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Geek Squad - Best Buy

Computer Repair, Appliance Sales and Installation, Stereo and Home Theater Systems,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.023 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
22%
3
17%
2
4%
1
9%


Rating CategoryRating out of 5
quality
4.2
value
4.1
professionalism
4.2
responsiveness
3.9
punctuality
4.1
Showing 1-23 of 23 reviews

Deborah S O.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Prompt. Worked quickly to resolve my computer issues. Would definitely recommend and call myself if needed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathy P.
07/2013
2.0
computer repair
  + -1 more
unknown
Description of Work: I've had many problems with this Best Buy often times do to selling used products as new products. I bought a laptop once and the previous owners information and log ins were still on it another time I bought a box to turn my tv into a smart tv and I got access to the previous owners movies and net flux account. I have complained to the manager quite a bit about lack of service, I have gone in there on a number of occasions to buy items ( a dryer, a laptop and once a tablet) and each time I have left when no assistance was forthcoming after waiting 10-20 minutes. I would ask for help or just not find anyone to ask. The standard answer to these complaints is to throw a discount at it. The underlaying problem is never fixed. Sadly I will likely go back but only because its the only big chain computer store around here.
Rating CategoryRating out of 5
Yes, I recommend this pro

Barbara S.
04/2013
3.0
computer repair
  + -1 more
Geek Squad didn't do very well. It wasn't a good experience. They did some things that they weren't supposed to do.
Description of Work: I used Geek Squad for their computer repair services.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$70

Jason R.
03/2013
4.0
computer repair
  + -1 more
It seemed like their initial response to any problem is to sell you the highest level service plan, which may or may not cover whatever repair you need to have done. However, I found that by asking a number of questions about my options and what the bottom line total cost would be for each one, they were pretty cooperative about arriving at an approach that accomplished what I needed (recovery of the data) at a reasonable expense without paying for things I didn't want or need. I think overall, they are pretty reliable, but I wouldn't go there if my plan were simply to hand over the computer and rely on their first recommendation about what to do. If you spend time talking through your options and asking questions, you should get to a good result.
Description of Work: Extracted hard drive from computer after motherboard failure, and saved onto a removable hard drive.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Peter G.
12/2012
5.0
home theater design
  + -1 more
The installer was amazing and so informative. I never knew there was so much difference in calibrated tv. THe picture is phenomenal. I HIGHLY recommend to everyone! WORTH EVERY PENNY!
Description of Work: I had my 60 inch Sharp LED televison and my 46 inch Samsung tv CALIBRATED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Karen M.
08/2012
1.0
computer repair
  + -1 more
see above
Description of Work: I did not do business with Geek Squad. I called and was told I had to come to Best Buy to sign a contract before they would send someone to my home to help with computer problems. I didn't like that program so I contactedanother company.
Rating CategoryRating out of 5

stephanie M.
02/2012
5.0
appliance repair
  + -1 more
I give them an "A" across the board and I've dealt with them several times already.
Description of Work: They repaired my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joe R.
12/2011
5.0
computer repair
  + -1 more
They did a great job. They were here for 3 1/2 hours and they only charged $129. That was exactly what they told us over the phone. They don't charge any more or any less. It was a flat rate price, which I liked. He stayed until he figured out what was going on and corrected the problem. The computer is working great now. He was an hour early for the appointment. He went above and beyond because we’d had this problem for three months. Another company stood at my front door and said there was nothing they could do and that we would need to upgrade our service. I would most definitely use them again. They did an excellent job.
Description of Work: I used Geek Squad for computer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Joseph B.
04/2009
4.0
appliance sales
  + -1 more
After a terrible waste of time at Oxmoor Sears, we went to the St. Matthews Best Buy because their web site indicated having a decent selection of refrigerators. The area of the store is relatively small; however, that didn't keep the sales staff and at least one manager well hidden from us despite our making several laps around the area, i.e., I had to hunt them down when we decided on an LG unit that would fit into our limited space. The delivery actually arrived 10 minutes early and was very professional.
Description of Work: Purchased a refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$985

