Coit Cleaning and Restoration of Kentuckiana

It was excellent!! They do great work.

Poorly. The person sent to do the cleaning was unprofessional both in appearance and demeanor. When asked about a finishing spray, for which an additional fee was charged, he said he sprayed before he cleaned -- it's called a 'finishing' spray for a reason! When asked about raking the carpet he said, as he was going out the door, his rake had been broken on a previous job. The Coit office was contacted, and they agreed to send a team leader the following week to redo the job. One week later, the same individual showed up to "just spray and rake". Once again, Coit was called. The team leader showed up 20 minutes later -- he was personable and professional, and the carpet was recleaned, properly sprayed, and raked. Coit never followed up, in spite of being called three times and requesting a call from someone in charge. My experience with Coit tells me they do a poor job of screening and training their beginning employees, and that they don't care about their customers. If you're someone who invites workers into your home, trusting that they have been vetted and trained, and that the work you're paying for will be done properly -- the first time -- don't hire Coit.

I am extremely happy with there work. They did an amazing job. Highly recommend, the money, not real expensive is so worth it. Thank you. You have my business

Jon Gartner came out and did my carpet cleaning. He was very polite and knowlegeable. I will be calling him back next time. He did a superior job on my carpet. I know I could of found someone cheaper to do them but it always comes back on you. I know they were done right. I don't mind paying for quality. You can't go wrong with Coit!

fair price, decent turnaround time, rug came back clean and well packaged. if I had any complaint it would be that we told the man who picked the rug up we we're in the process of moving (hard not to notice with all the boxes everywhere) and that we would need the rug delivered to the new address, which he wrote down. well, with a stroke of luck we had to go back to the old place one last time to get one more thing and we saw a "tried to deliver" notice from them. once we called we got it all straightened out but I fear had we not seen that notice what might have happened.

When I put the rug on the living room floor, I started receiving bites that itched and became painful. The only thing that had changed recently was the rug cleaned by Coit. I contacted the company because I was worried about bed bugs and they did not respond. When I followed up because I was worried about others being affected, they were rude and did not compensate me for the rug cleaning amount claiming it was not their fault. I spent 2 days and a small sum of money cleaning extensively to eradicate the problem. Once the rug was removed and the area treated, there were no more problems.

It was a good experience. They are very knowledgeable and very professional. I do think their pricing is very good. They take it and bring it back. They will move furniture if it has to be moved and roll it up.

Will I was not happy about the house was still full of dust right after they left. Since then I read that the portable unit don't do as good of job as the units that are attached to the trucks and hose that come in the house.

The price was high. I would use them again if needed and the cost was lower.

They were prompt, polite, and did a good job.

The work completed wasdd done well.

I was not happy with them. I think they were on time. The quality of the work could have been better. I was not happy with what they did.

I used COIT. I was un-enthused by the guy they sent to clean my carpet a couple of years ago. I don't think I will use them again. They took the draped and when they took the drapes back, the installers, who were not the ones who took them down didn't know how to put them up. They had little puff balls on them and they didn't know how they went. They had to get a guy who took them down to come out and he knew. I had never had drapes cleaned before so I have no comparison with pricing. They looked clean to me, no spiders or anything falling out of them. The guy that took them down was very professional.

On December 21, 2015, I was greeted by a COIT estimator who arrived promptly at my house and provided a fair quote to clean the air ducts of my 18 year old home. The estimator was very professional and performed a thorough inspection of my returns and vents. He assisted in scheduling the appointment to be completed the following day. On December 22, 2015, two COIT technicians arrived at my home and was performed the services in approximately 2 hours. I have a two story home, so there were several vents to clean. Upon their completion, I was satisfied with the quality of service and the technicians worked swiftly to get the job done promptly. HOWEVER - I suspected that one of the technicians had stolen my wife's bracelet off of her master bathroom sink. Unfortunately, we did not discover the suspected theft until the following morning. I immediately called the Lexington, KY branch to inform the owner of the situation on December 24, 2015. In my opinion, the owner was reluctant to fully assist with my requests to know the names of the technicians who were allowed to enter my home. I did not obtain the technicians full names as I saw no need to retain it. I was advised to have the Lexington police handle it. This incident resulted in me filing a police report with the Lexington KY police department. On January 13, 2016, my wife's bracelet was anonymously returned to our doorstep when we were not home which reaffirmed my original suspicions that it was stolen from my home on January 22, 2015. Due to the poor customer service, I do not recommend COIT's services.

