Edward Neutz Sons & Daughters Moving- NAVL

Amazing experience with Nuetz Moving. Have used them for many moves and storage. They did a great job on all our moves over the years.

This was a professional company that delivered on time and with care. I would highly recommend Edward Neutz Son & Daughters moving for any of your moving and relocation needs!

We were given a prompt response and estimate when we contacted Neutz Moving. The movers were very professional and efficient. I will definitely use Nuetz Moving for all my future moves.

2 things I dislike doing more than anything. Painting and Moving! They wouldn’t help me paint, but they took all the pain out of moving. Matt worked their schedule to accommodate my move and detailed the day of move. The crew showed up on-time, were empathetic and handled business, creating several “Wow” moments that had me thinking moving isn’t so bad, and it’s not with these guys. Thanks Neutz moving crew, I hope to not have to move many more times, but when I do you all will be the only call I make.

Awesome experience. Extremely professional and took care of my belongings in our move. Fair pricing as well.

They did an outstanding job and got the work done in half the estimated time.

Went smoothly with no hassles or scratches.

Our movers were Anthony and Johnie, they were absolutely phenomenal! They went over all the necessary details before they began. They were so fast and so full of energy that they ended up saving me money because it went much much faster than I had anticipated. Very courteous, professional, and clean! They wrapped the important pieces of furniture in blankets and plastic wrap to ensure no damage. I would highly recommend calling and asking for them specifically.

It was good. They did a great job. I thought they did a fine job. They came when they said they would. They came with enough people. It went as planned.

Great. The men worked quickly and efficiently. I would hire them again.

Our faux leather sectional was damaged in the move. The damage consisted of at least a half-dozen three to four inch long vertical scratches to two of the cushions, all near the top about where your head would normally rest. We contacted Mr. Neutz about this and he offered to come out and repair the damage, I assumed with some sort of leather and vinyl repair kit, to which we agreed. He did come to the house to repair the damage. I didn’t see what he used as I was not home, but my wife said he used a blow-dryer at some point which is typical of the aforementioned repair kits. It looked pretty bad when I got home, however, within two days of his “repair” the surface of the cushions had cracked and lifted from the fabric to which it was bonded around the entire circumference of the areas on which he worked. This left a multitude of patches about the size of a hand or more with large cracks, gaps, and tears exposing the underlying fabric. He had personally managed to turn our expensive sectional into a worthless eyesore. I contacted Mr. Neutz again, who continually spoke over me trying to shut me down and dominate the conversation while insisting that the reason for the damage was because I had purchased an inferior product. All the while ignoring the fact that the rest of the couch still looks brand new. The fact remains that his movers had scratched it, then he trashed it with a shoddy repair. Ironically, I was ready to just live with the scratches and let this pass, but I now cannot ignore that Mr. Neutz’s and ONLY Mr. Neutz’s actions turned our expensive couch into a piece of trash, and for this he accepts no culpability. He remains adamant that he did not cause any damage because, “the Internet says that’s supposed to happen to fox leather”. (No, really. "Fox" leather.) Bottom line, our formerly beautiful sectional is now ruined, the cause is immediately attributable to Mr. Neutz’s incompetence, and he refuses to make it right.

They are the best. I would use them again.

I would recommend this company to anyone planning a move. The office staff was attentive, punctual, and their estimates were very close to actual cost. On moving day (out of my old house), the movers were about an hour late, but they let me know ahead of time they were running behind schedule. The 5 movers that worked the move were courteous, clean, and careful with my belongings. The entire experience was great. My items were stored at Neutz's warehouse for about 8 months. The only issue was Neutz was unable to find my lawn mower initially, but after a few weeks, it was located and I was contacted. Thankfully, I didn't need it at the time. When my items were delivered and moved into my new house, a different crew of 5 movers performed the work. They were as courteous and professional as the first crew. We had just built a new house and there was a lot of mud around the property. The crew was extremely careful around the mud and did a great job keeping my house spotless. I was impressed with how hard this crew worked. They were fast, efficient, and clean. Again, very pleased with Neutz's services.