Megan G.
04/2007
1.0
computer repair
  + -1 more
Took full advantage of my inexpertise. Told me our 6-month old Linksys router was "bad" and replaced it. Cha-ching. Told me my anti-virus and spyware software were inadequate and installed their own stuff on all 3 computers. Cha-ching X6! Told me I needed a new modem. I dug my heels in. Told me I needed to uninstall Windows XP and re-install to fix slowness on oldest computer so that it would work better and the other computers could "talk" to the printer attached to it. Arranged to come back 3 weeks later. I fixed the printer myself by uninstalling/reinstalling. Geek returned and set to work on my pc again. At one point I heard him talking to someone on the phone, saying that he had infected my computer with a virus. Gulp. Then he uninstalled/reinstalled XP without explaining that this would wipe out ALL of my files and programs. I had not backed everything up. Computer is still slow. He was repeatedly wrong about causes. Amazing salesman, though.
Description of Work: Initial call was to correctly set up a wireless network on our 3 computers. It was a debacle and in the aftermath, the first person I talked to in customer service was so breathtakingly rude to me, I actually ended up in tears. I was also told twice there was nothing I could do about the lost data, but turns out I was able to recover my files by downloading a program at recovermyfiles.com. I haven't heard from Geek Squad since.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$941

07/2006
5.0
computer repair
  + -1 more
WE BOUGHT THE COMPUTER THERE SO THIS WAS WARRANTY WORK. WE BUY FROM THEM OFTEN. WHEN WE HAD A PROBLEM WITH THE DVD WE CALLED AND TOOK THE COMPUTER IN. WE HAD TO LEAVE IT. WHEN IT WAS FIXED THEY CALLED BACK. I BELIEVE THE TIMEFRAME WAS REASONABLE.
Description of Work: I HAD A PROBLEM WITH THE DVD PLAYER ON MY COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

MARY B.
06/2006
3.0
computer repair
  + -1 more
THEY COULD HAVE TAKEN MORE TIME AND GIVEN ME SOME MORE INSTRUCTIONS RATHER THAN ASSUMING THAT I KNEW HOW TO OPERATE THE SYSTEM. THEY WERE VERY NICE, BUT ASSUMED THAT I KNEW A LITTLE ABOUT COMPUTERS AND I DON T.
Description of Work: THEY INSTALLED NEW PROGRAMS ONTO A NEW COMPUTER.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$120

06/2006
5.0
computer repair
  + -1 more
THEY WERE VERY PUNCTUAL, THE PRICE WAS VERY REASONABLE, AND I HAVE NOT HAD A SINGLE PROBLEM WITH THE COMPUTER EVER SINCE THEY WORKED ON IT.
Description of Work: THE COMPUTER GOT INFECTED WITH A VIRUS. THEY CLEANED IT OUT AND PUT NEW VIRUS PROTECTION SOFTWARE ON THE COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

DEE W.
06/2006
5.0
computer repair
  + -1 more
THE PEOPLE WHO CAME OBVIOUSLY KNEW WHAT THEY WERE DOING. THEY FIXED THE PROBLEM AND EVERYTHING IS FINE NOW. THEY WERE VERY RESPONSIVE AND KNOWLEDGEABLE.
Description of Work: WE HAD A PROBLEM WITH OUR PRINTER AND THEY CAME OUT TO REPAIR IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

06/2006
5.0
computer repair
  + -1 more
THEY SHOWED UP ON TIME WHEN THEY SAID THEY WOULD. THEY WEREN'T CONDESCENDING AT ALL. THEY EXPLAINED WHAT WAS GOING ON AND SHOWED DIFFERENT OPTIONS FOR US TO CHOOSE FROM. THEY HAD ALL AROUND GOOD SERVICE.
Description of Work: THEY GOT MY COMPUTER WORKING. IT WAS VERY SLOW, NOT WORKING THAT WELL, AND CRASHING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

JOELLE K.
06/2006
3.0
computer repair
  + -1 more
I WASN'T REALLY HAPPY WITH IT. THE WORK THEY DID WAS OK & THE COMPUTER WAS SLIGHTLY IMPROVED. THEY SAID IT WAS GOING TO BE DONE IN 2 DAYS BUT INSTEAD IT WAS 2 WEEKS.
Description of Work: IT WAS THE VIDEO CARD. THE COMPUTER WAS SLOW & THEY WERE TRYING TO REPAIR THAT.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$175

