At Dauenhauer Plumbing, our skilled, licensed plumbing technicians will provide you with efficient, professional plumbing service. Our friendly customer service staff will make every effort to get your problem taken care of fast, even on nights and weekends. Our team takes pride in offering the area’s best customer experience. Additional DBA: Anytime Plumbing.
Business highlights
66 years of trusted experience
Emergency Services Offered
Services we offer
Leak Repair, Sewer Line Replacement, Plumbing Fixtures, Faucet Replacement & Repair, Drain Cleaning, Pipe Repair, New Construction Plumbing, Water Heaters, Toilet Replacement & Repair, Sump Pump, Shut Off Valve Repair, Sewer - Cleaning, Replacement, Repair, & Installation.
We called Dauenhauer for a clogged toilet and spent $414 for the unclogging service. The young tech was very nice, however, seemed to be brand new and gave us false information about the issue. During his visit he stated that if the toilet continued to have issues, we needed to fully replace it, gave us a quote to replace it, and told us to call back when we were ready to set up the toilet replacement if the clog happen again. He did not tell us that his work was under warranty and that if the clog happen again we were able to call back and have them try to repair it again for free. Less than a week later we called back to get the quote for a toilet replacement which was $399 and told them we were going to call around for prices. Again, we did not call back for them to repair the issue because we were not told that was an option. We had another reputable company who quotes us $299 for a toilet replacement and when they came out to replace the toilet they informed us that a new toilet would not in fact fix the issue and that there was a clog that the previous plumber had only pushed further down the drain. We called to ask for a refund on the work and Michelle Steyn with customer relations was kind at first and told us that she would have to ask the plumbing manager about a refund. We have documentation that her manager declined any type of refund and when she told us that we could speak with the plumbing manager she then backtracked and said any type of refund was up to her and that we could no longer speak with the plumbing manager. We became increasingly upset, as did Michelle, and the conversation became completely unprofessional. We were promised a refund on 10/31 and have reached back out to confirm and have yet to receive any response from Michelle and still have not received a refund or response. To be quite honest, I have used you all in the past for multiple businesses and have had a pleasant experience but being in a customer based industry I have learned that one bad experience can lose a customer forever and this experience, due to Michelle's unprofessional behavior and unwillingness to refund based no facts, you all have lost our business and referrals permanently.
Description of Work: Clogged toilet
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$414
Chris G.
10/2023
1.0
plumbing
+ -1 more
Very Expensive $$$ Dauenhauer Plumbing cost More than their competitors in the area. They charged me $600 for a toilet installation! After this work was completed, I got a quote from another plumber and their installation cost was $180. Dauenhauer did include what appeared to be about a $130 toilet, so their total install price was $470 compared to $180, a $290 difference. It seems that the plumbers (salesmen) work on commission and found several items that needed fixing. Originally, they came out due to a leak in my shower, that leaked through the ceiling. By the time they were done with installing a new water valve, bath spout, shower control gasket it was $1,504.50 including the VIP discount! When they were done, they said I have a blockage in my line, and they could send someone out tomorrow to unblock it for $450! The plumbers did not have the equipment with them to do this themselves. I got a quote from another company, and they said it would only be $235 to clear a line. I did get a call from the owner about the service later. I let him know I thought his prices were high. He was very polite on the phone, but said he thought their pricing was fair. He said often prices quoted by others end up being more when they show up to do the work. That has not usually been my experience. He said he thought that the toilet cost over $200, but he was unsure. He did say someone from the complaint dept. would call me. More than a week later this has not occurred. I also called twice to get my “VIP membership” canceled. They said they would confirm this through email. I have not received any confirmation. I also had to contact them 4 times to get my invoice, which finally happened. It was not very specific, like the cost of items including the toilet were not specifically listed.
Description of Work: Repair leak and install toilet.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$1,504.5
Response from Dauenhauer Plumbing
We apologize for any inconvenience that our customer may have experienced. It is never our intention to cause further stress. The original work order stated that there was a leak coming through the ceiling from the tub upstairs. Because the technician was dispatched for the leak, they were not prepared to treat a clog. It would be impossible for a technician to keep all equipment for all scenarios in their trucks. We understand that there are other home service companies that are less expensive than we are, and there are others who are more expensive than Dauenhauer. What sets us apart is the warranty that we place on the work that we do, and the reputation of excellence since 1958.
Brandon R V.
02/2022
3.0
heating & air conditioning/hvac, plastering
+ 0 more
A one day job turned jnto 2. They had to use my materials to create a platform for the unit which was part of the quote but they didn't have anything with them. I have been waiting on a refund of 90 dollars for the Advantech subfloor of mine they used. The lineset outside is to low to the ground and not secured to the wall as it runs along the foundation a good distance. I have been waiting on them to come fix that as well. They also damaged the ceiling in one room by drilling many holes looking for a place to put the vent and in another room the busted out a chunk of the plaster which the vent did not cover. There is also debri in one of the vents.