They did one trip. I moved from Bardstown Kentucky to Alexandria Kentucky I had an electric piano and it was a mistake even though they wrapped it up. The guys were friendly. They helped me unload the stuff. They charged me hourly.

I first called to schedule a free estimate and was upfront about the amount of items I had to move from my 2 bedroom apartment. After letting Ed the Manager know this multiple times, and that it would take more than 4 hours to complete the work, he reassured me that it would only take 4 hours without visiting and doing a consultation. Once the movers, Devonte & Zach arrived, they laughed and told me it would take 6-7 hours, regardless that I let the owner know beforehand of this. They told me that there would be additional charges but they didn't specify how much. They also informed that there was a $40 gas charge. When they showed up, they were very unprofessional and reeked of marijuana. I fully understand that moving is a difficult job and breaks are needed, but throughout the day they were talking on their cell phones, resting continuously, and later requested a third person (who would have costed extra) to help get the work done . On multiple occasions we couldn't find them to ask questions about the process as they either disappeared or went on long breaks elsewhere. While moving they not only broke my table, but also treated my items poorly. When I moved in we were able to easily move our fabric couch through the door, however they decided (without asking first) to move the couch over our metal balcony. At one point they almost dropped it over the balcony, and my friend ended up helping them move it. We asked them if they could move the bigger items first so that we could all save on time, however when doing this, they left multiple materials/pieces behind and did not take the time to put anything back together. When they first started they were only putting one box on the dolly and taking them one at a time. We finally asked them to start moving the bigger items due to the time constraints. At one point, they had forced so many large items through the doorway that the hinges had been pulled out of the door jamb. They said this was something that they wouldn't fix and that I was on my own. My friend ended up going to the hardware store to get materials to fix the door. For another example of their carelessness, they took apart our dining room table (which came to us from the furniture store already put together so the legs have never been removed) and left the legs and screws in the old apartment whereas the tabletop was taken to the new apartment. We have yet to try to reattach the legs after retrieving them today (April 1st) so I am uncertain if they will go back on. Their website mentions that it is handy to mark/color code your boxes, which I did. Rather than putting the boxes in the correct, denoted rooms they piled all of the boxes into the den. My friend had told them that any unmarked boxes could go into the den but not ALL of the boxes. When they told me the cost for moving everything, it was almost $300 more than what we had originally talked about, this did not include the $40 gas charge they mentioned when the arrived. I was extremely disappointed with their service as they were unprofessional, clearly high, and did not care about the job they were doing. I heard more about their personal lives and personal problems they were having then seeing them do quality work. I am currently finishing the work they didn't complete so that we may move on time. UPDATE AS OF 4/1/2015: I have since gone back to the old apartment and hired a different moving company to help with the boxes that were left behind. Edward Neutz Sons & Daughters Moving- NAVL had started the move at 9:45 AM yesterday and didn't finish until 7:30 PM and still wasn't able to move all of my belongings. The two movers continuously took breaks and called the office to request a third person, and complained to each other (while I was within earshot) about not receiving a third person to help. When the presented me the final bill for $776 (of which I have paid $600). They initially told me that they were going to work straight through and not take a lunch so that I could tip them for timely service. We all left the old apartment at the same time but they arrived 45 minutes after we did and said that they had stopped at Taco Bell for lunch. I did end up leaving them a tip ($30 each) with the payment I made because my friend said that the tip may tempt them to get my things off of the truck promptly without further damage. While unpacking today I have found several items either broken/damaged or missing. I gave pointers both to Ed and the guys on a few of my more delicate items, such as my three origami shelves which ended up being overloaded which dented them while being transported. The shelves fold up for transportation, which I mentioned, but the guys said they wanted to use them for storage during transportation but they put heavy items on top of them, despite the fact that I told them they had a weight limit, which contributed to the damage that was done to them. Something else that I found to be unprofessional was that when the guys first arrived they looked around and said that they wouldn't be able to finish in the four hours that were promised but they could "cut us a deal". They said that if I called the office and canceled the move through them the guys would take care of everything for the price that we were promised initially but would do it on the side, all we had to do was rent a truck. My friend and I talked this over but ultimately decided against it in case of damages/injury we wanted to have the actual company there to cover these things. I was surprised that an offer like this would come up to begin with. As of right now, I am still unpacking so it's possible I may come across some of the items that are currently missing but I am still concerned over the overall experience.

