C & R Mechanical Services LLC

Showed up 2 out of 7 appointments. Promised repair items/products and did not deliver. I told them I could hear water dripping in the base of the unit and they told me it would dry with the fan running. I pumped 15 gallons of water out of the unit.

Had to use C&R Mechanical through my home warranty company (Old Republic). They came out a few days after I called Old Republic and diagnosed my dishwasher (not draining) as needing a new drain pump. First they told me I should look at the cash out option from the home warranty people. Now I know why! First C&R told me the pump was hard to find and it'd take a bit. BS, I found it in 3 minutes online using the model number off the appliance. Then they rescheduled first appointment due to a "worker" having a family emergency. OK. (if they don't have enough people on hand to shuffle that then they're not big enough for this home warranty gig.) Then two days later when they were to show up, no call. I called their office at 2pm (was scheduled for 1pm to 2pm arrival) and the receptionist told me she had them scheduled to be there by 2:30. Fine. The same tech who diagnosed the issue, who said he was the owner, Scott when he initially came out, called at 3:20 saying he was running late and wasn't sure if he could get it done. He kept hemming and hawing about needing another man. I think he was waiting for me to offer to help but I was fed up by this point. They wasted half my day that I could have been at work. Then the home warranty company calls to tell me that C&R now feels they cannot complete the contract. They didn't have the gumption to call me themselves, had to have Old Republic do it. I called another company on Angie's List, told them the model number and the receptionist said it'd be Friday or Monday that the tech would be out and fix the issue (today is Thursday) and that the tech would call me directly to discuss. Stay away from C&R. If they have so many problems that they can't do the work, let alone call and let you know, they're not worth dealing with. I told home warranty people to just send me a check and I'd have someone competent do the work.

It was a minor nightmare! The owner is almost impossible to contact, hiding behind his secretary. When you do get ahold of him, he promises more than he delivers. In my situation, I received a quotation for a new 90% efficiency gas furnace for the upstairs of a cape cod. He quoted me a price then tried to talk me down to an 80% furnace because he didn't think I needed a high end furnace. I assurred him I did as I was going to foam that space and I'd been told you can't have an 80% furnace in that space. After the installation, I assumed everything was OK. However, when the city inspector arrived, he informed me I still had an 80% furnace, albeit a new one! SO THIS COMPANY IS TOTALLY DISHONEST!! I had to fight to get a new 90% furnace put in, but it was eventually installed and seems to be working fine, except for a couple of gas leaks that developed later. I will never use this company again or recommend them to anyone. If not for the inspector noticing I had an inferior furnace, I would have gotten a furnace worth over $1,000 less than that for which I had paid. I've reported them to the state attorney general's office and will try to shine as much light on them as possible so they don't try to rip anyone else off!

They were absolutely horrible. They did not do much. They screwed up the installation and they basically destroyed the product. They would not come out and fix it. We are stuck with it and are deciding whether we would take them to the small claims court or not. We had several people out to look at their installation. Each one of them came back and said that they could not believe as to how they butchered that and put it into our house. We will never use them again in the future. We are to the point of going to the court now.