Digital Lifestyles Audio Video Solutions, LLC

Excellent. When I called the technician (James) said it seemed to be a simple problem but would require a minimum $75.00 home call for service up to one hour or less. He arrived promptly as scheduled, was courteous and knowledgeable. It took him fifteen minutes to correct the problem identified. He asked what else he could do since he was here and had more time available. I told him I wanted to consolidate the remotes onto a master remote. I had a Harmony remote system and he worked for another half hour to get the whole system working off one remote. I haven't had a problem with the system since.

I find that the tech's never have a long term solution to a problem....they act as if I'm crazy when I describe the problem and many times can not replicate the problem that I have EVERY TIME I touch the system! Also, every time the do fix something then something else in the system gets broken. To add insult to injury I can NEVER get ahold of them on the phone....not even to pay a bill. I have been attempting to pay the latest bill for 210.00 for the last 5 months, left numerous messages and can not get a call back from the company. As of today they have a call center answering there calls, and after leaving several messages I haven't received a call back. The call company says they are just 'the receptionists' but guess what, I've been dealing with this company long enough to know that there is no Carlos that works there! I even called the owners cell phone and it has been disconnected.....sounds fishy to me.