Great experience. Great information on the 1st phone call. Punctual installation. Great training with the dogs. Available for follow up help with dog training. Would use again!
Description of Work: Underground pet fence
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Carolyn S.
05/2018
5.0
dog fence
+ -1 more
Great! Best price, quality products, and installation
Description of Work: Underground pet fence
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Heather G.
02/2017
5.0
dog trainers, fencing, dog fence
+ 1 more
Great service from the start. I had placed a call to Steve inquiring about services. He was very professional and was more concerned about the safety of my pets than the sale. On installation day they were on time and quick. Took the time to train all three of my dogs and made me feel comfortable using the new system. I had a follow up question that was promptly answered on my first call to Steve.
Description of Work: Installed in ground pet fence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Kiley P.
05/2016
5.0
dog fence
+ -1 more
Derby's was great! We were able to get an estimate over the phone, which saved us the time of having to schedule an estimate. We us just purchase a house and we were eager to get the fence installed before moving. After getting the estimate, we scheduled installation for the next week. They were prompt on the day of installation, went over the whole process, and walked us through everything in the manual as well as training schedule. We were not left with any unanswered questions! We have been very happy with how our dogs have responded to the training. After some initial hesitation from one of our dogs, we followed the training schedule closely and both dogs are doing great! They have been off leash and didn't even come close to the flags. We are very happy!
Description of Work: Installed invisible fence and trained our dogs how to use the fence safely.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Diane B.
04/2016
5.0
dog trainers, fencing, dog fence
+ 1 more
Everything went great. Fence was installed quickly and installer explained the panel to us before he left. Trainer came next day to work with first dog and show us what to do to work with dog. Very professional, courteous, and answered all of our questions. Great experience. Would highly recommend to anyone.
Description of Work: Installed fencing over approx 2 acres of our property. Provided collars and worked with us to train the dogs. One dog was in the hospital (from being hit by a car) when fence was installed so they made a special trip back when he was better to train him also.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Holly W.
04/2016
5.0
dog fence
+ -1 more
Derby is great! They always call me back quickly and fix any problems with my fence promptly. I would recommend them to anyone!
Description of Work: Derby fixed my broken pet fence
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Deborah P.
01/2016
5.0
dog trainers, fencing, dog fence
+ 1 more
It went very well. The install was performed quickly with no mess left behind. The training session with Steve (owner) was very helpful to both me and my dogs. There isn't anything I would have changed about the experience, it was completely positive.
Description of Work: Installed an buried, wired animal fence around the perimeter of 2.5 acres, performed the initial training session with dog and owner and provided ongoing training instructions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Elizabeth G.
05/2015
5.0
dog trainers, dog fence
+ 0 more
Steve was very helpful when I first called and gave me an estimate. Due to weather, I had to wait a few weeks for installation. Steve and his worker came out one morning, and I showed him where the property line was. He placed flags with my help around the perimeter of the yard. His worker then used the machine to dig the trench and place the wires. The unit went into the garage with little hole in the siding that is water tight and barely noticeable. Where the wire crossed the asphalt driveway, they patched with a sealant that is not noticeable at all. Within an hour of their arrival, Steve was fitting the three dogs with their collars (I got to choose different colors for each dog) and talking me through the training. He worked with me with one dog at a time. Each dog liked and trusted Steve immediately. Even when they got their first "correction," they still liked him. Each dog worked with Steve and then with me. None of the dogs had ever had a shock collar before. The Derby's folder contained detailed instructions about the training routine and had a smaller, simple calendar to follow. My dogs have only been "corrected" by the shock a couple of times during training. They stay clear of the boundaries even with all of the flags taken down. The last "correction" was with one dog at a part of the yard we rarely use when a neighbor walked over unexpectedly. I like that my dogs can enjoy being with me all around the yard. I have just over an acre, but most of the yard is in the front. A physical fence would not have worked. The dogs are free to explore both the front and back yards. They know the boundaries and hear the beep before they get corrected. When they hear the beep (which is rare since they stay well within the boundaries), they immediately return to the safe zone. I have not had to recharge the collars yet. I have a day marked on the calendar to charge the collars overnight. The collars simply rest on top of the unit in the garage and recharge for another several weeks. There is a small indicator light on the collar to let you know if it is charged. I really like that I don't have to worry about replacing batteries and that I can know if the charge is getting low. We take the collars off each night and put them on in the morning. The dogs accept it as routine. The only complaint I have is about the process, not Derby's. After the installation, we had a dry spell and the trench did not fill in very well. There are a few spots were I can still see the wire because the trench line is so wide. I will probably need to add soil to those areas. That is much better than having to use the weedeater around a physical fence! I highly recommend Derby's Pet Fence and the underground fencing and collars they provide. It was worth the money to have a quality product with effective training methods.
Description of Work: Installed underground fence around my house--about an acre--and trained me and my three dogs (2 goldendoodles 6 and 7 years old and an 11 year old bichon).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Michael H.