They did a great job on the comforter but the cushions looked worse when they returned them to us. We called them to explain the issue so they came back and got the cushions again. When we got got them back, they weren't any better than before. They brought back the cushions the first time and I wasn't here but my wife was. She told them to set the cushions on the dining room table on top of a folded up towel. Apparently, there was some sort of cleaning solvent on the cushions that ruined the finish on our dining room table. We then discussed this with the manager who took responsibility for the issue-- he said that he wasn't sure what the owner would say about it but he would personally compensate us for the damages if it was him. After going back and forth a number of times for over a month, they agreed to pay half of the cost it took to refinish the tabletop, which I accepted. I would not use this company again or recommend them to others

Coit phoned about two weeks ago and I scheduled an appointment for today. I have used them several times in the past at my home and my business. The rep wanted to schedule an appointment to give me a quote. I informed her that I was not interested in a quote, I had used them before and had a good idea of what they charged. I wanted the work done when they came and I had done that before. So about thirty minutes before they were to arrive I received a call and was told they were coming to give me a quote. I asked, are you doing the cleaning? No, he replied. I informed the Coit rep that I had specifically stated the work needed to be done now. Bottom line, in my opinion, they come out to up sell.

Very pleased with outcome. Plantation blinds look like brand new and the doggie stain on rug is gone. Will use again when needed.

The help did not know what direction to go... the water seeped down to the subfloor and warped our floors... Coit does not feel respeonsible

They did a very good job. It was very inexpensive because it was a small carpet. They picked up the carpet. We had them do our couch and chairs before and they did a good job on that too. They are good people and I don’t remember anything that I can brag about. The chair that I had them do was old and I was surprised that they were able to make it look good.

The carpet cleaning was pretty good, but it was a little pricey. They were pretty professional. I wasn’t really impressed with the salesperson, but the technician was very thorough. I chose them because they were the ones that replied promptly.

The first quote was a little high, but we negotiated for a better price and came to an agreement. Everthing from pick up to delivery was explained. They removed and replaced all items. Very courteous and professional. All came back in like new condition. We are pleased with service. Will use again when needed.

There was nothing particular that stood out about their service. They showed up on time and they did a good job. We have used them before. They are fine.

Technician got to my home and the price ended up being 3 times the amount that was first quoted over the phone and they had a (we are the best) attitude and were rude

Everything went well. No problems and they did everything they said they would do.

The salesman, Daryl, showed up for the estimate, which seemed somewhat high but stated that they had an opening that morning and could take care of it; so we did. I asked Daryl if this would create a mess, as I had guests coming in the next day and had already cleaned. He assured me that the process was dustfree and techs left everything perfect. I went to work and my husband worked at home until they were done. When I got home at 6 pm, I found tufts of white dog hair (not ours) everywhere, paint chips, pieces of black plastic and other debris all over the floors. One vent hadn't been put back up completely. There were drywall/plaster cracks around 2 vents and nail "pops" where the paint on drywall screws next to vents had been knocked off. Furniture was out of place and throw rugs were kicked into heaps. Dirty fingerprints were around some vents. I called and complained to Daryl who said I would get a call the next morning from a manager who would "make it all right for me and get things fixed." I didn't hear from anyone Friday, Monday, or Tuesday and called the main office late in the day on Tuesday. I was told that I would receive a call from the manager today. I didn't. I can't say how disappointed I am in the service at my home and the follow up to my concerns from the Coit office.