At Gutter Gorilla Gutter Protection customer satisfaction is our top priority. We are an accredited member with the Better Business Bureau and have an A+ rating. We go out of our way to make sure the work we do matches your vision of the job done. Give us a call today 844-694-6745. Additional email: info@guttergorilla.com.
The screws they used were white and four inches long. My gutters are almond color and sticking up out of the gutters. It's an eye sore and they used steel screws for an aluminum gutter which will rust. I spoke with the salesman and was told that they no one else has ever complained. I asked for the correct color and correct sized screws and was told that they would try. I received a call back stating that they did not have any screws of the correct color but if I found any, they would install them. I did find almond colored aluminum pop rivets (which is what they should have used) but when I told the salesman that I found some, I was told that they would not use them. I was also told that it would take too much time. Since I already paid them, I wanted them to fix my gutter guards but they will not. I said I would blast them all over social media if they did not fix my gutters and they told me to go ahead and hung up on me.
Description of Work: I hired them to install gutter guards on my house.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$1,450
Response from Gutter Gorilla Gutter Protection
First of all I'm very sorry to hear of someone's dissatisfaction in our product, professionalism or any other aspect of our business. We strive to please our customer's to the best of our ability. The accusation that we somehow used the wrong size or wrong type of screw simply is inaccurate. We have to install this product according to manufacturer's specifications or it violates the warranty. A sample of the product is shown to each and every homeowner and they can see the size of the screw which is actually a half inch screw not a four inch screw. The head of the screw only sticks up above the product by approximately 1/16 of an inch. Our product also has the lowest profile of any gutter protection on the market. We can't simply take out all of the screws and replace them with something the customers deems more appealing. Aluminum pop rivets would never hold up under normal weather conditions let alone extreme conditions. It should be noted that the customer never provided us with any option that was acceptable to the manufacturer so we tried offering a discount which he laughed at and refused. I wish we could have had a better outcome but we did try our best.
John R.
07/2016
5.0
gutter repair
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Bob S.
05/2011
5.0
replacement windows
+ -1 more
They did a very nice job. I’d used them before. I live in an old house. I would recommend them and use them again in the future.
Description of Work: I had some windows put in by Weather Max on the 21st of May. They took 3 old windows out and put in 3 new windows for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,140
Bob S.
04/2011
5.0
replacement windows
+ -1 more
They did an excellent job.
Description of Work: They installed 6 replacement windows.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Gutters,
Siding,
Roofing
FAQ
Gutter Gorilla Gutter Protection is currently rated 4 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Gutter Gorilla Gutter Protection accepts the following forms of payment: Check