Description of Work: Full HVAC install in attic
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$10,149.86
Response from Dauenhauer Plumbing
Hello [Member Name Removed], We are sorry that you are disappointed but appreciate your feedback. We are committed to our customer’s satisfaction and we’d like to take a closer look at this for you. A member of our team should be reaching out shortly or please call us at 859.977.8998 to discuss your issue. Thank you.
Chance L.
03/2021
1.0
heating & air conditioning/hvac
+ -1 more
They installed HVAC at my mother-in-laws almost a year ago. We have already had to do three different repairs due to shoddy work by the installers and still do not have the inspection sticker due to Daunhauer's incompetence and lack of communication.
Description of Work: New furnace and air conditioning
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Response from Dauenhauer Plumbing
[Member Name Removed], thank you for your review. We use your comments to train our techs. We apologize for our communication issue. This isn't our normal way of doing business. Please reach out to our Service Manager on this issue 502-873-6144.
Katheryn H.
02/2021
3.0
plumbing
+ -1 more
I was charged almost double the going rate. A friend of mine paid almost half for a larger hot water heater less than a year ago installed by Daunhauer.
Description of Work: Replaced hot water heater.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$1,475
Response from Dauenhauer Plumbing
[Member Name Removed], thank you for your review. We use your comments to train our techs. Unfortunately, water heater prices have increased over the last year due to COVID. Material and parts are hard to get and inventory has been low. All manufacturers have had to increase their cost of water heaters and other supplies. We are sorry for this, however, it is beyond our control.
Anee B.
09/2020
1.0
plumbing
+ -1 more
The installation was not properly done, got it inspected and cosco people came and that they can not install the drain of the washing machine because the drain line is too high; so we called Dauenhauer Plumbing, and Dauenhauer said that its all fine, they did an inspection 08/20/2020, but it seems that the inspection was not properly done, but they said that they can install the drain the way I wanted but for extra charge. they also have to fix a leaking cap.
Description of Work: install a washing machine drain
Rating Category
Rating out of 5
Yes, I recommend this pro
$300
Bobby R.
08/2020
5.0
heating & air conditioning/hvac, small appliance repair
+ 0 more
Great, had to call theses guys in to fix what another HVAC company screwed us on. Great guys better prices and all around more professional than Bryant.
Description of Work: AC and Furnace system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,963
Monna W.
08/2020
5.0
plumbing, small appliance repair
+ 0 more
DAUENHAUER IS THE BEST! WOULD NOT CONSIDER ANOTHER COMPANY!
Description of Work: Old kitchen sink , faucet & garbage disposal removed! New sink & faucet put in!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeffrey B G.
08/2020
5.0
water heater repair
+ -1 more
Responded quickly to a quote request. Provided a professional quote. Did not use because the brand they normally use for replacement was not what I was looking for. Will contact again if I need future work.
Description of Work: Water Heater Replacement
Rating Category
Rating out of 5
Yes, I recommend this pro
Sarah R.
07/2020
5.0
drain cleaning
+ -1 more
Called on Sunday - Austin came out on time on Monday. Very helpful and efficient! Showed me how, even though the 'elbow' underneath was glued, I could remove the stopper and clear the drain. He said the job was so small he wouldn't charge me. I am a regular customer but didn't expect the visit to be free.
Description of Work: Needed drain un-clogged
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Raj S.
05/2020
5.0
plumbing, small appliance repair
+ 0 more
Dauenhauer did a great job with installation of our water heater. Their work and craftsmanship was excellent and they were also sensitive to our budget. Every experience I've had with their company has been very positive!
Description of Work: Installation of New Water Heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
P C.
05/2020
5.0
small appliance repair, water heater repair
+ 0 more
Replacement of 14 yr-old gas water heater completed in less than 2 hrs, with careful attention to customer input and consideration of work area. Nick and teammate were punctual, attentive, and knowledgeable both during the quote process and the project, itself. After using advertised discounts, Dauenhauer’s price was competitive with others, plus this crew’s demonstrated respect for the customer validated my choice. I would definitely call them again as well as recommend to others looking for this level of service.
Description of Work: Replacement of water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$947
RAY R.
03/2020
3.0
plumbing
+ -1 more
Service was great, price was insane. It cost $290 to replace a shut off valve to a faucet with easy access in an unfinished basement. Wow! I feel price gouged. The work was removing the old valve putting on bite fittings, adding a new valve with PEX. I thought there would be some soldering with copper pipe involved. Did I mention that cost $290 for uncomplicated work that took less than an hour. The service man was very friendly and explained what he could and could not do. The main issue is the exterior faucet in my older home had a leak in the outside pipe. It would have been another $400 to run a new line and exterior faucet in a new location.