06/2006
5.0
computer repair
  + -1 more
I WAS QUITE HAPPY WITH THE WHOLE EXPERIENCE. THEY WERE VERY FRIENDLY AND VERY KNOWLEDGEABLE. IT WAS ALL DONE WITHIN THE PERIOD OF TIME THEY SAID IT WOULD BE DONE IN.
Description of Work: THEY HAD TO REMOVE MY HARD DRIVE. WE WEREN'T SURE WHAT WAS WRONG WITH IT. THEY HAD TO END UP REPLACING THE HARD DRIVE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

TIA A.
06/2006
4.0
computer repair
  + -1 more
THEY DID A DECENT BUT NOT A SUPERIOR JOB. THEY GOT RID OF THE VIRUS, BUT IT TOOK THEM A VERY LONG TIME. THEY DEFINITELY COULD HAVE BEEN MORE TIMELY. IF THEY HAD TOLD ME UP FRONT HOW LONG IT WAS GOING TO TAKE, I MIGHT HAVE GONE ELSEWHERE, BUT THEY WERE FINE IN ALL OTHER ASPECTS.
Description of Work: I HAD TO HAVE COMPUTER REPAIR DONE BECAUSE OF SOME TYPE OF VIRUS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$200

JOELLYN D.
06/2006
3.0
computer repair
  + -1 more
I FELT THAT THE GEEK SQUAD WAS ILL EQUIPPED TO HANDLE VERY MANY PROBLEMS. IF IT IS A SOFTWARE PROBLEM THEY MAY BE ALL RIGHT, WE BROUGHT THE COMPUTER IN 5 DIFFEREMT TIMES AND EACH PERSON THAT WE BROUGHT THE COMPUTER TO THOUGHT THAT IT WAS A DIFFERENMT PROBLEM. I DIDN'T FEEL THAT THEY WERE TERRIBLY KNOWELABLE.
Description of Work: THE COMPUTER WOULD JUST TURN ITESLF OFF AT DIFFERENT INTERVALS.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$200

06/2006
5.0
computer repair
  + -1 more
I SET UP THE APPOINTMENT, THEY SHOWED UP ON TIME AND THEY STAYED UNTIL THE COMPUTER FUNCTIONED PROPERLY. THEY MADE SURE EVERYTHING WORKED AND SHOWED ME. THEY WERE OVER HERE FOR FOUR HOURS.
Description of Work: I HAD A COMPUTER PROBLEM AND THEY HAD TO RELOAD ALL OF THE PROGRAMS. THEY CRASHED BECAUSE OF THE PROBLEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

MARY G.
06/2006
4.0
computer repair
  + -1 more
IT WAS AN OK EXPERIENCE. IT'S NOT FUN TO SPEND MONEY ON BROKEN THINGS. THEY RECOVERED IMPORTANT DOCUMENTS THAT I WOULD HAVE LOST HAD I NOT HAD THIS SERVICE DONE, SO IT WAS WORTH IT.
Description of Work: THEY DIAGNOSED WHAT WAS WRONG WITH MY HARD DRIVE AND RECOVERED LOST DATA.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$140

MIKE O.
06/2006
4.0
computer repair
  + -1 more
I WOULD TELL PEOPLE THAT THEY SHOULD GO TO BEST BUY. THEY HAD THE PARTS I NEEDED. THEY HAD QUICK TURNAROUND, WHICH I NEEDED. I WAS PRETTY SATISFIED WITH THEIR WORK. THE COMPUTER IS RUNNING BETTER THAN EVER.
Description of Work: I HAD A COMPUTER VIRUS REMOVED AND A HARD DRIVE INSTALLED. I TOOK THE COMPUTER TO THE STORE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$220

    Contact information

    5029 Shelbyville Rd, Louisville, KY 40207

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Appliance Sales and Installation,
    Stereo and Home Theater Systems,
    Appliance Repair,
    TV Sales,
    Computer Sales,
    TV Repair,
    Camera Repair,
    Auto Radio Service

    FAQ

    Geek Squad - Best Buy is currently rated 4.1 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

    Contact information

    5029 Shelbyville Rd, Louisville, KY 40207

    www.geeksquad.com/repair