Edward Neutz and Sons and Daughters Movers pulled their truck into the driveway and let the truck doors swing open and damage our property; approximately $100-200 of damage. The owner, Edward Neutz, would not return our calls for a week. Once we finally were able to get ahold of him, he first stated that there was no way they could have broken a light with the truck doors. He then admitted that his workers broke the light, but that they, "...sat the light back on the post and it was fine." This was not the case. The owner then stated that since we waived the additional insurance they offered at time of service that they weren't liable for the claim. I explained to him that his insurance contract is written to only cover the items being moved which has nothing to do with damages of this nature. He then proceeded to curse at me over the phone and told me they weren't liable. We are pursuing a claim with the company's auto insurance as well as filing papers to initiate a case in small claims court. Other than the accidental damage caused by the truck doors, the rest of the move went smoothly and the two actual moving guys were great. I do not recommend this company based on the unprofessional interactions with the owner, as well as his lack of responsibility for damages caused to our property.

Matt came out to give us our estimate based on a tour of the house. He estimated $500, which was pretty well below all the other movers I consulted. The actually moving cost came in $50 below the estimate, so I was really pleased. The two movers who came were professional and easy to work with. They worked really hard and were careful with our many heavy pieces of furniture. They performed some impressive feats, including moving a washing machine into our 110 year old new "basement" (more of a cellar) in the Highlands, and switching out the old dryer, which they returned to our Germantown house. Even with the switch, they came in under the estimate. Great experience!

They were fabulous! They arrived early and kept to my requested budget. They were very nice, friendly, and efficient. I would highly recommend them to anyone, anytime and I would definitely use them again in the future.

The experinece I had with them was good. They were here when they said they would. They were helpful and scheduled well.

It went very well, they were good and I would recommend them.

It has been over 30 days since Edward Neutz Sons & Daughters Moving moved us from our old home to our new. Our new house is only about a 20 minute drive from our old house, so the typical long haul extras were not required. While the move was only a short distance, the work required for a 3,800 square foot house was extensive. We used both the packing and moving services. My wife and I began packing family photos and heirlooms weeks before our moving date. I am very glad we did. We were assured by Matt that great care would be taken with the larger artwork and they would be packaged accordingly. They were not. We experienced cracking, scratching, and especially denting on nearly every single piece of artwork. We are not talking about original Van Gogh?s, but they all have special meaning to us. We have not and will not be filing a claim because any reimbursement would be minimal and would not cover the cost to repair or replace the damaged pieces. However, we want everyone on Angie?s List who may be considering Edward Neutz for moving services to be fully aware of how they handle delicates. Unless they radically change their methods, you WILL have damage. The packing team was great. They were very efficient, professional and extremely friendly. Erin was the team leader and she was fantastic to work with. The moving team led by Anthony worked very hard. They began their day around 10 am, and finally left our new home around 11:30 pm. They were constantly moving and working very hard. Unfortunately, they did not take care of our artwork as promised. On short haul moves their practice is to leave clothes in the chest and dresser drawers. The weight and use of a dolly utterly destroyed one chest of drawers. Granted, it was a partical board piece that my mother bought years ago, but again it had special meaning to us. Overall, our experience with Edward Neutz Sons & Daughters Moving was very mixed. They were prompt, friendly, and worked hard, but that does not excuse sloppy handling and what I consider excessive damage. If you just need to move and don?t mind damage, give them a call. If you value your possessions, you may want to consider another moving company.

They were very easy to work with and were timely. They had nice guys on the crew and when it took longer than what we had estimated, there weren’t any problems.

