

Terrible! I had my air conditioner installed 18 months ago by a company that is no longer in business (owner retired). I was having an issue so called to get a quote. The unit still under warranty. Technician came to home, did not introduce himself, barged into my house to Che k the thermostat and then went out to check the outside unit. He came back and told me the compressor needed to be replaced and told me it would cost $2250! When I asked about it being covered under warranty, he explained that it was. The fee was for the labor cost! I, obviously, said this was ridiculous and he told me any other company would charge the same and shrugged his shoulders. I decided on getting a second opinion and am glad I did. I found another reputable company who agreed with the assessment but completed the work for $900.

The sales rep was very professional and did not up sell us. They addressed both the heat pump issue and insulation concerns. The technicians performing the work were very professional and did a good job. There was a small issue after install but they came out the next day and promptly corrected it.

Couldn't have gone better. I started off with Brandon coming over to survey my attic. He reviewed with me area's of opportunity to address both a shortage of insulation, but also sealing of various junction boxes and other areas. He was very professional and not sales pushy. We scheduled the job and the 2 workers who showed up were also very professional. They laid down protective tarp on the floor in the house while they accessed my attic and crawl spaces. When they were done they offered to show me all the work and walked me through what they did. They then cleaned up so well you couldn't tell they were there. Highly recommend!

I like dealing with smaller companies, the service is way more personal. They were a few hours late for the appointment but only because they couldn't find some parts. The estimating process through to the installation was handled very professionally and efficiently. Their prices were way more in line with what the effort called for than anyone else that gave me a bid. I will definitely use them again and recommend them to others.

The technician (Chris) that came to service my unit was friendly, professional and immediately jumped into action to identify our problem. Chris was so diligent in his inspection that he noticed I had 2 wires that were installed incorrectly by a previous well known company that had serviced my unit 1-2 years ago. Chris said that the crossed wires were causing power surges that ultimately ruined my capacitor. Had Chris not found this error, I would have been looking at a bill of over $1000 for the repair or $3000 for a new unit. Chris was honest, thorough and quick. Within no time Chris had my part replaced and my air back on at a fraction of the cost. Thank you for everything Chris! Your work ethic means the world to my family and I. I recommend KY Energy Pro to any and everyone with HVAC needs.

KY Energy Pro saved our home ecosystem. I highly recommend them. The owner, Brandon Glover, is a licensed energy analyst and comes recommended by LG&E, so he understands how to address the entire ecosystem of the house. He also has the crew to do more than switch our an air conditioning/furnace unit. Visit his website. KY Energy Pro is adding to its offering of cutting edge services all of the time. Our problems began after we purchased a brand new air conditioner and furnace from a different contractor. Fast forward 18 months later, and the air conditioner quits working in July. The contractor that installed said that there was nothing that could be done since it was a year past the sale, and sent in a tech that couldn't identify anything that was wrong with it, although the unit couldn't cool the house down below 90 degrees. When the salesman called to sell me a new furnace, I was experiencing severe buyer's regret. On a whim, I scheduled an energy analysis with LG&E to get a perspective from someone with no dog in the race money-wise, and found out that our home was as inefficient as an old, Victorian house you would find in old Louisville. I needed new ductwork, insulation, and my furnace/air conditioner fixed. Needing a contractor that could address all of my home ecosystem issues, Brandon Glover at KY Energy Pro was recommended to me--and his team was awesome! Brandon identified a couple of serious problems left by the installers of the original air unit: the furnace was not on a dedicated circuit breaker, and the furnace installed was meant for twice more square footage than our home had. It was discovered that this was meant to compensate for the collapsing ductwork embedded in our concrete slab--a problem that the original contractor did not want and could not deal with. Long story short, KY Energy Pro swapped out our furnace for a more efficient one (free of charge with warranties attached) so that they could install ductwork in the attic with air flowing in the right direction (up instead of down into the slab). We also had them insulate the roof deck as the LG&E energy analyst recommended to ensure the new ductwork was optimally enveloped. In the middle of getting all of this work done, we ran into other problems (electric, gas, and water) which Brandon does not handle, but I cannot emphasize enough how flexible KY Energy Pro is about working around other contractors. Where other contractors might rush to get their piece of a renovation done, Brandon and his team waited patiently for necessary repairs to be performed in order to safely solve for our air system problems. Since the KY Energy Pro work was done, our home is more comfortable and our bills have never been lower. Brandon and team deliver an exceptional customer experience--the Disney customer experience of air flow. Do not hesitate to bring on Brandon at KY Energy Pro to address the wellbeing of your home!

Kind, friendly, and very helpful in guiding me through the admin. process.

They added freeon to my air conditioner and they did an excellent service. They are very knowledgeable and they actually trained me of what is required.

KY Energy Pro installed the HVAC equipment in our new home last year.

