Kentuckiana Re-Bath

I went to Lowe’s looking at vanities and tubs as well as lighting and flooring for my exciting project. One of the Lowe’s employees in my local store in Campbellsville gave me the Rebath brochure and told me that is the contractor they now use. For some history, I had completed and still love a kitchen remodel done by this same Lowe’s store in 2017. I spent about $20,000. 00 on that project. So, I called the number on the brochure and scheduled the sales call. Big mistake. This is not a contractor who works with you to design your dream project using Lowe’s products. Oh no, I was up sold (my bad) to a $18,000.00 walk in tub. This took my budget for anything else to be done in my bathroom. I was told that changing the size of my vanity, for example, would “not work”. I now have a very expensive walk in tub with a shower head that is not what was promised when sold. My husband told the salesman that he wanted a “rain shower” head. No, we just have a shower head. But, it’s a good thing that we do have that because our hot water heater can’t fill this tub with warm water. So, basically, I have an $18,000.00 shower that is a very small space. Water also runs off of the edge under the shower head all the time we are using it right to my old flooring that I was unable to replace. This is causing a soft spot in the wood and I’m certain will be very concerning in the near future. I tried to cancel my purchase before any work was done but I was told that I could not because it had been more than 3 days and that my tub was a “special order”. That’s not true, he showed me the brochure that he ordered it from the night that he was in my beautiful kitchen for about 4 hours. It did not require any special sizing or changes, it came straight from the listing. I called when I realized that our 40 gallon gas hot water heater couldn’t fill it and the salesman told me that he would have a plumber get in touch but that call never came. It has been about 9 months now and I am just sick that I ever heard the name Rebath. Do not do business with these people.

I was leery about going with a company out of Louisville since I live in Lexington but the reviews here were mostly good and I wanted to hire a bathroom specialist, not a general contractor. The designed failed to show for the appointment because they wrote my number down wrong. I also never received an email confirmation (I looked in junk mail too which I clean out daily). When I made the appointment, they were clear that both house-owners had to present at the appointment. So, we were ready and waiting for over an hour, having re-arranged our schedules to satisfy their request. The designer should have come to the house and knocked on the door. They were apologetic but that is insufficient. If they had offered someone to come today, I would have been satisfied but the earliest was Wednesday and they start late (at 10am). The message is, stay local.

I had options laid out for me very clearly. They were so great about making it work in such a small space. I also have an old house which always comes with surprises and they handled everything professionally. I am so happy with the new bathroom and it feels SO GOOD to know that all the underlying damage also was fixed in one swoop!

We couldn't be happier with the service we received and with the product itself!!!

We were very pleased and would definitely hire again.

Install was professional, cleaned up well. in 3 months we had some caulk peel and they came out that week to repair the caulk. Looks professional. cleans easily. affordable

The actual price was not clearly expressed. Ended up a little on the expensive side. However, the installers were very punctual, professional, and did a good job.

Installer arrived on time and did very good work. Job was completed in three days (only needed to do about 2 hours of work on third day). I really like Re-Bath product because I love the look of tile, but I hate grout. Our shower looks completely like tile, but without the grout! Our shower will continue to look like new for years to come! I feel like I'm showering at a resort or spa every morning.

I called Kentuckiana Re-Bath on 4/21/2015 to set up an appointment for some estimates and options on remodeling my master bathroom. We set the day and time as 4/27/2015 at 6 pm and the person that I was talking to requested that me and my wife be present at home for the discussion. We agreed. On 4/27/2015 we were at home waiting for someone from Kentuckiana Re-bath to arrive. After about half an hour past the agreed time, I called the office to see if the salesperson was held up. The lady that I spoke with asked me for my contact details and said that it was likely that the person was just held up at another appointment. She said that someone would contact me shortly. No one did. I don't know about the quality of work done (their reviews seem decent). I can understand someone being delayed for an appointment. These things happen and is very understandable. However, this company made no attempt to reach out to me even after I called them and asked them to. They completely wasted our time. If they are this unresponsive and unprofessional for a sales call, I can imagine how they must be during or after the work.

The employee was timely and professional in gutting the flooring, bathroom floor and wall tile, as well as the cabinet and installing new floor tile, the Rebath wall system and the new cabinet. The job took two days to accomplish..

It went very smoothly from beginning to end. Eddie did a great job and was a pleasure. Everything was cleaned up daily (it was a three day job). I would definitely recommend this company. I am very pleased with the finished product.

The experience with them was not very good. I would not recommend them. He came out once to make us buy stuff. I had bought a big deal for them to come out and evaluate everything. I didn't care for the product line, and I didn't care for the presentation. It was more of an advertizement. He was on time.

It went great ! They showed up on time....Which for me is a big plus ! They had the bathroom done in one day and they cleaned up inside and out. The two men that came to house were very polite and informative, they did a great job turning my old gold and white tile bathroom that was extremely outdated, to a room I love !!

