Description of Work: Let me start by saying I liked these guys to start out but it was a major fiasco from the get go. I had two salesman come out and check out house. I had such a good feeling. |My husband was a contractor but had passed away from a brain tumor so they seemed like they had the same work ethics. They said they would repair the siding on my house and put in three windows for $10600.00 and I agreed. They ordered siding which didn't match it was pine and my siding is cedar.I called and told them it would not match so they told me they couldn't get cedar but they would replace with fir but I would have to paint. So I asked what it would cost to cover with vinyl because I knew vinyl is not expensive. The salesman came back to my house with a quote of 15010.00. I debated on this for awhile and told him that was a lot of money for me to spend. He said his boss really worked on and there was a lot of firing strips they would have to use all over the house where the cedar shakes had been to get that price. I am going to have to sell my house so I said yes but I would have to put part on credit card. I signed the contract on 8-26-15. I waited and waited finally they showed up it was suppose to b done by the end of September and was completed on November 13,2015. The boss came out the last day and told me I owed an extra $2068.00 for extra boards that was for 1x3s which is firing strips @$3.75 a ft. plus 24 ft. of 1x6s and 2ft of corner box and 10ft of 1x4s for front sill plus tearing off remaining cedar shakes that cost was $520.00. I had removed the cedar shakes on 3 corners of house and most of one of eve of house and removed the nails from cedar shakes they took off. I would have been ok with everything if they had not come back with charging me with the firing strips because I think they ere already charged to me and they are not expensive. I am a widow on a fixed income and they took advantage of the situation it is so sad but not the first time it has happened to me.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
3.0
punctuality
2.0
$17,078.76
Response from Gutterstuff Of Kentuckanna
The firing strips were not charged until we tore off the gable end siding. We could not see behind the existing shake siding until it was tore off. The customer and family were to remove the cedar siding, but then asked if we could take the siding off, her family was no longer available to do the work. After removing the cedar shakes off the gable we had to build out and prepare wall for siding installation. The firing strips/and bad wood were in the contract. All extra wood was @ $3.75 ft. including materials & labor to install and deliver. A copy of the contract and Work Change Order and itemized list was given to (Member name removed) and was signed by (Member name removed) and paid in full. We pride our workmanship and custom service. We did a professional job for (Member name removed). She was in agreement with the contract and gave permission for the work to be done with her signature on the Contract and Work change order.
Dianne F.
11/2015
5.0
gutter repair
+ -1 more
unknown
Description of Work: New gutters |Great job1600
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Dottie C.
11/2015
5.0
gutter repair
+ -1 more
unknown
Description of Work: Replaced front gutters. Work was fine. Trying to get a date for when they were to show up was difficult. Plus they were to call before coming and just showed up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$172
donald M.
10/2015
5.0
gutter repair, roofing
+ 0 more
unknown
Description of Work: put gutters on front of barn
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Douglas P.
10/2015
1.0
gutter repair
+ -1 more
This should be a BBB issue. I would encourage Angies List to drop this company.
Description of Work: Nothing. After repeated promises of performing the services no one showed. I even took a day off of work waiting for a person to show who did not. Very poor customer service. I paid for the services and received nothing.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$59
Julie A.
09/2015
1.0
gutter repair
+ -1 more
unknown
Description of Work: Paid $59 for the Big Deal. No response to set up date for the job. Notified Angie's List twice. No help.
Rating Category
Rating out of 5
Alisa P.
09/2015
3.0
gutter repair
+ -1 more
unknown
Description of Work: Larry got there, very nice, went over the area that I wanted to use the deal for. In addition to, he measured for new gutters for the entire house. When he gave me the hand written estimate he only gave me credit for the $59 I had paid for the deal. Not a credit for the two hours labor as defined in the deal. I feel they are way higher than they should be for repairs. Also, thou does protest too much as the saying goes. He just kept saying they had fixed prices for everything and how they have no hidden costs. Plus, I never received my written estimate as promised. For these reasons I would like to find someone else. The current deals do not fit my needs at the moment. Thanks.
Rating Category
Rating out of 5
Response from Gutterstuff Of Kentuckanna
We gave customer a written estimate for gutter replacement as the work customer could not be accomplished so we gave her estimate and deducted the $59 from estimate. Customer was well aware of problem and was to get back to us.
Nathan P.
09/2015
3.0
gutter repair, roofing, siding
+ 1 more
unknown
Description of Work: After purchasing a deal-package through Angie's List, a Gutterstuff employee called me to setup a time to see my gutter project. Within a few days, they replaced a 30-foot section of gutter on my house and were kind enough to help with a minor shingle repair that was in the same area as the gutter. | |However, the section of gutter that was installed ended up leaking behind the drip edge and dripping down from my soffit, forming icicles in the winter. I think that the problem is a minor one - just a drip edge adjustment. But I don't own a ladder tall enough to inspect the issue myself. I sent an electronic message to Gutterstuff via Angie's List, including photos of the leaking gutter, and received no response. I later called Gutterstuff (twice) and asked for someone to come investigate the leaking gutter. Each time the person who answered the phone took my name and address and said that they would send someone out to check out the leak "sometime soon". To date (almost 10 months after my original repair), Gutterstuff has not re-visited my property to inspect the leak. | |The original gutter installation was very prompt, and the owner/installer was very nice. However, Gutterstuff has completely failed to follow up on their work when I noticed a problem.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
$250
Scott M.
08/2015
5.0
gutter repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
Mary G.
07/2015
5.0
gutter repair, roofing
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$4,000
Josie O.
07/2015
5.0
gutter repair
+ -1 more
unknown
Description of Work: installed gutter only a small section on back roof. Thought this special included more.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Tracy Z.
