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Geek Squad - Best Buy

Computer Repair, TV Sales, Stereo and Home Theater Systems,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Appliance & TV Repair, Major Brands Appliances- Refrigerators, Washer, Dryers, Ranges -Gas & Electric, Dishwashers, Microwaves, Tvs- Leds, Lcds, Plasma, Flat-Panel, & Smart Tvs

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.919 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
26%
3
21%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.2
value
3.8
professionalism
4.1
responsiveness
4.1
punctuality
4.4
Showing 1-19 of 19 reviews

gerry H.
01/2016
5.0
computer repair
  + -1 more
I called them and told them what I wanted and they put the new Virus protection on my computer in a few mins.and I ask them to check other things on my computer, like the hardware.
Description of Work: Added the Weroot virus protection and service contact with them for another year.I have had the service for three years on. I am a senior and not very skill with the computer, so when I have anything that needs to be done, I just call Geek Squad.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$101

Vlade K.
11/2015
1.0
appliance sales
  + -1 more
If best buy gives you a gift card to get it in writing so that your no billed because they're gift cards are not free and they will charge you inappropriately. It took 7 months of going back and forth between billing and the store and they do not talk to each other and we are just now getting these charges resolved. My citi card which sponsors best buy had investigated it after I made a complaint because of the unknown charges. They gave me my money back for the late charges and interest. At least I no longer owe them.
Description of Work: They charged me over $1000.00 for a 300.00 computer and 2 years worth of Geek Squad services. The first computer I purchased I had to return it 3 times because it did not work properly before they gave me a new one. In the midst of all of this one of the workers was told by his supervisor was told to give me a gift card for 300.00 instead of putting the money back on my credit card. i was billed for the gift card.
Rating CategoryRating out of 5
$1,000

David M.
11/2015
5.0
home theater design, tv repair, tv sales
  + 1 more
Great service for a nongeek
Description of Work: Installation of new HD TV

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Rob D.
08/2015
5.0
home theater design, tv sales
  + 0 more
The guys were awesome and extremely knowledgeable. The supervisor stopped by to help and make sure everything was going well.
Description of Work: Installed 3 TV mounts and tvs on the wall and 3 HD boxes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert P.
05/2015
5.0
home theater design, tv sales
  + 0 more
Purchase was smooth except for wait to speak with sales rep. Installation went well. Timely arrival, friendly and professional installer, clear explanation of product.
Description of Work: Sold and installed smart TV. Connected TV to home theater system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Melvin W.
12/2011
3.0
tv sales
  + -1 more
The experience was average. My anger is at one part of the institution and it had nothing to do with the location but it had to do with the corporate. It was the manger and they know that I am not happy.
Description of Work: We used Best Buy to buy a television.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$2,500

RICHARD H.
06/2006
5.0
computer repair
  + -1 more
THEY WERE VERY NICE AND VERY KNOWLEDGEABLE. THEY DID WHAT WE NEEDED THEM TO DO. THEY GAVE AN ESTIMATE FOR THE JOB BEFORE THEY DID ANYTHING. THEY WERE QUICK.
Description of Work: THE HARD DRIVE CRASHED, AND THEY HAD TO RECOVER INFORMATION.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

06/2006
4.0
computer repair
  + -1 more
I NEEDED IT DONE FAST AND THEY DID IT FAST. I'M NOT SURE THAT EVERYTHING THEY DID REALLY HAD TO BE DONE. I THINK THEY DID SOME THINGS AND TOLD US SOME THINGS HAD TO BE DONE ON OUR COMPUTER, THAT DIDN'T HAVE TO BE DONE.
Description of Work: THEY HAD TO REMOVE SOFTWARE AND CLEAN IT UP. THEY ALSO HAD TO PUT SOFTWARE BACK ON OUR COMPUTER.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Edward ..
06/2006
4.0
computer repair
  + -1 more
WE DIDN'T HAVE A PROBLEM WITH IT TAKING, SO LONG BUT WE WERE TOLD 3-5 DAYS AND THEY DIDN'T INFORM US THAT IT WAS GOING TO TAKE LONGER. IT TOOK TEN DAYS TO FIX. THEY WERE VERY PROFESSIONAL WITH THEIR OPINIONS AND THE FIXING OF THE COMPUTER. I WANTED THEM TO BE UP FRONT ABOUT HOW LONG IT WAS GOING TO TAKE THEM TO FIX THE COMPUTER.
Description of Work: THEY HAD TO REMOVE A VIRUS AND REPLACE THE HARD DRIVE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0

