Budget Dumpster Rental

Budget Dumpster is scamming me with overage charges of an additional $460. I only needed a 10 yard dumpster to get rid of excess wood from a rebuilt backyard shed but, because they didn't have any in stock, I agreed to rent a 20 yard dumpster with a 1 TON limit instead for $399. I filled it roughly a third full with the wood and scheduled a pick-up. Everything was fine until today (2 weeks later) when they sent me a bill for overage saying I used 5.6 TONS of weight...I carried all the wood into the dumpster myself in one afternoon and can GUARANTEE it was way less than 1 TON of material...because I don't moonlight as the hulk. I called BD thinking they'd quickly recognize the oversight but each of the (very polite) reps I've spoken with today have just reiterated the incorrect billing amount and have said there's nothing they can do about it. How is this legal? Update: I received a call back from Kayla in Billing who informed me, "There's literally nothing I can do" and when I asked to discuss w a manager she claimed she didn't have a boss but directed me to the customer service line or the corporate@budgetdumpster… email box. Again, how is there no recourse for a customer and how can BD legally fleece ppl? I see now from other comments that the Austin office is clearly shady but how are they still in business? Do not trust them with your credit card info or your business.

I rented 3 dumpsters and asked all three be placed in the grass as to not damage my asphalt driveway. All three went in the driveway and severely damaged my driveway. Still awaiting a result to fix my driveway. Terrible response time. And after my dumpster rental extra charges were place on my card without my knowledge and when I inquired about them they were overage charges. I know what was placed in each of my dumpsters and only one was possibly over and I disputed this with them and no response. These dumpsters fill with water and doesn't seem to drain, after questioning about water weight and I shouldnt be responsible for water wieght - nothing. I am disputing charges on my card. There is nothing obviously that can be done you are at their mercy. Don't rent from this company.

It went great! Picked up and removed on time each time!