I feel disappointed by several things. 1. Level of care for house and clean up from their work. I asked specifically about whether I should cover/drape/move things and was told no. The first day I came home after they had been working and every possible surface was covered in dry wall/plaster dust. They had not covered anything before starting to cut into walls. Art work, linens, carpet...even my toothbrush was full of plaster dust. They also used my personal vacuum cleaner to try to clean up, which resulted in a clogged filter. Every time they have been here since, I have needed to clean up after them (handprints on walls and ceilings, plaster dust...). 2. Breakage. I have unfortunately found a couple of times when picture frames must have been knocked off walls during their work and were cracked. One was stuffed behind a door. They did not say anything to me. I live alone so there is really no one else to blame! 3. Miscommunication. The new system went in the attic, through a makeshift access door. They had said they would frame out the access door but never have. It has to be unscrewed every time. I later asked what I needed to do as far as filter changing, and they had installed a system where the filter is supposed to be changed every 1 month. They hadn't thought to discuss this with me (there are other choices). 4. It didn't work! The system was installed in the fall of 2014. Initially the cooling mechanism seemed to help (though might have been just the fan). In the winter, it did not seem to help much to heat the upstairs. By Spring of 2015, it was not working at all. Like something went horribly wrong with the wiring or something (according to the first workman, it was not cycling at all). I have had workmen out multiple times now. I now stay home from work whenever they are working since it has gone so poorly in the past, so I am missing work. It is supposedly fixed now. Overall, my electric bills were higher over the winter this year than the previous--so I am not sure I am really saving any despite all the changes and insulation. The main person I have been working with seems overall nice and trying to be helpful. I believe he knows about all the things that have happened, though he generally sends out other people and has not been here himself. However, it has been a very frustrating experience overall. I have not been offered any compensation for all the stuff that has happened. I am calling the office Monday to discuss and might hopefully be able to have a more positive ending to this story. I am a single woman, so trying to deal with workmen is never a favorite thing, but I feel that so many negative things have happened that I need to stand up for myself since they are not offering anything.

It has been about two weeks, and I have yet to hear from them.

Being new homeowners and warned about the age/condition of our furnace by our home inspector, we wanted to have an expert come in, completely expecting to be hard sold on a new unit. Technician was extremely professional, gave us a realistic expectation of the lifespan of the unit and priced some of the new fangled energy efficient units for us that we are considering in the future. We will definitely use their services again.

Excellent service. On time, very professional, and spent the time necessary to thoroughly complete work. Excellent service.

They did most of the service as prescribed in the deal, but the technician neglected to replace the furnace's filter. I've tried calling the company at least once about this issue, but it hasn't followed up with me.

Technician was courteous and helpful in explaining what he did and the condition of my Furnace/AC. He did not try to convince me that the unit was in bad shape and needed repair or try to sell me a new unit.

The Heating service in Fall last year went okay, but I faced some issues when scheduling the Air service this year. First, when I contacted 'Steve' as mentioned on the agreement, he never responded back. Then I came to know that Steve has left the company. Then I contacted the company directly and asked for an immediate appointment. Even though i was supposed to have 'priority scheduling' per my agreement, I was given an appointment after 7 days (what a priority!). And then, no one showed up! Now I'm calling to figure out what's going on.

They were unable to install the humidifier to my furnace.

The techs have been great. They came out first to give me an estimate and to make sure that my house could accept the unit. When they came out, they showed me that there was a wall in the way. I was able to cut a hole in the wall to make room for the humidifier. They were neat and professional. We worked out a time that worked for both of us. I kept turning up the humidifier and it wouldn't work. They spent at least 4 hours working to make it work. He had a meter showing that the humidity was going up in the house, but we hadn't allowed it to cycle off/on. I've been thrilled with their service and responsiveness but I'm disappointed that the humidifier hasn't worked. The techs are always respectful when they come and they come with all their tools. If they can't make the appointment time, they'll call -- however, they're typically right on time.

The service turned out good. There were no additional costs.I t seemed like the guy cared, and he wasn't pushing to up sell some product, he was honest.

The provider was professional and called before arriving, but the serviceman had no idea what the Angie's List deal was supposed to provide. I was promised a return visit to complete the job with a new filter and free carbon monoxide detector, but they never came back. I even received a call from the owner on their promise to return. I had used this service before and was completely satisfied, but when I called again after a pipe issue (not through ANGIE'S List), I was told from the receiver of the call, that the business has been sold. In other words, I am not sure the viability of this company. I will not call again.

It was good once we got them out. It was hard to get in touch with them. They did a great job and the guy was friendly. If we need anything again, we will definitely use them. He did apologize for it taking so long to get back to me. We will call them again.

They were very responsive and professional. Jeremy did the check explaining things as he went. He found some issues that he addressed and other issues that I may address at a later date as they were not critical. I kept his business card and will now use this company as my service provider for future HVAC issues.

Everything was done fine my system was just unable to accommodate a humidifier.