Yes, I recommend this pro
$250

YORYOS Y.
06/2006
3.0
computer repair
  + -1 more
THEY GOT THE WORK DONE FAST, BUT IT COST TOO MUCH. I WAS THERE ABOUT 40 MINUTES TO WATCH THEM COMPLETE THE JOB. I DIDN'T COMPARE THEM TO ANYONE ELSE ON PRICE, BUT I THOUGHT IT WAS EXPENSIVE.
Description of Work: THEY FOUND VIRUSES AND CLEANED OUT THE HARD DRIVE.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$212

06/2006
5.0
computer repair
  + -1 more
THE JOB WAS DONE QUICKLY ENOUGH. THEY WERE VERY PUNCTUAL. BEST BUY IS A GOOD PLACE TO TAKE A BROKEN COMPUTER. THEY WERE ABLE TO FIX THE PROBLEM AND THE PRICE WAS FAIR.
Description of Work: MY COMPUTER WASN'T PERFORMING CORRECTLY SO I TOOK IT IN AND THEY FIXED IT. THE PROBLEM WAS SOMETHING INTERNAL. THE COMPUTER WAS A DELL LAPTOP.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

06/2006
5.0
computer repair
  + -1 more
I WENT TO THEM BECAUSE MY SYSTEM IS A HEWLETT-PACKARD AND THEY TOLD ME TO TAKE MY COMPUTER THERE. THEY SEEM VERY PROFESSIONAL. THE GEEK SQUAD THAT DOES THE REPAIR HAS A CERTAIN REPUTATION AND THEY DID GOOD WORK. I THOUGHT IT WAS A BIT PRICEY.
Description of Work: THEY REPLACED THE HARD DRIVE AND HAD TO LOAD BACK EVERYTHING INCLUDING ALL OF THE UTILITIES ONTO THE COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

DONNA T.
06/2006
3.0
computer repair
  + -1 more
I THOUGHT THAT THE PRICE WAS HIGH BECAUSE IT WAS NOT WAS INITIALLY INDICATED, HOWEVER IT WAS NOT THE TECHNICIAN'S FAULT. THE PRICE MORE THAN DOUBLED FROM WHAT I WAS TOLD ORIGINALLY. THE QUALITY OF THE WORK WAS ACCEPTABLE.
Description of Work: I HAD THEM CLEAN UP THE COMPUTER HARD DRIVE AND RE-INSTALL SOME COMPUTER PROGRAMS.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro
$300

CRISTIN M.
06/2006
2.0
computer repair
  + -1 more
THEY WERE SUPPOSED TO CALL ME, WHEN OUR COMPUTER WAS BACK AND READY AND THEY NEVER DID. I FINALLY CALLED THEM TWO MONTHS LATER AND TALKED TO A NEW MANAGER. HE APOLOGIZED AND GAVE ME A NEW COMPUTER BECAUSE, THEY NEVER GOT BACK TO ME. HE MAY HAVE SALVAGED A CUSTOMER BECAUSE HE MADE IT RIGHT, BUT THE WHOLE EXPERIENCE WAS ROTTEN. I WOULD THINK LONG AND HARD BEFORE, I PURCHASED AN EXTENDED WARRANTY BECAUSE THAT EXTENDED WARRANTY, HAS NO STIPULATION THAT THEY WILL FIX YOUR COMPUTER IN A TIMELY MANNER.
Description of Work: AS FAR AS I KNOW, THEY DIDN'T DO ANYTHING. THEY SAID THE MOTHERBOARD AND THE HARD DRIVE WAS BAD. BEST BUY KEPT IT FOR OVER TWO MONTHS.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$100