11/2014
5.0
dog trainers, fencing, dog fence
+ 1 more
Steve gave us an estimate which was far more reasonable than some competing estimates we received. They installed the system once our puppy was old enough to wear the electric collar. Steve showed our whole family how to train the dog to stay in the yard and gave us paperwork to follow. He did an excellent job! He also came by to repair a cut line and we bought replacement collars. We love this system because it is more cost effective since we just charge our dog's collar every couple months. No need to replace anything! And, as a reminder, the system beeps if the collar is in need of charging. Love it!
Description of Work: Derby's put in our pet fence to keep our puppy in our yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Greg P.
11/2014
5.0
dog fence
+ -1 more
It went very well, took only a few hours to install, then he trained our dog. Went over it with us, and a few months later we trained our new puppy.
Description of Work: Installed a invisible fence all the way around our property
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Chad T.
11/2014
5.0
dog trainers, fencing, dog fence
+ 1 more
Fence was installed in one morning. Steve was professional and explained everything very well. A year later the fence is working great - keeping both my dogs in the yard.
Description of Work: Installed underground pet fence in front and back yard. Did initial training with 2 dogs. Provided 2 collars.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Diane B.
06/2014
5.0
dog fence
+ -1 more
Very fast and efficient. Very professional and courteous.
Description of Work: Installed underground fence around abt 2 acres of property, trained 1 dog and offered to come back to train other dog.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
EARL G.
03/2014
5.0
dog fence
+ -1 more
I chose this provider because of the recommendations of other members. They were right on. Quoted price over the phone. Came out in a timely fashion. Since installation he has answered all my questions. When we accidentally broke the fence line he came over and repaired the problem. I would recommend them to anyone needing an invisible fence.
Description of Work: Completed the invisible fence; spent significant time training my two dogs and worked with me to help me understand how to operate the system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Marcy M.
07/2013
5.0
dog fence
+ -1 more
It went great! The owner gave me an estimate over the phone based on my yard size and they came out, were punctual and informative and did the install in a relatively short period of time. There was no mess involved. Everything was explained to me in great detail and all questions were answered. The owner ran me through a training session and went over what I could expect during the training period. The brochure contained detailed information regarding the training and I refer to it several times to make sure I am on track. So far it is going extremely well. I'm only on day 2 and have a way to go, but my dog, a miniature Australian shepherd seems to be catching on really quick. I am very pleased with my investment and think this will make owning my first pet very enjoyable knowing she can roam around my property and be safe and I won't fear her running away or wandering off and getting lost. My dog Lacey is a full-bred and very striking and I think if she ran off the chances of me getting her back could be slim as someone might keep her. So the fence gives me peace of mind. I learned of Derby Pet Fence after seeing a brochure at my dog's vet. I am happy with my decision thus far and I love the fact that the collar can be recharged and I'm amazed that it only has to be charged every 60 days. I love there are reminders and the control box is pretty sophisticated along with the collar. You just sit the collar on the box for 8-12 hours for a recharge. How easy is that!
Description of Work: Derby's Pet Fence was installed on my property. I had tore down the original back yard fence when we moved in 10 years ago and did not want to put that fence back up as I like the openness. The fence was installed around my entire property and where it is buried in the group and along my drive/concrete is hardly/barely noticeable and will be even less noticeable after my first mow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
James E.
07/2013
5.0
dog fence
+ -1 more
Great! Steve was punctual, friendly & knew his stuff. The job was thorough & he tested the boundary before leaving. Derby's pet fence is the best pet fence company in Kentucky. They seem to enjoy their work, and it shows. Thanks.
Description of Work: Repaired broken wire & transmitter
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Nina F.
05/2013
5.0
dog fence
+ -1 more
The installation was quick and easy. They even took care of notifying the local utility providers who came out and flagged where their underground wires were. We had 30 days to test out the system before they charged our credit card. This fencing solution was a lifesaver. I can now let my dog, Bella, run around outside without watching her every second. She knows how far she can go and, until recently, did not try to go outside our yard. In April, Bella decided to do some digging. She disconnected the fence wire from the house and dug up the wire that extended from the house. The system alerted us with flashing lights and an alarm. We called Derby's and they came out the next day to fix it. There was no charge as it is part of their one-year guarantee. It turns out my dog was the first to pull the pvc pipe from the wall. They bracketed the pvc pipe to make it hold and I added stones around it to keep Bella from digging there. Last week, I found Bella in the neighbor's yard. She wasn't crossing the line in any other place but there. My husband tested the collar on his arm, and it was working, but Bella must have decided it was worth it to go see what was up next door. I adjusted the setting on the system from medium to high, but she still crossed over about three more times. I couldn't leave her outside alone any more. We called Derby's. Steve came out himself to change out our unit for a different one that allowed for a higher setting. He brought out his dog to help us test whether Bella would cross the line or not. At a 3 setting, she still didn't seem affected, but when we adjusted it to 5, she decided it wasn't worth the effort. (Bella is a 7-month-old puppy weighing about 75 pounds.) Once again, there was no extra charge. I would have paid it if there was just to keep my dog in the yard, but I am super happy that it didn't cost extra. We love Derby's underground fence, their guarantee, and their awesome customer service. I would definitely recommend this company and their products to others looking for an alternative to regular fences.