Description of Work: Replace a shut off valve
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Walter F.
03/2020
5.0
plumbing
+ -1 more
Verified that we did not have a plumbing problem with the dishwasher. Made recommendation to try Bioclean for our bathtub drain. Years ago we purchased Bioclean , but forgot the products name. Was not charged for recommendations.
Description of Work: Plumbing dishwasher/bathtub
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dan C.
12/2019
1.0
plumbing
+ -1 more
I contacted them Friday evening about six pm our company president one of the most respected members of our city called about a leaking ice machine in the kitchen of her 15 million dollar house. She was holding a holiday party with some of the city's most notable people. and water was getting on the floor, A woman named Beverly stated" This is not an emergency " we can only show up latter tonight of tomorrow" WOW....... I can see me saying to madam president just before I was fired. Dauenhaurer can't make it just keep sopping up the water with towles till late tonight of tomorrow. I called another contractor who was happy to respond. They found a cracked push fit 90 ell that was cracked by the ice machine getting pushed back to the wall after cleaning of the kitchen floor. Could have blown apart at any time.
Description of Work: Would not respond in a timely manner.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Mary Jane M.
10/2019
5.0
plumbing
+ -1 more
Plumber fixed all issues and pointed out potential issues, excellent work. No question, I will call this company if needed in the future.
Description of Work: Toilet not anchored to floor, dishwasher not working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David W.
10/2019
5.0
plumbing
+ -1 more
They came out promptly and gave me a estimate and I agreed and repair man was there in two hours. They fixed the leak replaced shut off valves at no extra cost and left in one and half hours. Very pleased with their work, already had them back again to replace kitchen faucet.
Description of Work: Water supply line repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$439
Ellen F.
10/2019
5.0
plumbing
+ -1 more
Plumber inspected pipes and could not find a problem. Very nice, very professional and did not charge us. Later we figured out that the leak was coming from holes in the grout in the shower. (We hope.) I liked that he did not suggest unnecessary work. I will definitely call again for my plumbing needs.
Description of Work: Leaking down side of house from unknown cause.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DEBBRA B.
10/2019
5.0
plumbing
+ -1 more
It was fine, they did a good job. He was very professional, on time and scheduled within a day or two. They have a very fair price also.
Description of Work: They fix clogs on the drains underground.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Charles W.
09/2019
5.0
plumbing, sewer cleaning
+ 0 more
It went wonderful. Alex was punctual, articulate and help me realize that I do not have a septic tank. He ran a long snake through the clean out and cleared the clog that was about 60 or 70 feet in. It now drains fine.
Description of Work: Fix backup in sewer line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kevin M.
07/2019
5.0
plumbing
+ -1 more
Work was performed in a workmanlike manner. Quick. Responsive. Plumber was pleasant and professional. The only thing I question was the price. Seemed a little high, but what are you gonna do. Everyone has converted to a fee for service model (like a doctor), so the amount of time a job takes has little relation to the bill you receive. I would hire them again.
Description of Work: Toilet Reset
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Maureen G.
04/2019
5.0
plumbing, home remodeling
+ 0 more
My technician Jason Ranschaert from Dauenhauer Plumbing was Awesome he did a great job and was very personable. I would rehire him again in a heart beat... Thank You Jason for a great job..
Description of Work: Vanity and New Faucet Installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Dauenhauer Plumbing
Thank you for the glowing review, [Member Name Removed]! We appreciate your kind words about Jason and your loyalty to us.
Linda Y.
12/2018
5.0
plumbing
+ -1 more
great, Brad is a good plumber and nice guy
Description of Work: change out faucets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Dauenhauer Plumbing
Thank you for the feedback, [Member Name Removed]! We appreciate the A rating and the knowledge that you would hire us again.
Judy W.
11/2018
5.0
plumbing
+ -1 more
They really know what they're doing! They do an excellent job, are professional and polite. They will continue to be my go to plumber.
Description of Work: Plumbing Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Dauenhauer Plumbing
Thank you so much for the kind words, [Member Name Removed]. We appreciate your testimonial and business!
Mary B.
09/2018
5.0
plumbing
+ -1 more
Brandon was so prompt, professional and NICE! Replaced Kohler flapper with Kohler part. No service charge like other companys. They were able to get out next day and honored Angies List coupon! Amazing! Thank you Dauenhauer and Brandon for awesome work!
Description of Work: Toilet running Kohler low profile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Dauenhauer Plumbing
Thank you for giving us a review on our service, [Member Name Removed]. We appreciate your business and your loyalty to us!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Heating and Air Conditioning,
Gas Logs,
Air Duct Cleaning
FAQ
Dauenhauer Plumbing is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Dauenhauer Plumbing accepts the following forms of payment: Check,Financing Available