KATHLEEN S.
06/2006
4.0
computer repair
  + -1 more
MY OVERALL OPINION OF THIS COMPANY IS GOOD. WHEN THEY RUN A SYSTEM ANALYSIS ON MY COMPUTER, THEY SAID IT WAS IN GOOD SHAPE AND THAT IT NEEDED TO HAVE WINDOWS REINSTALLED, BUT THERE WERE NO PROBLEMS. SINCE THE TIME I'VE BROUGHT IT BACK IN MY HOME ABOUT THREE MONTHS AGO, I'VE CONTINUED TO HAVE THE SAME PROBLEMS WITH IT THAT I'VE HAD BEFORE. BUT I'VE DEALT WITH THIS COMPANY BEFORE AND I'VE ALWAYS BEEN SATISFIED. BUT THIS LAST TIME, MY EXPERIENCE WAS POOR.
Description of Work: REINSTALL WINDOWS AND DO TROUBLESHOOT ANALYSIS.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

06/2006
4.0
computer repair
  + -1 more
WE HAVE HAD TO USE THEM REPEATEDLY FOR SEVERAL COMPUTER PROBLEMS. THEY KEEP US HAPPY, SO WE KEEP COMING BACK. THEY SEEM TO KNOW WHAT THEY ARE DOING. I DON'T KNOW HOW WE KEEP MESSING UP OUR COMPUTERS. THE PRICE IS A LITTLE HIGH, BUT WE ARE FAMILIAR WITH THEM NOW, SO WE KEEP USING THEM FOR OUR PROBLEMS.
Description of Work: I HAD A NEW HARDDRIVE INSTALLED IN MY COMPUTER.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

06/2006
5.0
computer repair
  + -1 more
THEY ARE VERY THOROUGH IN THIER WORK. THEY HAD A VERY HARD TIME FIXING THE COMPUTER, BUT THEY STAYED AT IT UNTIL THEY WERE ABLE TO FIGURE OUT WHERE IT WAS. THEY EVENTUALLY WERE ABLE TO FIND IT AND DELETE AND THEY SOLD ME SOME SOFTWARE TO BLOCK THE SAME THING FROM HAPPENING AGAIN.
Description of Work: THE COMPUTER HAD SOME TYPE OF VIRUS AND THEY HAD TO REINSTALL EVERYTHING ON THE COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Scott H.
06/2006
3.0
computer repair
  + -1 more
THEY FIXED THE MOTHER BOARD AND SOLD ME PROTECTIVE SOFTWARE ALONG WITH THE REPAIR. THEY HAD ALREADY INSTALLED IT AND I DIDN'T REALLY WANT THE OTHER SOFTWARE, BUT DIDN'T HAVE A SAY IN IT. THEY SAID THEY WOULD UNINSTALL IT, BUT EVENTUALLY WE JUST GOT TIRED OF NEGOTIATING AND SAID FORGET IT, WE WILL JUST PAY FOR IT.
Description of Work: THEY FIXED THE MOTHER BOARD OF MY PC.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$200

06/2006
4.0
computer repair
  + -1 more
I WAS PLEASED WITH THEIR WORK. THEY WERE VERY HELPFUL. THEY ANSWERED ALL MY QUESTIONS. THEY WORKED WITH ME ON THE PRICE. THEY WERE JUST REALLY INFORMATIVE AND PATIENT BECAUSE I'M NOT REALLY BRIGHT AS FAR AS COMPUTERS GO.
Description of Work: I HAD A VIRUS AND THEY FIXED IT.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information

    4251 Outer Loop, Louisville, KY 40219


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    TV Sales,
    Stereo and Home Theater Systems,
    Appliance Sales and Installation,
    TV Repair,
    Computer Sales,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance & TV Repair, Major Brands Appliances- Refrigerators, Washer, Dryers, Ranges -Gas & Electric, Dishwashers, Microwaves, Tvs- Leds, Lcds, Plasma, Flat-Panel, & Smart Tvs

    Contact information

    4251 Outer Loop, Louisville, KY 40219


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day