Description of Work: In February, Derby's installed an underground fence around our property, including some of the woods behind our house. They instructed us on training our puppy in responding to the boundaries, and taught us how to use and adjust the system. They have since been out to our house a couple times in April and again in May to help with other issues, which I will go into detail on below.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
BR C.
02/2013
5.0
dog trainers, dog fence
+ 0 more
. Fantastic...loved the service.
Description of Work: Had pet fence installed and was completely impressed at the little extras that Derby's Pet Fence (DPF) provided. Loved the time spent by the installer as well as the personalized service of Steve (owner),showing me how to use the system. He even took my dog through the system so my baby Bichon wouldn't hate me. Took about three "mistakes" before my puppy got it. I love the rechargeable battery and the fact that the system alerts you when the battery needs to be recharged. I also loved the yellow wiring that they use that helps with accidental cuts. I had an older Invisible Fence and replaced it with the Derby's system. We cut the wire so many times (black wire) that it couldn't be repaired. I also am a large supporter of local vendors. Keeping Louisville Weird and all that...BUT only if they earn the business and Derby's Pet Fence did. I have recommended them to several people already. They also are aligned with several other pet businesses...groomers, pet food, trainers, etc. Steve really pulls the whole business together.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Karen J.
11/2012
5.0
fencing, dog fence
+ 0 more
Pleasure to work with from initial phone call through subsequent question calls. Less expensive than competition, too.
Description of Work: Installed invisible pet fence around entire property (less than 1/2 acre, unfenced front yard, privacy fence back yard). He did the initial training session with my dog, and left day-by-day instructions for me to continue. Very responsive to follow up calls when my dog was unusually nervous, and offered solutions that worked.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Marian L.
10/2012
5.0
fencing, dog fence
+ 0 more
Excellent, personal service. Prompt and friendly.
Description of Work: Steve installed the original fence about 6 years ago. After bringing home a new puppy, Steve came back out (approx. $40) to remark the pet fencing, explain the materials, collar, flags, to me. Steve came out a second time (no charge) because our puppy was not staying in the yard. After inspecting the fence and collar, Steve determined our dog's collar was too loose on him. Thanks, Steve. Derby's Pet Fence collars are rechargeable and that was a big determining factor for us. Rather than find my dog wandering the neighborhood because of a dead battery, I am reminded by a "beeping" signal to recharge the collar once a month. Ingenious. Love it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Kyle W.
08/2012
5.0
dog fence
+ -1 more
Derby's invisible fence is wonderful. We had chosen another invisible fence company and after 5 days of problems we finally just asked for our money back. Their fence never worked properly and at times did not work at all. We called Derby's they came out the next day and we have had no problems since. The collars are rechargeable with a blinking light that lets you know it is charged and working so you never have to worry. Any time we have had questions, or when we accidentally cut the wire they have always been extremely helpful. They are very professional. I would recommend them over any other company.
Description of Work: Installed an invisible fence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Robert N.
12/2011
5.0
dog fence
+ -1 more
He is great and I will absolutely continue using him.
Description of Work: Derby’s Pet Fence put a fence in our yard. We also had him put a fence in our neighbor’s yard as a gift.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
DAWN B.
06/2010
5.0
dog fence
+ -1 more
We have been very happy with our electric fence. Derby's fence has rechargeable collars, so you don't have to buy expensive batteries every few months. We had two training sessions, which was all we needed. We did end up buying more flags while we were training. We have a fairly big piece of property and found they were spaced too far apart for our dog to make the connection between the beep and the visual. Overall, though we have had no problems and our dog has stayed in the yard since our intial training (even with distractions). It was also significantly cheaper than the competition.
Description of Work: We purchased an electric fence to keep our dog contained in our yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Richard G.
10/2009
5.0
dog fence
+ -1 more
Steve and his crew were prompt, courteous and did what they said they would do. They went the extra mile to make sure we were satisfied.
Description of Work: Installed underground invisible pet fence. Reviewed operation of the fence and collar with me and my family. Assisted with training our dog to stay within the fence.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Animal Fencing,
Fencing,
Animal Training
FAQ
Derby's Pet Fence is currently rated 5 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Derby's Pet Fence accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, Derby's Pet Fence offers free project estimates.
Yes, Derby's Pet Fence offers eco-friendly accreditations.
No, Derby's Pet Fence does not offer a senior discount.
No, Derby's Pet Fence does not offer emergency services.
Yes, Derby's Pet Fence offers warranties.
Derby's Pet Fence offers the following services: Pet fencing, New Installation, Repair of ANY brand, & dog training.