Geek Squad - Best Buy

I called them and told them what I wanted and they put the new Virus protection on my computer in a few mins.and I ask them to check other things on my computer, like the hardware.

If best buy gives you a gift card to get it in writing so that your no billed because they're gift cards are not free and they will charge you inappropriately. It took 7 months of going back and forth between billing and the store and they do not talk to each other and we are just now getting these charges resolved. My citi card which sponsors best buy had investigated it after I made a complaint because of the unknown charges. They gave me my money back for the late charges and interest. At least I no longer owe them.

Great service for a nongeek

The guys were awesome and extremely knowledgeable. The supervisor stopped by to help and make sure everything was going well.

Purchase was smooth except for wait to speak with sales rep. Installation went well. Timely arrival, friendly and professional installer, clear explanation of product.

The experience was average. My anger is at one part of the institution and it had nothing to do with the location but it had to do with the corporate. It was the manger and they know that I am not happy.

I NEEDED IT DONE FAST AND THEY DID IT FAST. I'M NOT SURE THAT EVERYTHING THEY DID REALLY HAD TO BE DONE. I THINK THEY DID SOME THINGS AND TOLD US SOME THINGS HAD TO BE DONE ON OUR COMPUTER, THAT DIDN'T HAVE TO BE DONE.

WE DIDN'T HAVE A PROBLEM WITH IT TAKING, SO LONG BUT WE WERE TOLD 3-5 DAYS AND THEY DIDN'T INFORM US THAT IT WAS GOING TO TAKE LONGER. IT TOOK TEN DAYS TO FIX. THEY WERE VERY PROFESSIONAL WITH THEIR OPINIONS AND THE FIXING OF THE COMPUTER. I WANTED THEM TO BE UP FRONT ABOUT HOW LONG IT WAS GOING TO TAKE THEM TO FIX THE COMPUTER.

THEY WERE VERY NICE AND VERY KNOWLEDGEABLE. THEY DID WHAT WE NEEDED THEM TO DO. THEY GAVE AN ESTIMATE FOR THE JOB BEFORE THEY DID ANYTHING. THEY WERE QUICK.

THEY GOT THE WORK DONE FAST, BUT IT COST TOO MUCH. I WAS THERE ABOUT 40 MINUTES TO WATCH THEM COMPLETE THE JOB. I DIDN'T COMPARE THEM TO ANYONE ELSE ON PRICE, BUT I THOUGHT IT WAS EXPENSIVE.

THE JOB WAS DONE QUICKLY ENOUGH. THEY WERE VERY PUNCTUAL. BEST BUY IS A GOOD PLACE TO TAKE A BROKEN COMPUTER. THEY WERE ABLE TO FIX THE PROBLEM AND THE PRICE WAS FAIR.

I WENT TO THEM BECAUSE MY SYSTEM IS A HEWLETT-PACKARD AND THEY TOLD ME TO TAKE MY COMPUTER THERE. THEY SEEM VERY PROFESSIONAL. THE GEEK SQUAD THAT DOES THE REPAIR HAS A CERTAIN REPUTATION AND THEY DID GOOD WORK. I THOUGHT IT WAS A BIT PRICEY.

I THOUGHT THAT THE PRICE WAS HIGH BECAUSE IT WAS NOT WAS INITIALLY INDICATED, HOWEVER IT WAS NOT THE TECHNICIAN'S FAULT. THE PRICE MORE THAN DOUBLED FROM WHAT I WAS TOLD ORIGINALLY. THE QUALITY OF THE WORK WAS ACCEPTABLE.

MY OVERALL OPINION OF THIS COMPANY IS GOOD. WHEN THEY RUN A SYSTEM ANALYSIS ON MY COMPUTER, THEY SAID IT WAS IN GOOD SHAPE AND THAT IT NEEDED TO HAVE WINDOWS REINSTALLED, BUT THERE WERE NO PROBLEMS. SINCE THE TIME I'VE BROUGHT IT BACK IN MY HOME ABOUT THREE MONTHS AGO, I'VE CONTINUED TO HAVE THE SAME PROBLEMS WITH IT THAT I'VE HAD BEFORE. BUT I'VE DEALT WITH THIS COMPANY BEFORE AND I'VE ALWAYS BEEN SATISFIED. BUT THIS LAST TIME, MY EXPERIENCE WAS POOR.

THEY WERE SUPPOSED TO CALL ME, WHEN OUR COMPUTER WAS BACK AND READY AND THEY NEVER DID. I FINALLY CALLED THEM TWO MONTHS LATER AND TALKED TO A NEW MANAGER. HE APOLOGIZED AND GAVE ME A NEW COMPUTER BECAUSE, THEY NEVER GOT BACK TO ME. HE MAY HAVE SALVAGED A CUSTOMER BECAUSE HE MADE IT RIGHT, BUT THE WHOLE EXPERIENCE WAS ROTTEN. I WOULD THINK LONG AND HARD BEFORE, I PURCHASED AN EXTENDED WARRANTY BECAUSE THAT EXTENDED WARRANTY, HAS NO STIPULATION THAT THEY WILL FIX YOUR COMPUTER IN A TIMELY MANNER.

WE HAVE HAD TO USE THEM REPEATEDLY FOR SEVERAL COMPUTER PROBLEMS. THEY KEEP US HAPPY, SO WE KEEP COMING BACK. THEY SEEM TO KNOW WHAT THEY ARE DOING. I DON'T KNOW HOW WE KEEP MESSING UP OUR COMPUTERS. THE PRICE IS A LITTLE HIGH, BUT WE ARE FAMILIAR WITH THEM NOW, SO WE KEEP USING THEM FOR OUR PROBLEMS.

THEY ARE VERY THOROUGH IN THIER WORK. THEY HAD A VERY HARD TIME FIXING THE COMPUTER, BUT THEY STAYED AT IT UNTIL THEY WERE ABLE TO FIGURE OUT WHERE IT WAS. THEY EVENTUALLY WERE ABLE TO FIND IT AND DELETE AND THEY SOLD ME SOME SOFTWARE TO BLOCK THE SAME THING FROM HAPPENING AGAIN.

THEY FIXED THE MOTHER BOARD AND SOLD ME PROTECTIVE SOFTWARE ALONG WITH THE REPAIR. THEY HAD ALREADY INSTALLED IT AND I DIDN'T REALLY WANT THE OTHER SOFTWARE, BUT DIDN'T HAVE A SAY IN IT. THEY SAID THEY WOULD UNINSTALL IT, BUT EVENTUALLY WE JUST GOT TIRED OF NEGOTIATING AND SAID FORGET IT, WE WILL JUST PAY FOR IT.

I WAS PLEASED WITH THEIR WORK. THEY WERE VERY HELPFUL. THEY ANSWERED ALL MY QUESTIONS. THEY WORKED WITH ME ON THE PRICE. THEY WERE JUST REALLY INFORMATIVE AND PATIENT BECAUSE I'M NOT REALLY BRIGHT AS FAR AS COMPUTERS GO.