Re-bath did an excellent job. Workers did entire scope of work in 4 long work days. Showed up on time and were always very professional and courteous. They also were very tidy. Their work looks good and functions great. We are very pleased!

The whole process went better than expected.

the first installer was very rude and unprofessional, left a number of things undone and wanted me to sign the papers and give him a check for the work, the shower leaked ,the sink leaked, the vanity was put in crooked and not even attached to the wall, the sink drain leaked, the new toilet is to close to the wall the top, doesn't fit right, was suppose to take one day turn in to over a week, the second installer came out and fix the problems , he was very professional, fix everything right , rebath uses a lot of caulk on the surround walls, not one piece, wish I would have got someone else to do the job. a lot money for surround walls you can buy at lowes or home depot. hope they honor the warranty ,we will see updating my review after posing my review here rebath call the next day , came out three more times to fix all problems. did stand behind there work even though we had so many problems, rebath did fix everthing, thanks Katie.

Kentuckiana Re-Bath remodeled our bathroom. Our Jacuzzi tub was converted into a large walk-in shower including shower doors and fixtures and our shower was converted into a closet. Cindy was our consultant and she insured that our project proceeded in a timely and efficient manner. Cindy came to our home and spent several hours helping us plan every detail - the styles, materials, colors, fixtures, shower doors, and any other aspect involved to ensure everything would be perfect. The specialists who did the actual work were professional and courteous and also a pleasure to work with. They tore out the old tub and shower and installed the new shower and closet in a timely and efficient manner. We are extremely delighted with both of them!! The material used in the shower is unique and not only looks beautiful it is very easy to maintain. The closet is perfect and looks as if it had never been a shower. Cindy did follow up phone calls and a home visit to ensure we were satisfied with every detail of our project. Also, any questions or issues we had were addressed and solved within 24 to 48 hours. We would highly recommend Kentuckiana Re-Bath for their quality of work, reasonable pricing, and professional employees.

Scheduling was prompt; they were out within a few days. We discussed a bathroom remodel and they kind of drew it out while we were going through the consultation. It was not the type of work I wanted done so I went with a different provider for the remodel. However, they did an excellent job with the consultation.

It was an Angie's List Big Deal that I purchased. It was good work but I think we paid top dollar because of the way it was set up. I would recommend that you get a bid on in dealing with these contractors. The bid I got from them was sort of an open end thing. The job was done fast and good, but I think we overpaid. I have no criticisms about the work. It was how we paid for it. We should have signed a contract before we started it. Somehow we got the inspection and before we know, we were into it. I think we paid more than we should have. I will probably use them again but I would get a design contract first.

The woman who came was very helpful and efficient. However, she told us estimates like this were usually free, and that she could give us more off the purchase with some special deals she had. That made us a bit frustrated that we had spent $49 but, okay, whatever. The quality of their products seemed very good. She was a very effective and knowledgeable sales-person, and very helpful. Not high pressure but not laid-back either. We decided not to go with them because it is only a few thousand more to go with a full remodel, which is more desirable to us in this case. But if the price had been substantially lower, I think we would have been very happy with their products.

The deal was just what I needed, design consultation for a kitchen. However, provider seemed surprised when he saw my kitchen has been completely gutted and I needed layout ideas. He said he only provided cabinet suggestions. He was very nice about it. Just seemed the ad didn't match the service to be provided. Thanks.

I did talk to Re-Bath and got a quote of a minimum of $5000 to replace one bathtub. I was able to find another contractor to gut and refinish the entire bathroom for that same price.

Re-Bath of Louisville contacted me immediately after I purchased the coupon for consultation with plans for kitchen or bath. Someone from a partnering company came out promptly and measured and photographed the kitchen. About a month later I called to see why I hadn't heard back from anyone and still have had no answer.

I purchased the deal thinking that I would get some good advice and information about remodeling my kitchen. When the company called to set up the appointment, I told them what I was planning to do; taking everything out of the kitchen, taking the walls down to the studs, redoing everything and bringing in new walls, floor, cabinets and appliances. At that point, nothing was said to me about the company only refacing cabinets and drawers. When the guy showed up for the appointment, I again mentioned what my plans were and we talked a few minutes about them, and then I was told that what I wanted to do was "not what they do" and that they could not help me. I was told that he would get in touch with someone from the Home Depot near me and see if someone there could help me more. To this date I have not been contacted by anyone, about anything. I wrote an email to the company explaining the situation, telling them that I felt I had been charged for nothing and requesting my money back. To this date I have not had a response to that email.

After spending 2 hours reviewing options, listening to a lengthy sales presentation, Chad worked up a quote for replacing tub and installing a liner in my tub and shower. He turned the screen of his laptop computer toward me and showed me the quote. When I asked for a printed copy, he told me he would not give me a printed copy. I then asked if he could e-mail me the quote. He also refused to e-mail the quote. He wanted me to sign on the dotted line at the end of his presentation, give him my payment information on the spot. When I told him that we wouldn't be doing business together if he expected me to make an immediate decision, he quickly packed up his sales presentation, sample bag and laptop computer and left!