Kentuckiana Comfort Center Inc

I had a very bad experience with KCC. They replaced my 2 HVAC units on the top of the flat roof in a commercial building. I paid them a lot of money and I hired them for maintenance like filter replacements, belts tightening and so forth. I paid them on the spot. The last time when I called the company for a non working thermostat, also was included in the warranty they charged me full price for a call, saying that the Thermostats are not included in the warranty. Finally we settled for 50% of the price and they were paid. When I called them next time for a maintenance visit they told me that my account is on hold because I didn't pay them full price for the previous visit?!!! I would never do business with this company again. Just be careful they don't honor the Warranty and their work! They are basically crooks!!!

I use them in a regular basis and use them for years. Excellent. They were prompt, excellent service, and good quality for the price of the maintenance,

Fantastic job. Very friendly and professional. They keep a clean work area and are prices are fair. I have recommended them to several people.

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it was a fairly expensive operation. We were very pleased with their service. Did it all in one day. They are now my air conditioning company. If I need any work, I'm calling them, absolutely. All of their people are very courteous and competent. They were careful to wear booties when they came in the house so they wouldn't track dirt in. The work was done very well, and we were quite pleased with the result. Our electric bill was greatly reduced. Our units before were what you call builder units. They're good for about ten years and ours were seventeen years old, so they were hobbling. We had had freon added to both systems just a few months before and then we had a complete shutdown, so we basically wore them out. They replaced them with the latest Trane equipment. From what I understand, and I'm an engineer, right now Trane is providing the best residential units of any of the manufacturers, so we're very pleased to have Trane as our equipment.

Very late, but was very thorough, explained to me everything from the condition of our hvac system to how it works. Very good work

Good advice. Fair price. Honest

He was nice and polite. It only took 10 minutes

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Turnkey program with no issues following start-up. Wifi thermostat has multiple programs and is intuitive. Comfort level high

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Very pleasant technician, rather new at the job and had some difficulty with an older unit. However his boss came out the following day and got everything sorted. As the unit was older he could easily have tried to sell me a new one, but didn't. I've been using KCC for 10 years now and have no complaints.

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As in the past the technician was professional and thorough, friendly and courteous

KCC has done our heating and air-conditioning work for about 20 years, installing a replacement HVAC system several years ago and attending to our spring and fall check-ups every year. While we're most familiar with Larry Soucie, all of the techs are friendly and efficient, and Jill in the office always arranges speedy service calls when they're needed. We've been very happy with KCC's work and their competitive rates. We save money by signing a yearly $129.95 contract for spring and fall check-ups.

They've done a pretty good job. These guys that we're talking about right now have always been excellent. I would use them again in the future.

The service is great. I love using them as I have used them for 20 years. I only called them when needing the new system. They are just great to work with. I call them and they take care of me.

Kentuckiana Comfort Center (KCC) excelled in their customer service. Naturally, I expected them to say we needed a new unit, but they didn't. They were patient with our questions and took extra time to talk to us. Their follow up was exceptional too. I wouldn't hesitate to recommend them to anyone.

The technician fully explained the problem, the solution, and the cost. The job was done in a timely manner and when he left the furnace was working.

They were on time, they clean up the mess and we just got to be friends with them. I will use them again in the future.