06/2015
2.0
gutter repair, roofing, siding
+ 1 more
We signed a contract to have our soffit, gutters and downspouts on our home on 5/28/2015. At the same time per their contract, we paid a 50% down payment. We were told that work would begin within the next 2-3 weeks. In week 3 we called to learn the status of our scheduled work. Friday of that same week, workers were out to remove the old soffit and began to put up the new. The bulky items were hauled away. Work continued into the next week. On the Thursday of week 4 they contacted us to learn how satisfied we were of the job and if they could charge the credit card. We told them we would like to go home (after work) and look at what they believed to be completed work first. They followed up the next day and learned that there were two concerns related to workmanship (i.e., downspout separated from gutter and a downspout was crooked); the mess (i.e., nails, screws, insulation, cigarette butts, and pieces of cut aluminum) left behind every day they were there; and a broken landscaping light. That same day, after learning this and receiving pictures (as requested) of the workmanship and mess, they charged our credit card without authorization. We consider this not authorized since the job was not complete. We didn?t realize the charge until the next week. Voicemail left with the project coordinator about this led a text message from him that directed us to the owner of the company. The next day the owner promised to ?do what it takes to make it right? and to call the following day with a resolution. That call has yet to be received. Attempts to call him lead to a full voicemail box. Very, very disappointed and not a satisfied customer at all.
Description of Work: Remove gutters, downspouts, and soffit material and haul away. Furnish and install new 2pc soffit material system Furnish and install a 6” seamless gutter system with 3” x 4” spouts
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$3,800
Response from Gutterstuff Of Kentuckanna
Greg Dunn talked with the member and explained the contract as discussed 50% down to start the project and 50% on completion. We automatically ran the credit card as she requested. Any repairs or problems are warranted by our company this is listed on the contract. We will continue to work with the member until the job is satisfactory.
Virginia H.
06/2015
5.0
gutter repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Furman G.
06/2015
2.0
gutter repair
+ -1 more
unknown
Description of Work: Contractor was scheduled to come to my home and inspect roof. I was home all day. He did not show. He called several days later and said he came but no one was at home. I was at home all day and in fact, was in my yard doing yard work when he said he arrived. I have since had the roof problem fixed by another company. A charge of $55 was made to my VISA card on 4/7/2015. I wish for my credit charge to be refunded for the $55.00
Rating Category
Rating out of 5
jason M.
05/2015
5.0
gutter repair
+ -1 more
No problems with service, completed on time without issue
Description of Work: Removed damaged gutter from the back of the house and replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$247
John N.
04/2015
5.0
gutter repair, roofing
+ 0 more
We were in the process of purchasing a new home and wanted an additional inspection as to the condition of the roof and a replacement cost. Wally and his team were great. They quickly came out and performed a through inspection which helped us with negotiating for replacement of the roof.
Description of Work: Inspect the roof and provide a quote for replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Willis T.
04/2015
5.0
gutter repair
+ -1 more
Efficiently and carefully removed old gutter and installed a new gutter according to my wishes. Excellent job.
Description of Work: Replaced gutter in rear of home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Dennis R.
03/2015
5.0
gutter repair
+ -1 more
Everything went just as planned. There was a very punctual estimate appointment followed by an appointment to do the work which was also completed as scheduled. They did a great job.
Description of Work: Replaced about 100ft of 5inch gutters with 6inch.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Sue T.
02/2015
5.0
gutter repair
+ -1 more
unknown
Description of Work: gutter & downspout
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$249
Kim S.
01/2015
4.0
gutter repair, roofing
+ 0 more
.
Description of Work: Completely removed and replaced shingles, including vents and replacing old, damaged wood. |while the job took quite a bit longer than expected, we're very pleased with the results.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$11,000
Kelli B.
10/2014
5.0
gutter repair
+ -1 more
Added a second gutter to the side of the house.
Description of Work: Fix my gutter problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$249
Margaret L.
04/2013
5.0
gutter repair, roofing
+ 0 more
The work was wonderful! They are wonderful gentlemen to work with as well. If I ever had to have another roof done on my house, they would be the ones to do the job.
Description of Work: They put a new roof on my house for an insurance claim on hail damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Matthew H.
10/2012
5.0
gutter repair
+ -1 more
Their crew was polite and curteous.
Description of Work: They did good! Good product at a good price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Matthew H.
11/2010
5.0
gutter repair
+ -1 more
Gutters were of high quality and very heavy duty construction. job was completed in 2 days. couple shingles got tore which isn't a big deal...but they should have told me so i could tend to them. All in all a good professional job.
Description of Work: Installed 6" gutters down spouts and drip edge.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Gutters,
Roofing,
Windows,
Siding,
Doors,
Drywall,
Sunrooms and Patio Enclosures,
Decks and Porches
FAQ
Gutterstuff Of Kentuckanna is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:30 AM
Tuesday: 9:00 AM - 4:30 AM
Wednesday: 9:00 AM - 4:30 AM
Thursday: 9:00 AM - 4:30 AM
Friday: 9:00 AM - 4:30 AM
Saturday: 9:00 AM - 2:00 PM
Gutterstuff Of Kentuckanna accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Gutterstuff Of Kentuckanna offers free project estimates.
Yes, Gutterstuff Of Kentuckanna offers eco-friendly accreditations.
No, Gutterstuff Of Kentuckanna does not offer a senior discount.
Yes, Gutterstuff Of Kentuckanna offers emergency services.
Yes, Gutterstuff Of Kentuckanna offers warranties.
Gutterstuff Of Kentuckanna offers the following services: Installation, repair and replacement of gutters, roofing, siding, windows, doors, sunrooms & decks.