The first crew who moved our belongings out, were friendly, professional, & appeared to be careful with our belongings. No complaints there. The second crew, who moved our belongings into our new home & also from a storage unit, were unprofessional - both with myself & amongst themselves. In the beginning, the "head guy" discussed the paperwork, totals, etc., and during this conversation, he mentioned, "And if you want to throw in a tip at the end, we always appreciate that." At the end, when again finalizing the paperwork, the final total was displayed and pointed to, after which he again mentioned & pointed to the gratuity portion. I hestitated to say yes & quickly come up with an amount as I felt pressured to do so. I did give all three gentlemen a generous tip, even though I did not like being pressured into it. The first crew never mentioned the subject of gratuity & I would have preferred to tip them instead. The second group also had some words exchanged between them when one gentleman left the job early. This certainly can cause a customer to feel awkward & as he ran out to the guy's car, I was a little nervous as to what was about to happen. This group also appeared to be rough & careless with our belongings as they moved very quickly to get the job done. Later that day & in days since, we have discovered multiple wooden items very scratched up & other items broken: the piano bench with large scratches; the handmade nanny chair (rocking chair with cradle attached) that my mother-in-law made over a 9 month period is scratched up in multiple areas; a chair of my grandmother's now has a big chunk of wood missing from the back rest; my mother's wooden sewing box given to me has a broken & missing leg, so it's now unusable; a cedar chest that was my great grandmother's is missing a leg piece & therefore sits unevenly; our office desk with a glass top has a broken wheel & therefore is too unstable to place our computer on top. There are several other scratched items as well. On a positive note, the company was willing to make the days that we needed to work, work. The office phone staff was pleasant to work with. The detailed discussion of timing, travels, breaks, etc. (related to cost) was appreciated. Overall, if we would have come out with only a couple items scratched, we would have given an "A" rating, regardless of the pressured gratuity & unprofessionalism. We are realistic and realize items shift during transportation...

We totally enjoyed working with Neutz's on our move. It is a real family affair, which we really appreciated as everyone was helpful and professional. Mr. Neutz came to our home to give us the estimate. We had looked at the big van lines but didn't want to have to use a shuttle service to get our furniture out of our condo into a small truck and then reloaded onto the big van. Even though the Neutz moving company is affiliated with North American Van Lines, he quoted us on using a smaller truck, which was all we needed. An added plus is that we knew exactly when our furniture would be delivered. We scheduled our move for early March. As luck would have it the weather was pretty bad the day of the move and the Neutz's were very accommodating in rescheduling for the next day. The next day we were able to move and the 3 able-bodied men came to load up the truck. It was a messy day, but everything got loaded to our satisfaction. Two days later we had our furniture in our home in Bluffton. Mr. Neutz and another man drove the truck down and unloaded. Much of the furniture was going to go on the second level. On the first trip up they used some device to help them get the item up the steps. I wasn't sure that several trips up like that would be good for the carpet. When I mentioned that, they were very willing to do it the old-fashioned way, which was not easy. I really appreciated that. In the end, we had some minor damage to a dining room chair. The claim was settled very quickly (we did take out full coverage). I had planned to take the chair to consignment so getting a check for a replacement was even better. I would definitely use them again.

This project did not go well from the start. Our Estimator was very polite but not knowledgeable. He totally underestimated our move. The packers were late by 1.5 hours, only 2 came when 3 had been scheduled. Head packer admitted she misread the instructions. The packers did not leave until after 8 pm and left several large items to be handled the next day by the movers. She asked for tips at the onset - very unprofessional and needless to say, was not given one. The movers were terrific. They were conscientious, polite and very hard working. They received a nice tip and lunch. An additional person was sent because of the under-estimation. Their time was estimated at $900 and final cost was $1298 and this was after an Angie's List 5% discount! The President was contacted and needed to be followed up twice to get answers. The storage cost was almost double what was estimated. Again, much follow up was required. We always try to use local businesses, however, we will not be able to recommend this company.