Decker Heating & Sons Heating & AC

The installation did not go as expected. One of the most upsetting thing was the air filter rack was not the proper one we discussed and the one he did install was a cull with no door; it was wider at the top and narrow at the bottom which did not allow for a hinged door to close off the filter area. He attempted to make one out of scrap metal. He glued it to the furnace on one side and to the duck work on the other side. Naturally we were not able to remove it to change the dirty filter. I called him and explained the problem and he said, "I thought the proper air filter box was installed." I asked him to come out and replace it with one that works properly and has the hinged door already built on. I never heard back from him even thought I called a couple of other times, but he never answered the phone or returned my call. Finally we had to pry off the glued metal strip in order to change the dirty filter and it was extremely difficult. See attached photos for the junk he installed and all the glue on everything. There were several other things that didn't go as we discussed, but all but one was finally resolved by two different trips out. The other one was the air return duct in the entry hall with hardware floors. The cutout was oversized years ago because it helped service another 750 square feet area that was taken off the return. Now all that it serviced was an 8 X 10 entry hall. I heard this loud sawing sound and rushed in the room and he was making the opening in the hardwood floor even larger.

Went perfect

Very quick service..After initial call, technician was out within 30 minutes to try and repair old furnace, which was un-repairable. Within 2 days, a new furnace was installed with a very reasonable price. I highly recommend.

Went well.